Lines Universal Orlando User Reviews

Customer Experience

Positive experience81.3% of reviews
Neutral6.3% of reviews
Negative experience12.5% of reviews

~ Based on 64 written reviews from the US App Store.

What users say

Is Lines Universal Orlando Safe?

Lines Universal Orlando appears safe based on user ratings. AppsHunter Safety Score for Lines Universal Orlando is 87/100.

This assessment is based on 134 user ratings, with an App Store average of 4.5/5.

Safety Analysis

85.8% of ratings point to a safe experience
5.2% of ratings suggest some concerns
9.0% of ratings point to a risky experience

~ Based on 134 App Store ratings for Lines Universal Orlando.

Is Lines Universal Orlando Legit?

Lines Universal Orlando appears to be a legitimate app. AppsHunter Legitimacy Score for Lines Universal Orlando is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Waste of time and money

This app was completely useless for our trip. The estimated wait times are completely inaccurate. We waited more than double the “estimated” wait time in the app for most rides. Trying to update a plan crashed the app and estimated crowd levels were not close at all. You are better off using the universal app and planning your rides that way. Most of the time the wait was less than posted.
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A Rope Dropper’s Best Friend!

Seriously helpful when planning a day at Universal! Wait times from the app are way more accurate and the tool itself is simple and easy to use! Really helped us maximize our time!

Amazing Line Wizadry

I’ve used Touring Plans for years and it never fails to give the best park experience with amazingly accurate wait times. Highly suggest following the plan precisely and you’ll have a great day with minimal waits.

Not user friendly

Love the crowd calendar but the touring plans are just NOT user friendly. I cannot find a single plan that takes you thru the Harry Potter attractions from park to park. I can only select IOA or Studios.

Gives me anxiety

This started with the The concept of unofficial guide of USF recommending the Lines app. I of course Found the WDW app and couldn’t navigate the app without a subscription to realize it was ONLY WDW. So now I have a subscription to both. Which I don’t need. Then I tried to use the tour plans. 2 day, 2 park. However they only say “2 day, 2 park, day 1, part 2”. What happened to Day 1, part 1? It wasn’t in the other park section (I checked both USF and IOA). Then I tried to make my own following the stops in the plan in the book but these custom plans don’t allow you to change the park to make your own 2-park guide. Also the most optimal time to ride Hagrids, on early admin hours is first and is still 75 minutes? Makes no sense. Then all the other rides that day have a 1-7 minute wait. I thought the early hours would allow my first ride to go faster?
Too frustrating. I’m going to rid the guide out of the book and follow that. I now have spent $$ on two apps I won’t use. Fabulous.
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Excellent app

Very helpful to save time and to have a general idea about the rides.

Can’t Live Without It

Our family has made many great memories at Disney and Universal! The places are truly magical!

BUT, both (especially Disney) can be overwhelming. Huge crowds, huge expense, hot weather, rain, tired kids, tired adults, etc. I’ve used Touring Plans and Lines since 2015 and would not attempt a Disney or Universal trip without the aid of a personalized plan from TP and the up-to-the- minute intel from Lines. Takes the stress out of planning and you can make adjustments to your plans on the fly. Outstanding tools! Consistently accurate and very easy to use.
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Good But Please Update!

The Universal app is good but the Disney app is great! Why not update the Universal app to the same style and quality?

Incredible value for an app

Two years ago I took my girls to WDW and after researching a sane way to navigate that huge park, found this app. Because of our great experience with it, I knew this was going to be my go to for Universal Studios. My husband and I took our two kids ages 10 & 12 for a two day trip. This app was a great way to plan our days and get the best value out of our tickets. It even had more complete and accurate information than Universal’s own app. Ex: Hogwart’s night light show on the universal app just says varied show times. But this app clearly noted it was cancelled because the park closes before it gets dark enough for a light show. I confirmed this with the parks helpers, and Universal should indicate this on their app.

The lines app website makes it easier to calculate time more accurately by allowing you to enter your walking pace and whether you want to prioritize walking less ( as opposed to squeezing in as many attractions as possible).

There is also a rating system for all the attractions based on age of rider. That’s how I knew Pteranodon Flyers was not going to be fun for my 12 year old.

Because of the excellent time estimates from this app for lines, I could time meals and reservations perfectly. Be sure to update completed attractions and refresh your plan as you go.

I would still recommend downloading the Universal app for two reasons. First, you’ll be able to see the menus for park dining options, and use mobile ordering for some places (Leaky Cauldron but not Three Broomsticks) and second, there may be circumstances where the Universal app will have more up to date ride information. There was a light shower one afternoon and the Hagrid’s motorbike ride was delayed. This was reflected on the Universal app, but not this app. I didn’t believe the Universal app, but sure enough no one was allowed to queue up for Hagrid’s.

In 2 days my husband and I did Velocicoaster, the hulk, rip ride rocket and dooms fear fall .

With the kids we did these rides three times each: Hagrid’s motorbike, Forbidden journey, gringott’s.

We did these twice each: Hogwart’s Express (each way), JP River adventure, Ripsaw falls, bilge rat barges, despicable me, MIB.

And we did these once: Hippogriff, Ollivander’s, Reign of Kong, Spider man, Jimmy Fallon’s race, Pteranodon Flyer.

We also got to spend plenty of leisure time in Universal street scenes, Diagon alley casting spells and exploring the shops, and ate at the leaky cauldron, three broomsticks and Mythos.

Don’t be those people wandering aimlessly around, getting tired and cranky from waiting on lines, upset at missing attractions and not getting their moneys worth. This app and sunscreen are the most important things to take with you to Universal or WDW. Spend some time before you go to plan, be flexible when you’re there, and you’ll have a much more enjoyable time. We wish you a great experience!!
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Worth the money.

This app helped my family and me a lot. We went to Universal for spring break during Marti Gras, one of their busiest times. We were traveling with a 6-year-old and two special needs teens and had no clue that this would happen when we planned our trip months prior. Once we realized this, we knew that we needed a plan. So through lots of searching, we came across this app, and it was a lifesaver when it came down to knowing which rides would be the best ones to go on at a particular time. This saved us a lot of time. The only thing I had an issue with was the suggestion to get on the train and go to Islands of Adventure, then go back to Universal. ( We had the two park passes). We made our adjustment when it came to that part.
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Junk

I only bought this for the custom tour plans and they simply do not work.
I have tried multiple times and each time I get a non sensical plan back from the algorithm.
I did message them on Twitter but they ignored my message, so their customer service is as bad as their algorithms!

Must have for any amusement park (when available)

If there’s a lines app for the park I’m going to, I’m definitely using it! It has not steered me wrong. I used it in 2015 for Disney World and I used it in 2022 for Universal Studios Florida. My suggestion for the app team would be to be able to go to the ride details from the Touring Plan to see real time data and ride descriptor. I had to get out of my plan by going to the park and then finding the ride. Also, there should be a tab at the bottom for the days selected touring plan or just the present days plans. Just minor suggestions to help the user experience but I love the program! Top notch!
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Meh

Loved Touring Plans for WDW! This is not that. This appears to be an old version of that. I wanted to make a Wizarding World plan but it will only let me pick one park per day on my personal plan. It’s difficult to navigate.

The truth

This company has impeccable data run by people who LOVE making your trips to Disney or Universal better. Don’t just take wait times posted as gospel. Often times they are way off. Use this tool to plan your day without paying extra for Park related trip maximizing extras. Well well worth the money. Save your vacation, use this tool to plan it or wing it. It’s better than anything else out there. Enjoy your trip!
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Dated app design

It does what it needs to but the layout is hard to work with and the speed of the app clicks seem slow. This app badly needs a refresh from 2008-style menus.

App crashed a few times while using. Had a hard time to report times and to start the timer. Took me 2 days to figure it all out.

Very Helpful

Fist time using Touring Plans. Excellent for planning our 2 days at Universal. The Universal TP menus and screens aren't as intuitive or easy to navigate as the Disney app, so 4/5 stars.

Such a time saver!

We’ve been using Touring Plans for a few years.
I’m a planner so love to have things planned out! Making your own individualized plan is simple and I promise if you follow it you will save tons of time!! The website gives tons of helpful tips and advice on “not to be missed” attractions! I wouldn’t dare go to Disney or Universal without using Touring Plans!
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Use this.

I rely on this app the whole time I’m in the parks. Wait times are accurate at least 90% of the time. Ride and dining descriptions very helpful.

Not worth it...

I found the ride times to be very unreliable. The menus for dining are extensive, but most of the prices are wrong. I wouldn’t bother getting it if I go again. Others seem to love it, so maybe we went on an odd weekend. But it didn’t help me much at all.

Great for both planning and at time of trip

I used the Touring Plans to create our initial to-do lists for each day, but it was uncrowded on our first two days so we didn’t really need them onsite then. The third and fourth days we were in the parks, we still had lots left we wanted to do. Touring Plans made the difference between finishing the things we wanted to do so we didn’t have to miss anything. A bit of a novice at navigating phone apps, I found it a little confusing at times to get the info I wanted, but I eventually got there, and that’s the only reason for four stars instead of five.
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