Lume User Reviews

Customer Experience

Positive experience0.0% of reviews
Neutral10.0% of reviews
Negative experience90.0% of reviews

~ Based on 30 written reviews from the US App Store.

What users say

Is Lume Safe?

Lume - AI Photo Generator appears safe based on user ratings. AppsHunter Safety Score for Lume is 90/100.

This assessment is based on 928 user ratings, with an App Store average of 4.5/5.

Safety Analysis

86.5% of ratings point to a safe experience
2.7% of ratings suggest some concerns
10.8% of ratings point to a risky experience

~ Based on 928 App Store ratings for Lume.

Is Lume Legit?

Lume - AI Photo Generator appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Lume is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Nice

Needs work. Iinitially it works well but when adding people it isn’t generating the pic. Contacted support for assistance 2 times and nothing has been resolved. Sm disappointed.

Response from developer

I'm really sorry to hear you're having trouble with generating pictures when adding people, and that your previous attempts to reach support haven't been resolved. That's definitely not the experience we want for you! Please reach out to us directly at lume@catchmobiletech.com, and our team will prioritize getting this looked into and helping you out.

Ai

Don’t really look like me

Horrible app

Do not purchase this app. Have to pay for the app then are very limited on use without paying even more. The pictures just barely resemble the person in the uploaded photo. Extremely low quality app. Want my money back.

Response from developer

Hi, we're sorry to hear you had a disappointing experience. Lume includes weekly credits with your subscription — extra purchases are completely optional. As for image quality, Lume works best with clear, well-lit photos, and we’re always working to improve our AI results. You can manage the cancellation & refund process through the App Store. If you need support, please email us at lume@catchmobiletech.com.

Money grabbing pigs

No free trial? Everything you do is an upgrade? Even uploading a picture cost money? And you still get ads? Sheesh talk about greedy. You know greed is a sin right?!

Response from developer

Hello. Thanks for sharing your thoughts! We hear you, and we’d love to offer more free features — but due to the high costs of developing and running advanced AI tools, Lume currently requires a subscription. We truly appreciate you giving the app a try and hope to make it more accessible in the future.

Junk

Proceed at your own risk. After subscribing be prepared to pay and pay and pay more to make any use of these tools. You subscribe for the privilege to pay more to actually use the program. They “give” you 60 “coins” every 196 hours but it takes 120 coins to create an ai profile. The catch is you have to use the coins you’re given during that 196 hours. The coins you are given aren’t really yours, they don’t accumulate. It’s a bloody fukn scam. Don’t buy it, you’ll just end up bitter and resentful wishing them the failure they so richly deserve.
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Response from developer

Hello. You do not need to purchase extra coins unless you run out of your weekly 60 coins and want to unlock more content before they renew. You only need to buy coins if you want more content than what the weekly coins can unlock. We hope this clears up the confusion! We hear you and we'd love to offer more free features, but due to the costs of developing and running advanced AI tools, for now, Lume requires a subscription and coin system. We truly appreciate you checking out the app and hope to make it more accessible over time.

Ai tryout Generator

I generated a photo and it took hours it won’t let me download another or delete the generated photo in process. Terrible!!!! 😡

Response from developer

Hi. We are sorry for your negative experience. If you report the problem by contacting us via lume@catchmobiletech.com so that we can provide a better experience, our technical team will do their best to investigate and resolve the issue immediately.

One time use

You can only make one AI profile and you can’t edit it later. So paying a monthly fee is a scam. It’s extra money on top of that to be able to do anything with it.

Response from developer

Hello, thanks for using Lume! Currently, the app doesn’t allow replacing or deleting an existing AI profile, but you can absolutely create a new one using your new set of photos. Just follow the same steps you did before to upload as much as pictures you can— the app will treat it as a brand new profile creation.

Review

Selection is low. AI is way off from my image

Response from developer

Hello. We understand your concern about the AI-generated styles not looking like you. Our AI Photo Generator feature is still in development, and we’re constantly working to improve its accuracy and results. Please make sure your app is updated to the latest version, as we regularly release improvements based on user feedback like yours. The styles are generated using AI, and sometimes they may not perfectly match your appearance—but we’re actively enhancing this feature to make it better and more personalized.

Too expensive and needs work

Base fee plus you have to use virtual coins. The base fee gives X virtual coins which are spent when images are generated. If you spend all the coins you have to buy more unless you wait for them to be replenished. On top of that, some of the images generated cut off your face but still cost a coin. It’s a waste of money.
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Response from developer

Thanks for sharing your thoughts! We hear you and we'd love to offer more features, but due to the costs of developing and running advanced AI tools, for now, Lume requires a subscription and a coin system. We truly appreciate you checking out the app and hope to make it more accessible over time.

Refund needed

Charged for a year when done for a week

Too slow

Slow

Ai app review

First the app costs money, then they limit your choices of pictures, you get the first picture with the cost of the app then every picture after is like $7. It is a huge ripoff and you look better in real life than these pictures

Response from developer

Hello, with an active Lume subscription, you get 60 coins every week no need to buy more unless you want extra content before they renew. But we agree; your real look is always the best! Thanks for the feedback 💫

Terrible appt

Trying to get my money back this appt is a scam!

Stay away

You select a female Ai but it turns out to be male. Ai does not resemble anything close to a real person.Credits run out quickly.

Super Rip-Off

These AI photos look nothing like me. Not even close. Then they want you to spend more money to get a better outcome. What a rip-off.

Response from developer

Hello. We're really sorry to hear about your experience. Please reach out to us at lume@catchmobiletech.com with more details so we can look into this and assist you better. 😊

Waste of Money

This app is extremely difficult to navigate. There are very few options beyond saving, adding, or deleting pictures. The interface feels unintuitive and limited. To make matters worse, there’s no accessible support—it’s frustrating and confusing to use.

Response from developer

Hi! Thanks so much for your feedback and we're really sorry if the app felt confusing. You can reach our support team anytime via Profile > Settings > Get Support, and we’ll do our best to reply within 24 hours.

Way too expensive

You pay for a subscription but then you have to buy coins to use the app?!? This is ridiculous.

Response from developer

Hello, Thanks for reaching out to us and for using Lume! With your Lume subscription, whether weekly or yearly, you receive 60 coins every week, and they renew automatically as long as your subscription is active. You don’t need to purchase extra coins unless you’ve used up your weekly 60 coins and want to unlock more content before they refresh.

Photos do not look like you at all

The photos do not look like you at all. Total waste of money.

Response from developer

We’re really sorry to hear the photos didn’t meet your expectations. Our AI aims to create stylized images based on the input photos provided, but results can sometimes vary depending on lighting, angles, or image quality. We’re constantly improving the system to make the results more accurate and satisfying. In the meantime, if you'd like us to take a closer look or if there were any technical issues with your generation, feel free to share more details via lume@catchmobiletech.com.

Not worth it

Unrealistic

Disappointed

You have to upload photos but non of the generated final results are the pictures uploaded or even slightly resemble me 😭

Response from developer

Hi! Our AI is still learning and improving! For the best accuracy, try uploading bright, clear photos from different angles with minimal accessories. We truly appreciate your feedback!