It works
I'm no fan of the LTA (have they stopped trying to call themselves British Tennis?) but in my short experience this app is good. Remember, it's a ticketing app, that's all. It's simple to download. It takes a while for tickets reach it but I don't think that's the fault of the app. It's easy to find your tickets and easy to transfer them to someone else who also has the app. The tickets won't go into your Apple Wallet but that's because they're PDFs. Honestly, I'm pleased with it.
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Hideous App
Hasn’t anyone user tested this app, absolutely appalling 😱
Agreed 😱
Why do you need a verification code every time you sign on to the app. Does the LTA provide free broadband access at all their tournaments? Not everyone has 3G, 4G etc. access. For the publicly subsidised LTA no doubt phones and costs are on expensive accounts
Agreed 😱
Why do you need a verification code every time you sign on to the app. Does the LTA provide free broadband access at all their tournaments? Not everyone has 3G, 4G etc. access. For the publicly subsidised LTA no doubt phones and costs are on expensive accounts
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Unnecessary
Why is this needed? Every single person going needs a smart phone with the app, give all the data etc.? Also a really awful app to use. Tickets sound just come as pdf email attachments! Total fail LTA
Bug can’t log in, can’t reset password can’t create a new account
You need to fix the bugs
Can’t login can’t reset password can’t create a new account
Can’t login can’t reset password can’t create a new account
This doesn’t work anymore - Nowhere to put the code I’ve been sent
I have used this app successfully for a couple of years. However this year I’ve been sent an email & told to input a code to access my tickets. BUT there’s nowhere to add the code & the “help / FAQ” links are no use & there’s no “contact us” details, it’s extremely poor. Something has gone very wrong & it’s not good especially with 3 days to go to the start of the grass court season.
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Terrible user experience
Puzzled as to why if the LTA decided to invest in building a ticketing app, they were satisfied to create such a bad user experience. The onus is on the user to read an email about the workarounds required by the LTA is a result of their poor design. Registering with the same information on the ticketing app as you registered with an LTA account shortly beforehand is irritating. Then when I logged into the ticketing app my ticket QR code was not available, even though it states that my ticket should have become available a few hours earlier. So read a long email, manually input more unnecessary data, only for the tickets not to be there.
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Useless
I’m due to set off for Eastbourne in two hours and my season ticket has still not appeared in the app. It has worked in previous years but at the moment I can only view tickets for past events. Have tried the LTA website but that also says that my tickets aren’t available yet. I hope the box office is fully staffed as I imagine there will be very long queues of people requesting for their tickets to be printed.
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Why do I need another app?
Why do I need another app and account to access a ticket my wife bought… stupid waste of time. Click on the privacy policy and it says it’s a 27 minute read!
You can’t be serious
What an utterly poor piece of software. Get your act together LTA or whoever is behind this.
Terrible!
Impossible to transfer tickets to guests as app crashes asap I start to enter search of my address book. No help online, no number to call. I have tried reinstalling the App several times. It is clearly very unstable.
Useless App
One of the worst ticketing apps I’ve ever used. Clunky, full of typos, very un-user friendly. Go back to the drawing board.
Doesn’t work
Hasn’t downloaded my tickets bought months ago. There is no helpline and the whole thing of having 3 different accounts is ridiculous.
WORST SITE EVER
This is the most complicated ticket site I’ve ever come across , if all other sites can make it easy why can’t you !!!
LTA website is still a nightmare
After so many years of trying to use this website it never seems to get better. Why can’t they get it right ? Look at the government websites to see what can be achieved
Useless
I downloaded the app and all I get is a blank screen!!
Doesn’t work at all
Created an account and it’s just a black screen… deleted, restarted etc. and nothing.
Doesn’t work
When I open the app, it’s just a grey screen…
Inflexible for groups
At Billie Jean King Cup in a group. Not possible for party members to access catering or toilets from our seats without tickets which I can’t transfer once they’ve been scanned. This limitation wasn’t explained in advance.
Unnecessary app
Completely ridiculous being forced to install a pretty worthless app just to hold tickets. What is wrong with existing solutions?
Pointless waste of time.
You might as well just queue at the venue box office on the day along with everyone else whose tickets don’t appear on this app.
