Good service
Response from developer
Thank you for choosing Mach1. We're so glad you enjoyed the experience. Safe Travels!
Charged immediately, nobody available
Response from developer
Hello, Unfortunately we do need to pre-authorize upon submission of service request. Customers used to place orders and then not have any funds to pay the providers after the completed the job. The pre-auth is supposed to be released immediately, I'm not sure why this wasn't the case in your situation and for that we do apologize. Our providers are independent contractors and make themselves available at their own schedules. We do work to ensure providers are available across the U.S. however sometimes it does happen that no one is available at the time of request. This is part of the reason we do not charge a membership fee. We wish you all the best and safe travels to you! ~The Mach1 Team
Excellent convenience and Service app!
Worthless
Money and THEN says “no one available “ and now I am unable to even request because they cleaned my account out with the pre authorization. You should probably think of a NEW way to be able to use the hold money you already took out to apply to new request on a accountOR have some sort of waiting list if you are going to continuously be short staffed. How are you going to pre auth every time you request to even see if there’s a driver available??? Dumbest app ever. Don’t waste your time and money.
Response from developer
We are sorry to hear of your bad experience with the app. The system is automated and does only a pre-auth on your card. If there is no one available, it releases it almost immediately.
Not helpful
At that point I looked into more reviews that said they had paid but never received service at all, so at that point I realized I was unlikely to actually get the help I had requested, so I hit cancel. Another pop up came up that said I would be charged a $30 service fee if one of their providers had accepted already, which seems sketchy because they could easily say that someone already had and just keep your $30 for doing nothing.
Giving 2 stars instead of one because after I canceled, I received a call from their dispatch or something asking if I still needed service, letting me know that my request had pinged one of their providers but he hadn't yet accepted, and told me that because he hadn't, that preauthorization will fall off of my account in 5-10 minutes. Hopefully that's true. The guy on the phone was at least nice.
