Clunky
Response from developer
Thank you for choosing the LivingWith app and sharing your experience with us. We strive to improve our app frequently based on feedback like yours and to ensure our users experience is as positive as possible. After reviewing your request, we’d like to clarify that this is the expected behavior of the app. Each contact needs to receive an invitation code via email or SMS to join the circle. Also, Members can only comment on posts they have access to, and by default, newly added contacts will not see previous posts unless you choose to share them. To share existing posts with new members, you don’t need to rewrite or edit the entire post. Simply open the post, select Edit Update, and click Save. This will make the post visible to the newly added members. However, based on your inquiry, we will re-evaluate the design and look to enhance this feature in future iterations of the app. If there’s anything you’d like to add to your feedback, please don’t hesitate to email us at: LivingWithSupport@pfizer.com. Thank you.
Living with
Response from developer
Thank you for using the free LivingWith app. We sincerely appreciate the feedback! This is an expected behavior of the app. Only you or your proxy will be able to access your calendar. How do I keep certain things private/public? Your information is private unless you choose to share it. When you add people to your circle, they only see the requests/offers or updates that you choose to share with them. If you assign a proxy to manage your account’s feature(s) on your behalf, they have access to all information related to that feature(s). Note: Based on feedback from our user-base, users information remains private but, in your case, there is not limit on who you assigned as your proxy. Check out the FAQs to learn more about the LivingWith® app by going to: https://www.thisislivingwithcancer.com/faqs If there’s anything you’d like to add to your feedback, please don’t hesitate to email us at: livingwithsupport@pfizer.com. Thank you!
Not working on iPad
Response from developer
We’re sorry that you are having trouble with the LivingWith app. We would like to work with you on these issues to get them resolved as soon as possible. Please contact us at your earliest convenience at LivingWithSupport@pfizer.com detailing the issues you are having.
Awesome
Response from developer
Thank you for choosing the LivingWith app and sharing your experience with us. We're glad to hear you've found our app useful. You may visit us at www.ThisIsLivingWithCancer.com to find more resources. If there’s anything you’d like to add to your feedback, please don’t hesitate to email us at: LivingWithSupport@pfizer.com. Thank you!
Love this app!!!
Response from developer
Thank you for using the LivingWithTM app. We appreciate your feedback and are delighted to hear that you like it. We hope you continue to enjoy the app! If there’s anything you would like to add to your feedback, please don’t hesitate to email us at: LivingWithSupport@pfizer.com. Thank you!
Francie Yang
Response from developer
Thank you for taking the time to share this feedback with us. We’re pleased to hear you like our LivingWithTM app and that is a useful tool along your journey. If there’s anything you’d like to add to your feedback, please don’t hesitate to email us at: LivingWithSupport@pfizer.com. Thank you!
Great idea
Response from developer
Thank you for sharing your experience with us and choosing the LivingWith app. We're glad to hear you've found our app useful. If there’s anything you’d like to add to your feedback, please don’t hesitate to email us at: LivingWithSupport@pfizer.com. Thank you!
Newbie
Response from developer
Thank you for using the LivingWithTM app. We appreciate your feedback and we’re glad to hear you like it! If there’s anything you’d like to add to your feedback, please don’t hesitate to email us at: LivingWithSupport@pfizer.com. Thank you.
Great idea
Response from developer
Thank you for using the LivingWith app and we're happy that you find it useful. To share a post with with supporters, navigate to Feed from the navigation bar and click on the + icon and everyone in your circle will be able to view it. Check out the FAQs to learn what’s changed on the app: https://www.thisislivingwithcancer.com/faqs You can also review the tutorials within the app for more information by going to “Me” and viewing “Settings.” or contact our LivingWithSupport@Pfizer.com team describing the issue and an app specialist will get back with you as soon as possible.
Notifications Don't Work
Response from developer
Thank you for sharing your comment and we’re sorry that you’re having trouble. Based on feedback we have collected from other users’ experience, we have recently updated the app and limited the amount of push-notifications that users receive. Some notifications are now posted directly to your feed. This new update appears to be working as expected, but if you have a specific notification that you believe is still missing, please reach out to us at LivingWithSupport@pfizer.com with the details.
LivingWith is Wonderful.
Response from developer
Thank you for using the LivingWith app and we're happy that you find it useful. At Pfizer Oncology, we believe it's our responsibility to help support those who have been touched by cancer. We strive to provide the best support that we possibly can.
Not until they improve privacy
Response was that the policy will change 3/18, but I’m not giving any info under this agreement
Response from developer
Thank you for your interest in using the LivingWith app. The app was designed with your privacy in mind. We recently made updates to the End User Licensing Agreement and Privacy Policy based on feedback like yours. Please see our current Privacy Policy for more information: https://www.thisislivingwithcancer.com/privacypolicy
Looks like a good app
Also concerned about the privacy portion. Is the data imputed subject to public/business exposure.
Having trouble adding supporters
Response from developer
We’re sorry to hear you’re having trouble. We would be happy to help. Please try rebooting your device and re-launching the app, or deleting/reinstalling the app. You may also need to update your operating system to the latest version. If issues persist, contact support at: LivingWithSupport@pfizer.com so we may troubleshoot with your device.
Don't Bother
Response from developer
We’re sorry to hear you’re having trouble. We would be happy to help. Please try rebooting your device and re-launching the app, or deleting/reinstalling the app. You may also need to update your operating system to the latest version. If issues persist, contact support at: LivingWithSupport@pfizer.com so we may troubleshoot with your device.
Read the terms of agreement!
I deleted the app and rated it low, solely for that reason.
Response from developer
Based on user feedback the privacy policy has been updated. The updated policy will be applied in March 2018.
helping ❤️
Awesome app but needs improvement!
For the positive: Awesome premise, pretty good interface, easy to set up and easy to use! I'm so happy there's something out there like this in time for my cancer "journey", especially after seeing some of the other apps that people are using!
Couple major things that could really improve this app:
1. SUPPORTER REGISTRATION:
At the registration section for new users where supporters get to choose the areas they'd like to help and receive requests: ALL of the areas of help are already selected by default (hi-lighted yellow). Then at the top, it says "Select the areas you would like to help in". I have NUMEROUS friends/family who immediately started "selecting" those areas that they wanted to help in...BUT they didn't realize they were actually de-selecting the areas they wanted to help with. This is a major problem! I had to send out several messages, request tests, and updates to try to communicate with everyone what was happening, and to let them know how to change their areas of help later, bc they thought they'd chosen all the areas to help in, but actually chosen none!
My suggestion there would be to leave everything de-selected at the beginning, then if they don't choose anything, have a pop-up come up that says "Wait, are you sure? You haven't selected anything", Or something to that effect.
2. REQUESTS FOR HELP:
As soon as you put a request for help out, everyone in that help request group is notified. I have a pretty big group of supporters, so thankfully it's only taken a few minutes at most for my requests to be accepted. When this happens though, the request completely disappears from everyone else's list except for the person who accepted it. As a result, NUMEROUS people have said to me "Hey, I saw a request notification but when I opened the app, I looked and looked and there was nothing there."
My suggestion would be to have accepted requests show up on other people's app, even if they aren't the ones who accepted the request. This may seem pointless, but it puts supporters at ease to know there was a request but that someone filled it.
3. CHARACTER COUNT LIMIT:
There is a very small character count limit for the updates, notes and help request details, which is unnecessary and makes things extremely difficult! You also can't hit return in these areas. Please get rid of those limitations!
Response from developer
Thank you. We’ve captured your feedback. We’re committed to ongoing development of the LivingWith app and we appreciate you taking the time to provide us your recommendations.
