Works well
Not sure why this app has such a bad rating, this has worked perfectly for me.
Needs serious overhaul
Used both LOREX apps, classic & pro including the NVR software. Wish the pro was more like the classic app, but with pro features. Pro app & NVR software is convoluted & overly complicated, video playback is lacking, I have missing videos, I always have to view them from the lock screen notification, going into the app they don’t show.
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Response from developer
Thank you for your feedback on our apps. We are constantly working to improve our products and appreciate your input.
pip support
I don’t understand the negative reviews. It works and is way better than the other Lorex apps. My huge problem/request would be to support pip (picture in picture) So I can keep one having one cam feed on my screen while doing my other works on my phone. It would make it 5/5 app
This app is terrible
This app is terrible. I leverage cameras that are all wired into the NVR which then wired into my router. I can be local to the network and the cameras still time out and won’t connect to them when alerted or real time. It’s the same when traveling, trying to look at a notification of activity. This app is not reliable other than for notifications. You can’t actually view the footage or look into the live view.
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Response from developer
We apologize for the inconvenience you have experienced with our app. We recommend reaching out to tech support at 1-888-425-6739 for assistance with this. Thank you, Lorex Customer Experience Team
Useless!
The app is a complete joke! The cameras seem well built but the app is useless and it doesn’t seem like they care about making it better
Requires Text for Icons
All icons in the app should have small text underneath indicating the function. Not intuitive at all with just icons. also provide descriptions of each feature in the app within the feature selection.
Needs Improvement
I’ve used the Lorex Classic App and still do with 1 system that I own. I upgraded another system that requires the Lorex Pro App and I’m not as happy with it. I set up Motion Detection on 3 of my 8 cameras with Push Alerts. You have to click on each alert in order for them to show up under Events under each camera. In the Classic version, you could just go into the App and view all Events under each camera. It’s too time consuming to have to view each event for them then to all show up under Events when I just want them all in one place and to be able to view them whenever I choose under Events under each camera. Also, 1 camera doesn’t even record Events correctly even though I have the area drawn and the sensitivity set to 100. What should be an upgrade has led to disappointment.
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App Will Never Notify
As a CCTV installer, Lorex has been a nightmare for us. We get nonstop complaints from customers about not receiving notifications on their phones/tablets as expected. We have since dropped Lorex equipment and moved to UniFi’s platform instead. It’s a shame Lorex never updates this app with bug fixes!!
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Response from developer
We apologize for the inconvenience with the notifications. When you have a moment, please reach out to our tech support at 1.888.425.6739 for assistance with this. Thank you, Lorex Customer Experience Team
Very Unreliable App — Not Worth the Price
This app constantly fails to connect, even when all my cameras are online and my phone has full Wi-Fi signal. I’ve tried everything — force closing, restarting — and it only works sometimes. Most of the time, it just doesn’t connect at all. For a security system that costs over $1,000, this is unacceptable. The hardware may be good, but the app makes it nearly useless. Lorex really needs to fix this.
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Privacy on / off missing
One important feature is missing . It’s not possible to disable a camera with a click of a button. Also , I’m missing the easy feature ( stop notification by selection the notification icon on the image itself .. this is present on the Lorex cloud app , but my new device is not compatible with Lorex cloud ). Honestly, I find that the Lorex cloud app is far better than the new Lorex pro . I really hope that Lorex is working on making the Lorex pro better . Missing feature , look and feel is not that good . Yes better for sharing past video and screen shot , but all the rest is lower compared to the Lorex cloud app. Please Lorex , do something …
Also missing geolocation ( home and away ) . And the notification only appear in the app if you click on the notification banner when it appear. It’s been couples months now , and still no new version of the app. I would really appreciate if you could add more features on this application. The hardware is good ( camera and recorder ) but the Lorex pro app need more features ( it really making the good hardware less convenient ) please do something as soon as possible. Thanks
Also missing geolocation ( home and away ) . And the notification only appear in the app if you click on the notification banner when it appear. It’s been couples months now , and still no new version of the app. I would really appreciate if you could add more features on this application. The hardware is good ( camera and recorder ) but the Lorex pro app need more features ( it really making the good hardware less convenient ) please do something as soon as possible. Thanks
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4K 30FPS
I love the Lorex products BUT! I am unable to view my 4K Halo series at full resolution on IoS 26. The cameras are the H30 4K+ 12MP.
Underrated and misunderstood
Lorex professional line of NVRs and cameras, in conjunction with the Lorex Pro App are just top notch. Most standard users can’t grasp the system because of all the features. You do need to understand CCTV tech to appreciate and properly rate Lorex and the Pro App. Too Notch and a must have your your business surveillance needs
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Response from developer
Thank you for your positive review! We strive to provide top-notch security solutions for our customers and we appreciate your support.
Definitely needs improvements
The app looks nice, that’s about it. No notifications pop up on phone. Second connection is horrible most cameras don’t connect. System should let you save your display to show how many cameras.
Response from developer
We apologize for any inconvenience you may have experienced with the app. Please make sure notifications are enabled for the app. We recommend reaching out to tech support at 1-888-425-6739 for assistance with alerts and connection. Thank you, Lorex Customer Experience Team
App Suppory
I have an iPhone and I can not get my settings to save for push notifications. It looks like a known problem however I’ve had this app for several months now and still no fix. Can you please fix this issue. I use this for my business and I want to be alerted when something is going on.
Response from developer
Thank you for bringing this issue to our attention. We recommend reaching out to tech support at 1-888-425-6739 for assistance with this. Thank you, Lorex Customer Experience Team.
Privacy on / off missing
One important feature is missing . It’s not possible to disable a camera with a click of a button. Also , I’m missing the easy feature ( stop notification by selection the notification icon on the image itself .. this is present on the Lorex cloud app , but my new device is not compatible with Lorex cloud ). Honestly, I find that the Lorex cloud app is far better than the new Lorex pro . I really hope that Lorex is working on making the Lorex pro better . Missing feature , look and feel is not that good . Yes better for sharing past video and screen shot , but all the rest is lower compared to the Lorex cloud app. Please Lorex , do something …
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Old is better
Lorex home is way easier and better.
If only the nvr would be compatible with that app.
Apple device doesn’t get motion notifications.
If only the nvr would be compatible with that app.
Apple device doesn’t get motion notifications.
Total disaster -0 stars
I had a Lorex system installed on the word of my tech guy two weeks ago. At first I was using the Lorex cloud which was somewhat stable. I then upgraded to the pro version what a complete disaster nothing work as it should..the notification works in reverse I get alerts with no video or pictures play back is the sketchy. When you do get videos it’s of moving car shadows from the streets and random stray cats. I called Lorex for help they do answer the phone but none of them are familiar with the app. I am still waiting for a call back…this thing is in first stage beta testing at best stay clear unless you desire high blood pressure.
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Response from developer
Hi Trustme, We apologize for the difficulties you have experienced with our apps. We are working hard to ensure that our customers receive a reliable and satisfactory experience. Lorex Customer Experience Team
Playback is not working
I have an LNZ3522 and LNZ32P4B works good with Lorex Pro except for the playback and remote view..I can’t find anything online that can explain, I expect they answer back that i o need an NVR.
Response from developer
Thank you for your review! We are glad to hear that you are enjoying your Lorex camera system. Please reach out to our customer support at 1-888-425-6739 for assistacne with playback and remote view issue. Thank you, Lorex Customer Experience Team
Notifications Still Broken
Pretty good app aside from the major issue that notifications are absolutely broken. Doesn’t matter if the app is open, which it shouldn’t need to be, or not. Notifications have been broken for nearly a year at the time of this review, so I guess we’ll never have it restored. And yes, I have tried toggling notifications on/off in the app. I have tried deleting the app, restarting my device, and re-installing the app. I have even tried the Android version and it doesn’t work there either.
Also would have been nice to have 1 time bar when viewing playback of multiple cameras. Trying to manually select the same time all cameras so you can view past events from all angles at the same is borderline impossible.
Also would have been nice to have 1 time bar when viewing playback of multiple cameras. Trying to manually select the same time all cameras so you can view past events from all angles at the same is borderline impossible.
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Still buggy and does not fill the screen
I leave this app open constantly to monitor the security cameras. The app consistently crashes on the iPad and will not stay open. Running the latest iOS 18 version. I was using the Lorax cloud app previously and never had an issue with this. It would stay open 24/7. Please fix the problem. Also, when I open the app after a couple hours, it revert back to the screen, and I have to click on the live button again. It should just default automatically to the last camera view. 1-11-25=Your “update” DID NOT FIX THE ISSUE!!
Also, if you go into the playback menu and then go back to live all of the cameras, need to be added back again. This app is terrible.
Also, if you go into the playback menu and then go back to live all of the cameras, need to be added back again. This app is terrible.
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