Absolute Scam – Stole My Money Overnight!
Money was taken straight out of my account without me receiving a single service or reading. Worse, there is no way to reach customer support or get help within the app. This feels like an absolute scam. I am disputing the charges directly with my bank and reporting this app to store support. Save your money and stay far away from Lumus!
Response from developer
We're sorry to hear about your experience. We understand how concerning it can be to see your balance reduced without receiving a consultation and to have difficulty reaching customer support. Please share your registered details with us at Support@lumusapp.com and mention the keyword "Review812-BalanceConcern". Our team will review your account balance, transaction history, and support concerns and assist you further.
Scam!
Response from developer
Hi, we’re really sorry that your experience left you feeling this way. if any conversation felt repetitive or didn’t address your questions properly, that’s not the experience we want for you. Please share your registered number and details of the chat with us at Support@lumusapp.com and we’ll review the session for you and help clarify things.
Zu KI-lastig
Response from developer
We're sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the consultation, message quality, and overall authenticity of the experience. We'd like the opportunity to review your case thoroughly. Please share your registered details with us at Support@lumusapp.com and mention the keyword "Review812-ConsultationConcern". Our team will investigate your concerns and assist you further.
Very bad experience
Response from developer
We're sorry to hear that you feel this way. We take concerns about consultation quality and authenticity seriously and are committed to reviewing such feedback. If you believe your consultation did not meet your expectations, please share your registered details with us at Support@lumusapp.com and mention the keyword "Review812-ConsultationConcern". Our team will investigate your session thoroughly and assist you further.
Would not recommend
Response from developer
We’re sorry to hear about your experience. If you have concerns regarding automatic top-ups, unexpected charges, billing during your consultation, or the resolution provided by our support team, please share the details with us at Support@lumusapp.com and mention the keyword “Review812-BillingAndSupportConcern” so our team can quickly identify your case and look into it on priority.
Scam
False info on ad
Misleading advertising
Response from developer
We’re sorry to hear about your experience. If you have concerns regarding the introductory offer or feel the promotional information was unclear, please share your concern with us at Support@lumusapp.com and mention the keyword “Review812-PromotionConcern” so our team can quickly identify your case and look into it on priority.
Great
Disappointed 🥵
Response from developer
We’re sorry to hear about your experience. If you felt your wallet balance was depleted too quickly due to repeated recharge prompts and the consultation did not provide the value you expected, please share your registered details and relevant transaction information with us at Support@lumusapp.com and mention the keyword “Review812-WalletChargesAndValueConcern” so our team can quickly identify your case and look into it on priority.
