Wrong Release, Poor Support & Unprofessional Service
Instead of correcting their own mistake immediately, I was asked to raise another support ticket and wait several more days. As a paying customer, I expected a much more professional and efficient resolution.
If you’re an independent artist, be aware that even small mistakes like this can affect your release and audience. I hope Madverse improves its quality control, verification process, and customer support in the future.
Response from developer
Hi Nadeem, We're sorry for your experience. YouTube itself creates Topic Channels and handles artist mapping, and with similar artist names, incorrect mapping can occasionally occur. Please contact us at support@madverse.co with your release details, and our team will help get it corrected as quickly as possible.
Worst Service
The service is very slow and unprofessional. A friend of mine uses DistroKid and can get songs released much faster, sometimes within a day. I chose Madverse because I wanted to support an Indian platform and even purchased a subscription, but the experience has been frustrating from start to finish.
The lack of communication is unacceptable. When artists trust a distributor with their music and release schedules, timely support is essential. Instead, I have lost valuable time and received no clear updates about my release.
Based on my experience, the platform appears poorly managed, and customer support is practically nonexistent. I cannot recommend this service to other artists unless they significantly improve their release process and communication.
Response from developer
Hi Abhay, we're sincerely sorry for the inconvenience. Your concern has already been escalated to the relevant team. The delay is due to your Apple Music artist profile creation, which is required for the release. Our support team has also shared an update via email. We truly appreciate your patience. We'd be grateful if you could consider updating or removing your review. Team Madverse.
Would recommend
Response from developer
Thank you for your kind words and recommendation! 🌟 We're delighted to hear that you've had a positive experience with Madverse. Your support means a lot to us and motivates us to continue building better tools and services for independent artists. Thank you for being a part of the Madverse community.
Madverse ❌ Madworse ✅
They claim to accept AI songs, but nowhere do they clearly explain the actual restrictions. After taking a subscription plan and submitting your song, they come up with excuses and reject it.
So if you write your own lyrics and generate songs through AI tools like Suno, there’s a high chance you’ll end up wasting your money and time. Even if Suno was only used as an assistant and the creative work is genuinely yours, there’s still no guarantee they’ll accept it.
Madverse ❌
Madworse ✅
Response from developer
Hi Manaki Avasar, We're sorry to hear about your experience. Madverse supports AI-assisted music, but all releases must comply with our content policies and DSP guidelines. Reviews are based on multiple factors beyond AI usage alone. If you'd like us to review your case further, please share your release details with our support team. Regards, Team Madverse
Extremely dissatisfied
I haven’t been able to post a single track yet it’s been a month since I got the membership.
My release got stuck for auxy ai review stage for more than 3 days which gives you no upc number and they respond to my mail after another 3 days asking for the upc!!!????
Like wasted a week straight up? Now I’ll wait for another 4 days for a reply because the service team didn’t had enough info about auxy??!! That you don’t get upc during that stage..
The release time they mention is a total scam you’d never be able to release in the time they promise.
I am regretting wasting my money on this platform it’s better to go with distro kid or some other distributor
Response from developer
Hi Aionos420, We're sorry for the delay. Your release is being prioritized and should be processed by today. Once resolved, we'd appreciate it if you could consider updating or removing your review. Regards, Team Madverse
