Hi
But after coming back to the app recently, I was very disappointed to discover that downloads are now limited to only 10 models per day. The app says I can either watch a video to unlock 10 more downloads or subscribe to SketchUp for unlimited access.
The problem is that no video ever appears, and even worse, I haven’t been able to download a single model for the past 3 days! The app keeps telling me that I have already reached my daily limit, even though I haven’t successfully downloaded anything at all.
this is a frustrating experience for users who already paid for the Pro version years ago. If this limitation is caused by SketchUp, the app should at least handle it properly and not lock users out because of a bug.
As a long-time Pro customer, I feel that the value of the app has significantly decreased compared to what I originally paid for. I bought the Pro version with certain expectations, and it’s disappointing to see such an important feature become restricted years later.
Response from developer
Dear Margot! We're about to release an update that, apart from other improvements, includes some bug fixes. However, we would appreciate if you could write us at support@belightsoft.com and describe your situation, so that we can provide a fix for it, too.
Good but should be better than regular Live Home 3D
Response from developer
Thank you for your review! We are working on the program continuously and will consider your suggestions in the future versions. In the meantime, we invite you to check out our video tutorials - hopefully they can though light on some of with the things you're currently have trouble with while working with the program.
Beste App! 😍
Response from developer
Vielen Dank für Ihr Feedback! Wir freuen uns, dass Ihnen die App gefällt. Bitte stellen Sie sicher, dass Sie sich auch unsere Tutorial-Videos ansehen.
Disappointed
Recommendation/Feedback
Thank you for creating such a great app.
Response from developer
Thank you very much for your feedback and suggestions. We are producing additional content packs on a regular basis and are always open to ideas for upcoming packs. We will add your suggestion to the list and hopefully it will be released one day!
New Bathroom
Interior decor / asset sizes really random
It would be fine except you can't resize them. Really limiting and annoying.
Great concept...but needs work
Not sure what has happened to the integration with Trimble 3D warehouse, but as of late you are no longer able to import and u group items for use. That was huge selling point and without it this app has become useless and the items within the app are subpar and limited.
Response from developer
Import from Trimble works alright, you will need to accept cookies and login to Trimble before being able to download. As for Live Home 3D crashes, please contact our technical support team - support@belightsoft.com It will be helpful if you send them the Crash Report with some comments as to what you did in the program before the crash occurred. Kind Regards, BeLight Software Support
Superb app.
plz ad ai render option if possible plz ad otherwise ap is really good realistic rendering option ad if you guys do.
Response from developer
Hello! We are already working on realistic rendering for mobile devices, this feature will be added in one of the future versions.
So easy to use, really helps with renovations
Over the years I’ve added to my plan so now I have the full house (and I bought more object libraries to make it look more realistic). I also bought the phone and iPad apps as they are great on the move, and an easier way to share details.
I can’t fault this app/program - I’m grateful to the team that produced it. It’s saved my marriage getting things in the right place, and thousands of £’s avoiding silly building mistakes.
Super App
Response from developer
Vielen Dank für Ihr Feedback! Wir freuen uns zu hören, dass Ihnen die App gefällt. Zu Ihren Fragen: 1). Sie können das Sichtfeld in den Kameraeinstellungen im Inspektor steuern. 2). Wir arbeiten bereits an der Implementierung der Cycles-Render-Engine auf iPhone und iPad, es ist derzeit in Arbeit. 3). Beim Echtzeit-Rendering ist es unmöglich, die Umgebung absolut schwarz zu machen, aber sie wird schwarz sein, wenn Sie eine Raytracing-Rendering-Engine wie Cycles verwenden. 4). Nicht klar, was Sie gemeint haben. 5). In Version 5 haben wir Pläne, den Export von Tiefenkarten zu unterstützen, wenn Sie sich darauf beziehen. Bitte kontaktieren Sie uns unter support@belightsoft.com, und wir besprechen diese und alle anderen Fragen gerne ausführlicher.
Help please
No customer support contacts! Default charges?
Thing I haven’t even used. I honestly feel the mistake or deception lies with the developer part behaves u would be very careful to or have to think through to make an app purchase. And to be real honest I don’t even know what this apps usages are. Maybe it’s a glitch! Please please please it’s my earnest request to look into the matter as urgently as possible as this amount means a lot lot to me.
Response from developer
Live Home 3D Pro is a paid app! Didn't you notice the price? We also have a free version here in the App Store. The free Live Home 3D has a red roof icon. All support contacts are on the App Store page, and you can also contact our support team directly via the "Send Feedback" option in the main menu -> Help. If you purchased an app by mistake, you can request a refund from the App Store. All payments/refunds are processed by the App Store.
Was great while it lasted
Response from developer
Sorry for the delay with fixing the issue you refer to. Each release is a complex procedure that, besides fixing bugs, requires a lot of supporting activities. The update v4.9.1 that fixes this problem should appear in the App Store by the end of May 2024.
Was great while it lasted
I have had this app for a few years and I never had any issues. I really loved using this app for many many projects. Recently there was an issue with changing the measurements and elevation of objects. When working properly all I had to due was keep my finger on the minus option and the object would continuously move until I lifted my finger. 4 weeks ago I discovered that was not working anymore. I contacted support and was given a generic response of “we are working on an update for the issue and we don’t know when it will be fixed” which is fine. I understand that these things take time but 4 weeks? I purchased the app and several packs and they are 100% unusable. I would have hoped for a quicker fix since ppl have paid to use this app. 4 weeks and counting with no fix just seems really crazy to me and very disappointing
Response from developer
Sorry for the delay with fixing the issue you refer to. Each release is a complex procedure that, besides fixing bugs, requires a lot of supporting activities. The update that fixes this problem should appear in the App Store by the end of May 2024.
Was great while it lasted
Response from developer
We’re sorry for delay, any update with fixes takes time, we have to make sure any fixes don’t introduce any regressions. We’ve already fixed the autorepeat decrement stepper issue, the update will be released in a week and will include some other fixes and improvements as well.
What’s going on!?
Well done, thoughts on updates.
So so so much better than the other one
And if It’s a great deal #great professional app!
Response from developer
Thank you!
Umbau geplant
Response from developer
Danke!
