Last update killed the app
It really did work just fine until the last update. Now I can’t connect at all. It’s awful. Stay away from it.
Meh
The fact that I can’t create a simple program .. say the moody lighting for a party at the click of a button is ridiculous for 2025. Given how expensive this was and how basic that function is … app is just meh. It’s like a light switch in your hand. Nothing more.
Awful experience
App is so unintuitive, options missing that their own documentation says should be there. Clearly zero investment in quality developers. So disappointing!
App is full of bugs, barely maintained
This app has not really improved or changed in the years since I have had the misfortune of having to use it.
But the bugs keep piling on, what were mild annoyances are getting worse. Is not just that the bugs are annoying, they prevent you from using the app at all (like schedules, you get a tiny two-line to operate).
Clearly this is a vastly underfunded effort - I would be surprised if more than one engineer was left working on this. It is that abysmal.
But the bugs keep piling on, what were mild annoyances are getting worse. Is not just that the bugs are annoying, they prevent you from using the app at all (like schedules, you get a tiny two-line to operate).
Clearly this is a vastly underfunded effort - I would be surprised if more than one engineer was left working on this. It is that abysmal.
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Atrocious
Lutron should be ashamed for dropping support for RadioRA2 customers not allowing them to purchase parts of anything!!
2 stars is pretty accurate
Such an expensive system and the app is garbage. I’ve reset the app along with my phone on numerous issues with it not letting me click anything. Horrible. Do not buy.
App crashing on open
Rather slow, but does work. Needs documentation on how to use with Siri
RING INTEGRATION
I can not find Add device under setting to integrate with Ring door bell. App need update.
Lutron doesn’t care
As long as the money rolls in from their preferred contractors, they don’t care about product quality. Ridiculous that this app is such garbage and hasn’t been consolidated into the main Lutron app.
So Pathetic
For a system that cost $100,000+ to install (including Ketra lights), this app is an absolute embarrassment. The constant, never ending “connecting” message that prevents control of any light along with buttons that can’t be reached and a terrible UI in general, this app is simply pathetic. The only solution is to add a Savant system on top of this horrible app. Get it together, Lutron.
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Stopped working
Stopped working from last update, bring me to a screen to download the same app but never worked like before. If you see this review meaning it’s still not fixed.
Help does not help
The “help” button in the lutron RADIO RA2 app crashed the app. I tried reinstalling and checked for updates. No help at all.
Listen to your reviewers!!
So many responses from many, many years ago and still no progress?? Since updating to the latest iOS there is no widget accessibility. In the year 2024???
As many of others have stated…for the amount of money it takes to install the Lutron systems, all you can give your customers is a lousy bare bones, non-customizable app …glitchy as all get out, and trips over itself CONSTANTLY. It sure seems that Lutron is more concerned about taking advantage of their consumer than providing the best home automation solution in the market.
As many of others have stated…for the amount of money it takes to install the Lutron systems, all you can give your customers is a lousy bare bones, non-customizable app …glitchy as all get out, and trips over itself CONSTANTLY. It sure seems that Lutron is more concerned about taking advantage of their consumer than providing the best home automation solution in the market.
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Please update app
Please modernize the app
App is horrible
Lutron homeworks is a massively premium product. The app on the other hand looks like it was created by a 3rd grader in 2012. The watch aspect is absolutely an abomination, the phone app is barely passable. You (developers but especially management) should hang your head in shame.
Please spend roughly $36 and get this fixed.
Please spend roughly $36 and get this fixed.
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No iPhone 14 support after 6 months?
I am disappointed with the Lutron app. It's been over six months since the iPhone 14 was released, and yet they haven't updated their app to fit the new screen size. The app looks terrible on my phone, and it's frustrating to use. I've reached out to customer support, but they haven't given a real answer.
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Technology trap
As a homeowner I find myself at the mercy of Lutron’s dealer network. My first experience was brutal with a poorly programmed house and a dealer that was very slow to respond to requests, consistently failed to resolve issues and charged very highly.
As a controls engineer of 25 years I would like to have more access to make slight modifications myself. I had installed and programmed my RR2 system in my old house but found Lutron Homework’s system in the house when we bought.
Now we are trapped. I would remove the system because of the lack of access but the way it is wired I would have to rewire the entire house. This cuts me off and leaves me as easy meat for the Lutron dealer network.
If I had more access I may not feel this way. Lutron has some excellent products but their market stance on this issue makes me want to never use them again.
As a controls engineer of 25 years I would like to have more access to make slight modifications myself. I had installed and programmed my RR2 system in my old house but found Lutron Homework’s system in the house when we bought.
Now we are trapped. I would remove the system because of the lack of access but the way it is wired I would have to rewire the entire house. This cuts me off and leaves me as easy meat for the Lutron dealer network.
If I had more access I may not feel this way. Lutron has some excellent products but their market stance on this issue makes me want to never use them again.
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Outdated
After spending $$$$$ installing and programming this app needs a lot of work. Haven’t had a update or new look for a modern time
App not working correctly with iPad Pro 12.
Only one icon loads per room, all other icons for the room do not display in the rooms. “iPad Pro 12” running OS 16.2 (20C6F). It used to work fine until recently.
I also use a iPad 11 Pro running OS 16.2, it works fine. Using RA2 system with 120 devices.
Lutron technology generally works very well, thanks!
I also use a iPad 11 Pro running OS 16.2, it works fine. Using RA2 system with 120 devices.
Lutron technology generally works very well, thanks!
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Ageing app, not optimised for current screens & broken now too?
Not optimised for newer iPhone screens. Doesn’t handle the iPhone 14 notch elegantly, nor has it ever taken full use of the width of recent iPhone screens because when viewing a two column button panel the app only ever shows one column of buttons at a time. Why??? Also, there is zero feedback (haptic would be nice) when a button is pressed, and due to the few seconds delay, you often aren’t sure if your button press worked, so you try again.
Also, this could be a coincidence, but since iOS 16 launched, the status of my lights is never correct when first opening a room / light. Lights will show as off, even if they are on, having been turned on by a physical wall button.
So not only had the software not progressed in years it is now going backwards. Not particularly impressed.
Also, this could be a coincidence, but since iOS 16 launched, the status of my lights is never correct when first opening a room / light. Lights will show as off, even if they are on, having been turned on by a physical wall button.
So not only had the software not progressed in years it is now going backwards. Not particularly impressed.
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