Not working as it should
We have LobiBox for over a year now and it is a nightmare. The app takes long to connect, so by the time I see who is on the screen, delivery people have often left. Even if I connect in time, I can not make the audio work so it is impossible to have a conversation and ask people anything. Bottom line: whenever it rings I just open the door to not miss deliveries, so we have no security in the building anymore- we have to buzz in whoever calls.
Also, whenever temperatures are around freezing or lower, the entire system stops working, so not only can no-one call and we can not buzz anyone in, but also our key fobs do not work so we are locked out, unless we have an actual physical old-fashioned key for the lock on hand.
You can not pick a door code for your friends to use, you can only initiate a randomly generated code for them (so they might be really hard to remember). And when you create a randomly generated door code for someone, you can not make it work for more than a month, unless you beg the building manager to extend the code. So you have to give Amazon and your nanny a new door code every month, unless the building manager is working with you.
I tried to contact customer support, but unless you are the building manager, they do not communicate with you at all.
Overall, I hate the system. Can not wait for it to break so we can switch companies.
Also, whenever temperatures are around freezing or lower, the entire system stops working, so not only can no-one call and we can not buzz anyone in, but also our key fobs do not work so we are locked out, unless we have an actual physical old-fashioned key for the lock on hand.
You can not pick a door code for your friends to use, you can only initiate a randomly generated code for them (so they might be really hard to remember). And when you create a randomly generated door code for someone, you can not make it work for more than a month, unless you beg the building manager to extend the code. So you have to give Amazon and your nanny a new door code every month, unless the building manager is working with you.
I tried to contact customer support, but unless you are the building manager, they do not communicate with you at all.
Overall, I hate the system. Can not wait for it to break so we can switch companies.
Show more
