fake
Response from developer
Thank you for taking the time to write, and we are sorry the game left you with that impression. Magic Fruit World is free to play and 100% ad-free; in-app purchases are optional and never required to progress. If something went wrong for you, such as a purchase that did not arrive, a download that got stuck or a problem with your account, please write to support@magicfruitworld.com and tell us what happened, and we will look into it right away. We take every report into account for corrections or improvements. — The Zelcar Games Team
Registration issue
Response from developer
Thank you for the report, and sorry for the rough start. After installing, the game downloads a content pack hosted by Apple, and a bar stuck at 66% usually means iOS paused that download. Please try this: stay on stable Wi-Fi, turn off Low Power Mode, restart your iPhone, open the game, wait about 30 seconds and tap Retry. Make sure you have a few GB of free space as well. If it still does not move, write to support@magicfruitworld.com with your iPhone model, iOS version and a screenshot after waiting a minute, and we will look into it. We take this into account for corrections. — The Zelcar Games Team
Disappointed…
I try to contact customer support, but the keyboard doesn’t open when you click on the box to describe the problem. Serious bummer. I was REALLY looking forward to this one…
Response from developer
Thank you for the report, and sorry for the rough start. The first launch downloads a large content pack, and a stuck 0% usually points to a connection hiccup: please try on stable Wi-Fi, fully close the app and reopen it so the download resumes. If it still stays at 0%, write to support@magicfruitworld.com with your iPhone model and iOS version and we will look into it. The keyboard not opening in the in-game support form is noted too; we take both issues into account for corrections. — The Zelcar Games Team
Can’t even play
Response from developer
Thank you for trying the game, and we're sorry it stopped at the login screen. That is not the experience we want, and we have received similar reports: the team is looking into it, and we take yours into account for corrections. To help us find the cause, please write to support@magicfruitworld.com with your iPhone model, your iOS version, how you were signing in (email, Apple, or Google), and what the screen shows when it stops (a spinner, a blank screen, or an error message). A screenshot helps a lot. We'll review it as soon as it arrives. — The Zelcar Games Team
Super broken
Response from developer
Thank you for giving the game a try, and we're sorry it let you down. The level not loading after the download is not the experience we want, and we take your report into account for corrections. To help us look into it, please write to support@magicfruitworld.com with your iPhone model, your iOS version, and where exactly the game stopped (loading screen, black screen, or an error message). A screenshot helps a lot. We'll review it as soon as it arrives. — The Zelcar Games Team