Lodging Suite: Hotel PMS

Lodging Suite is the AI-powered property management system for hotels, inns, motels and vacation rentals. It handles the routine work around the clock, so your team can spend its time with guests. AI THAT WORKS YOUR FRONT DESK • Virtual Front Desk: an AI answers your phone 24/7 in English, Spanish and French. It quotes live rates, books rooms, texts the guest a payment link, and takes messages for your team. You can have your own phones ring first and the AI pick up only when nobody answers. • AI guest texting: guests text your hotel number and get an instant, accurate answer about parking, check-in times, amenities or their reservation. Anything the AI shouldn't handle, like a refund, goes straight to your staff, and you can take over any conversation with a tap. • Morning briefing: every morning, a short summary of yesterday, today and what needs your attention, written from your own numbers. • Ask your hotel: type or say a question ("Who's arriving today with a balance?", "How did last month compare to last year?") and get the answer from your reports in seconds. • Smart Pricing: room price suggestions based on how fast you're booking. Approve them with a tap, or let autopilot handle them within the limits you set. • Housekeeping plan: the cleaning order for the day and who cleans which room, worked out from arrivals, departures and how long each room really takes. • Guest insights: returning guests and VIPs are flagged, with an AI summary of each guest's history, and the AI suggests add-ons and upgrades to offer before they arrive. ON YOUR PHONE • Managers and owners: the morning briefing, Ask your hotel, occupancy, today's revenue and open balances at a glance. • Guest messages: read and answer guest texts, and see what the AI said on your behalf. • Front desk: today's arrivals, departures and in-house guests, with one-tap check-out and live room status. • Housekeeping and maintenance: your rooms and requests for the day, updated the moment the desk changes something, with push notifications when work is assigned to you. ON YOUR IPAD • The complete back office: tape chart with drag-to-reschedule, reservations, rates, group bookings, billing, reports and settings. • Phone messages from the Virtual Front Desk, AI price suggestions, and guest conversations side by side. • Check-in with digital registration and an on-screen signature, and camera scanning of a guest's driver's license. BUILT FOR REAL OPERATIONS • The same account and permissions as the web back office. • Keeps working through short connection drops and syncs when you're back online. A Lodging Suite account is required; sign in with the staff login your property set up for you. Some AI features are add-ons and depend on your property's plan. New to Lodging Suite? Start a free trial at lodgingsuite.com.