Essential to my business
I am glued to this app!
Wow
Recently discovered they’ve made big upgrades to the app! It now does everything the desktop version does which was a really pleasant surprise
Can’t live without it
The app is such a game changer! It’s great to have my texts, tasks and dashboard actions all in one place while I’m on the go.
They are improving
They are improving super fast in 2026. Quickly becoming my front desk staff’s favorite tool to use.
Needs an overhaul
I’ve been using this CRM for 5+ years. We’re at a point where a major overhaul and upgrade is needed for this to be comparable to other CRM’s on the market. The app has zero functionality aside from that of a basic, barebones messaging app— it could use more of the features that are associated with the website, so that there’s actually value to having it on my mobile devices. I’m not able to toggle between conversations without it crashing or locking up after every single message that I send, which forces me to have to close the app and relaunch it just to have the ability to respond to the next message in the cue. There is no client information available, so if a client has a problem/question and I’m not in front of my computer I’m not able to respond accordingly. I could give a rave about the desktop application, but the mobile app. . . Absolute garbage 🗑️.
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Response from developer
Thank you for being a loyal Loyalsnap customer for 5+ years. Your feedback has genuinely shaped where we've invested our energy. The app you're describing is not the app we have today. We've done a major overhaul: client profiles and information are now fully accessible in-app, and we've brought over a significant portion of the features previously exclusive to web. We'd love for you to give us another shot. Reach out to our support team if you want a walkthrough of what's new.
