Terrible
Awful. I hate the new app. It’s way too spaced out and confusing.
And I HATE THE NEW LOGOOOOOO
And I HATE THE NEW LOGOOOOOO
Pathetic
Absolutely pathetic app, embarrassing service, terrible. Your whole bank is this way so I’m not surprised. You people are pathetic
Awful App
Constantly having to change my password every 2 days and it is irritating
Update it
Update it
Face recognition works randomly
The face recognition works whenever it feels like it. Sometimes it works great than other days it doesnt. But i cant even type in my password i have to jump out of the app jump back in and prevent it from attempting to use the face recognition which isnt working anyways because it just freezes and does nothing.. fix the app it worked fine until the latest update came out for the iphone 16🥴
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Frustrating
The app keeps making me change my password every few days. It is beyond frustrating. This has been going on for over a month!
iPhone incompatibility
This is the only app I have that does not seem to play well with Apple security. At times it will work but usually I have to try to log in twice and get error messages and sometimes can’t log in at all. I have deleted and reinstalled the app countless times. The browser seems to work better.
App not working for the past few weeks
I haven’t been able to use this app since I changed to an iPhone 15. I’m getting no support from the bank. If it doesn’t resolve soon I’m changing banks
Lowell five mobile all is awful
For over maybe 3-5 years the app has not worked. One day it randomly stopped working, I tried calling multiple times, even asked while in person about it and never got a resolution. I’m starting to heavily consider a new bank purely because of this issue. I’m not calling the line on the error message for the 10th time
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Doesn’t Work At All
The login doesn’t work at all. Every time when I try to login, it comes up with error that call customer service.
Log in issue
It’s a good app but it constantly locks me out of my account and says it can’t verify my account credentials. So I’ve had to call customer service and reset my password many times
App
Neither of my daughters’ apps work. I often get error messages.
Strange problem
The app works well but once a week it will lock me out of my own account where I will have to call customer service to help unlock it.
Definitely a great update.
Works with facial ID and depositing works great. Quick and easy
RUNNING BALANCE
I would like to have the running balance back, please. It is 100% useful and it is frustrating without it. Thank you!
Running balance
Would like to have the checking account show a running balance after each transaction
Update
I can no longer get the Touch ID to work
I switch it on and it never saves
I switch it on and it never saves
