Horrible refundable policy and not a user friendly app
The app does not have “line skip” or fast passes set up as an additional purchase on top of the ticket. Meaning users can buy a line skip ticket without buying a cover ticket very easily.
This for example would be much like concert tickets asking you if you would like to add insurance to your ticket.
Nor is there any sort of function coded into the purchase of a fast pass that might ensure someone could avoid a mistake. Like a warning pop up that would pop up in the case of an attempted fast pass ticket purchase without having purchased a cover.
As someone with experience in coding I find it very dirty of an application to not apply safe guards for its users.
This sort of thing seems incredibly intentional.
Compared to the creation of the app and its other features it would not be hard to have a pop up confirmation for users.
Considering this it is obvious the developers are either incompetent or purposely profiting off of innocent mistakes
Additionally when I go back to check my previous ticket purchases I am unable to see the description of the ticket and therefore unable to determine just how “obvious” the ticket not being a cover is.
In my own personal case I also had to wait in line anyways so I did not have any sort of “line skipping” experience and my tickets remained unused.
When I contacted the team about the problem they were unable to provide me with a refund of any sort.
In my case the line skip ticket value was five dollars more than that of the cover, allowing me to use my like skip ticket instead of having to purchase a new ticket would still mean that their team would profit off this mistake, as it seems is their goal.
