Worst app ever invention
Zero
Dont update
Never update when it works so well. Love Lorex.
Lorex Ping and Camera
After a few years with the Lorex camera Ping app and with IOS upgrade to 11.4 version, the app just died. It no longer allows the camera to communicate with my IPhone. Furthermore, I have multiple Lorex cameras for the past few years, and the Lorex appβs fails. RIP.
The update made it more unstable
The app is horrible. It's buggy and inconsistent. It will work 1 out of every 4 launches of the app.(because I have to restart it for it to actually work.) the original app was usable, ping2 is an embarrassment. With a parent company of FLIR they should be doing much better.
Notifications no longer work
The notifications on iOS devices stopped working a few months ago, even on the newer "Ping2" App. Please fix.
Absolutely horrid
It's never able to connect. Do your self a favor and don't even bother with Lorex.
Please stop asking for updating
I would like to keep the original version of Lorex Ping, not the new Lorex Ping 2. But, I don't like the annoying popup to ask me for updating.
Can't use
This far has been the worse lorex experience yet. The app doesn't work. It tells me to update to ping 2, I did. Lorex customer service is ridiculous. I held on for 5 minutes trying to explain that I'm trying to get my camera to store the records to my smartphone or sd card. Within 3 minutes they hung up. Called back waited another 5 minutes. Stayed on phone 45 minutes waiting for help and still couldn't help. I told her I have to go to work. I told her if no help tomorrow will send back.
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DO NOT update to this version
DO NOT update to this version! It'll ask you to update to Lorex Ping 2 every time you start this app. There is no way to turn it off. Extremely annoying. Lorex Ping 2 is not very intuitive to use and I prefer Lorex Ping.
Lorex, please provide a way to turn off this ANNOYING message.
Lorex, please provide a way to turn off this ANNOYING message.
Finally fixed
I can't believe it but after two years they have finally released a fix to the camera firmware so that the camera actually works when you are away from home. If they had fixed this two years ago rather than waiting until now, they would have sold a hundred times as many systems and have mostly positive reviews.
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Can't view more than four cameras
Update: after contacting Lorex I determined that I hadn't used the default password during setup. All cameras are working fine now. I have used this app for several years with three active LNC116 cameras and have been very pleased. I recently attempted to add three new LNC204 cameras and after adding the fifth and sixth camera I would always get password error when attempting to view cameras five or six. The cameras are set up properly because they are recording to my NAS.
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Careful setting up Ping to work
Do not include the spaces of your serial number when setting up your remote access. Include the zeros in the front however. Apparently the required number is based on digits. If you remove the zeros as I had, instead of any spaces between numerals and you will show a successful setup. It isn't and won't connect. Apparently setup is based upon number of digits entered and a space is included as a digit. Instead, retain the zeros and eliminate spaces. LOREX, TAKE NOTE AND INDICATE THIS IN YOUR SET UP INSTRUCTIONS. Currently there are none. Probably you'll help yourselves, your reviews, customers, sales.
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Useless App
This app is basically useless if you cannot login and it constantly closes. You updated the app a month and a half ago and immediately there were obvious login issues from the numerous reviews and as a company apparently have decided to do nothing about it. The whole reason I use these cameras is so that I can set the motion sensors and have immediate access to watch what's going on. If I can't even log into your app, these cameras have become useless to me. Thanks for taking a working app and making it useless. Good job Lorex!
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Used to be pretty reliable. Not anymore
Lately the app will often not connect to the camera remotely. It will either say cameras disconnected or say "handshaking". The software connects to my cameras no problem when I am using my computer at home via wifi but the app fails to connect most of the time when I am on 4h/LTE. Logitech might be a better option if Lorex can't offer reliable remote access. It says a lot about the company's interest to help their customers when they haven't updated their app since Sept 2013.
Seems to be a shared experience reading the reviews of other Lorex apps.
Seems to be a shared experience reading the reviews of other Lorex apps.
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Sound doesn't work
The camera function is good not great as it's unclear at times. The sound doesn't work even when I reboot the app or my computer and then other times it does work. I also, for some reason, have the inability to change the time shown on the screen while recording. It will be 10:00 am where I am and the screen will show an entirely different time. I just wished the sound worked all of the time.
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Broken and unreliable
Another update:
Still horrible. Got new cameras from Lorex, after a two month wait (promised five day turnaround), same issues. No audio and random connection issues. Not sure if the problem is the app, the cameras, or Lorex servers. Maybe they'd be better off just making these a standard IP cam and leaving the software to someone else. Disregard the above reviews praising the app. Lorex is horrible, customer support is bad and the app/cameras do not work.
Update:
Support ticket answered after over a month waiting. Less than helpful, oblivious and obvious canned response suggesting of turning up volume... I don't think they even read my email.
Old Review:
After latest firmware update I can no longer use the mic. When mic is on there is no sound from the camera on iPhone, when mic is off I get sound from the camera. So, you get one or the other, talking or listening, and you have to use it like a CB... Over and out.
Still horrible. Got new cameras from Lorex, after a two month wait (promised five day turnaround), same issues. No audio and random connection issues. Not sure if the problem is the app, the cameras, or Lorex servers. Maybe they'd be better off just making these a standard IP cam and leaving the software to someone else. Disregard the above reviews praising the app. Lorex is horrible, customer support is bad and the app/cameras do not work.
Update:
Support ticket answered after over a month waiting. Less than helpful, oblivious and obvious canned response suggesting of turning up volume... I don't think they even read my email.
Old Review:
After latest firmware update I can no longer use the mic. When mic is on there is no sound from the camera on iPhone, when mic is off I get sound from the camera. So, you get one or the other, talking or listening, and you have to use it like a CB... Over and out.
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Lorex Ping and their best camera
Forget the rest this is the best. If you like cameras and software that is hard to set up then freezes, etc...buy anything but these. Lorex and their best camera works flawlessly and sets up easy...amazing. I've used everything else out there and it's all junk. This is it!
Intermittent connection: solved
For the longest time I had problems with the cameras working for a short time and then no longer being able to connect. I identified that my wireless router has a feature where it will cycle trough the wireless channels. The Lorex would loose connectivity to the wireless and restarting them was the only fix. After forcing my router into a specific channel, I have had to restart then only once or twice over the last couple months. Overall great product and fictional software that helps supplement the professional security system I had installed. This may not be your issue, but it is worth checking out.
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Loses mic
Would be a fairly good app but on my 4s it loses the mic button. I love this little camera and would buy more if the app worked. The software people at lorex are always behind the hardware developers. They hurt sales of the hardware and never feel any urgency to fix software bugs too bad. Great products but Terrible software and CS
Update: lorex's refusal to fix known issues indicate a lack of professionalism and a contempt for their customers. I will be posting a review on social media as well
Update: lorex's refusal to fix known issues indicate a lack of professionalism and a contempt for their customers. I will be posting a review on social media as well
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Very Unreliable.
Works for a few days, then will not connect. Restart the phone and it may connect for a few days then stop connecting. Remove the app, reinstall and it may connect or not.
Have another older DLink that does not give this problem.
The app was updated yesterday but still having the same unreliable connection problem.
Worked from home every time, out of town over the past week it works at times but most attempts to connect fail, iPhone 5 and laptop same unreliable results. Other brand works EVERY time. Please fix!!!!
Have another older DLink that does not give this problem.
The app was updated yesterday but still having the same unreliable connection problem.
Worked from home every time, out of town over the past week it works at times but most attempts to connect fail, iPhone 5 and laptop same unreliable results. Other brand works EVERY time. Please fix!!!!
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