Livi User Reviews

Customer Experience

Positive experience73.5% of reviews
Neutral2.6% of reviews
Negative experience24.0% of reviews

~ Based on 196 written reviews from the US App Store.

What users say

Is Livi Safe?

Livi – See a GP by video appears safe based on user ratings. AppsHunter Safety Score for Livi is 99/100.

This assessment is based on 149,644 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.3% of ratings point to a safe experience
0.0% of ratings suggest some concerns
1.7% of ratings point to a risky experience

~ Based on 419 App Store ratings for Livi.

Is Livi Legit?

Livi – See a GP by video appears to be a legitimate app. AppsHunter Legitimacy Score for Livi is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Superb

I can get an appointment in an hour instead of waiting a month for the GP. All the Livi GPs are extremely helpful, reassuring, and knowledgeable. I always come away feeling even more supported and validated than I do from my own GP! This is a wonderful service.

Love it

I absolutely love this app . No waiting for weeks to get an appointment and medication can be picked up at any Pharmacy. This is my third time using the app and each time it’s be quick and simple and the Doctors are great .

4 digit code

I missed a important call from my doctor on Livi due to not receiving my cod
After trying several times I still have had no joy

Perfect service

Great doctor, great service solved my problem without having to go to my gp and tie up an appointment there

Skin complaint

My consultation went really well with GP, highly recommend this moving forward on this platform

No bookings available

I repeatedly tried to book a livi slot but there were no bookings available. I had to contact my gp who then used one of there reserved Livi spaces. This clearly severely limits my opportunities to book via Livi. At my surgery, the request medical help via the nhs app is permanently locked off and not available.
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Good app

Easy and nice

Application indispensable

Voilà vraiment une appli dont je ne me passerais plus jamais… en tant que cheffe d’entreprise, toujours très rattrapée par le boulot, une consultation en présentiel et parfois compliquée, et pouvoir être dépannée à n’importe quelle heure, à n’importe quel jour –même les jours fériés–, ça n’a pas de prix ! Lorsqu’une angine, ou bien une cystite, n’importe quoi, vous prend de cours… ou que vous vous rendez compte que finalement vous n’aviez pas eu le temps de retourner faire renouveler une ordonnance, QUEL BONHEUR d’avoir une consultation en quelques minutes, avec des gens souriants et compétents. MERCI Livi ! Il me semble que cette application existait déjà avant le Covid et je l’utilisais déjà… dans tous les cas depuis qu’elle existe, j’y ai toujours été fidèle, et cette application m’a toujours rendu un service 🍀 ligue vie à ce service 🤍
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Very promptly assistance

Appreciated for on- line video appointment even can be arranged at last mins for very urgent case

Fantastic App highly recommended ❤️

A great app for Help especially for health problems thank you ever so ouch for this Application

Great!

A great alternative to a surgery appt and I’d recommend it completely.

didn’t ring

had an appointment booked and they never rang. waste of an app have to do another consultation to actually get an appointment

Phone appointment

Review medication

Very easy and helpful

Using the app was very simple. I was able to get an appointment the next day and the doctor was able to address the issue I had. Brilliant service - I would definitely use it again. Many thanks.

1hr Booking Confirmation

First have been referred to their service via my gp. Booked an appointment. Was asked to download their app. Did this and found booking had been cancelled as not confirmed within 1 hr. No message regarding a 1hr confirmation time in LIVIs text regarding this. Called support. Was very unhelpful. LIVI just kept blaming my practice for now informing me of the 1hr rule. Very poor service.
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Brilliant

That’s a fantastic option for a urgent appointment that doesn’t require physical presence. I recommend for all of the practices

GP help

First rate service, thank you!

Amazing service

Super quick service. Wonderful professional helping and caring

Waste of Time

Constantly having to phone the practice to book Livi via them because no appointments are available and repeatedly says to try again tomorrow. Despite practice booking this for me and me confirming the appointment immediately, Livi decides to cancel my appointment!!! Almost a week lost now and still unable to progress an appointment, instead I’ll have to phone the practice again tomorrow to see if they can book for me! What a waste of time! Does not live up to its claims!
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Consultation enfants

Parfait