Lojain

Lojain brings your business conversations and customer relationships to your iPhone, iPad and Apple Watch. Built for teams already using Lojain, it works with WhatsApp Business to help you manage customer communication in one place. Agents and managers sign in with their existing Lojain credentials, or with Face ID. Available screens and actions depend on your role and account permissions. • Team inbox: keep up with customer conversations and take over from automation when a personal reply is needed. • Messages and media: reply with text, photos, files and voice notes, and answer WhatsApp calls in the app. • Apple Watch: see the latest chats and send a quick reply from your wrist. • iPad: inbox and conversation side by side, with keyboard shortcuts. • Contacts and CRM: review customer details, track leads, save customer ID documents from a chat photo and review them. • Campaigns and audiences: send campaigns, see every recipient with delivery status, read the replies, and save who replied as a new audience. • Templates: create, edit and resubmit message templates, and import them from WhatsApp. • Flows: build flows, chain a follow up flow per language, and choose who answers each number. • Instagram and TikTok: set Instagram chat menus and starter questions, and see your TikTok accounts and video stats. • Business tools: product catalog, knowledge base, bloggers with CSV import, call hours and invoices. • Analytics: see messaging activity and customer metrics in the dashboard. • Notifications: reply or mark as read straight from the notification. • Arabic and English: use the app in either language, with support for right to left layouts. An existing Lojain business account is required.