Unable to login through the app.
Keep getting wrong password alert, even after resetting the password and trying.
Response from developer
Thank you for your feedback. We're sorry to hear you're experiencing login issues. Please email your contact details to info@maidubaiwater.com, and our team will look into this for you and assist in resolving the issue as soon as possible. We apologize for the inconvenience.
Not good
The app doesn’t allow we to update my address and when I request a call back nothing happens, useless
Terrible cumbersome experience
For the third time they cannot update my account to show that I do have on deposit the empty bottles. The experience that is supposed to be easy turns into a problem every time
Best Tasting Sparkling Water
The app is super easy to use and sparkling water in glass bottles are the best.
Very poor experience
Can not add items to cart. Can not top up wallet. Can’t update or add new delivery addresses. App looks good but is basically useless
Not User Friendly
I am trying to order the coupons so I can be delivered weekly and only pay one time for the coupon book. Cannot find the place to order it. Only the single 5 gallon water. If I go to orders and click on re-order, when I try to pay, it says the item is not active. How do I order another coupon book for water delivery?
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Edit Information
It’s ridiculous that I have to contact Mai Dubai to update shipping information. I should be able to do this inside the app on my own.
Slow delivery
If you buy from them be aware that your order could take a few days before you get it
Sandy
I like Mai Dubai water because it for me the better water option but I do feel that it can still
Be more simple when I place order online but over all I love them
Be more simple when I place order online but over all I love them
كريك هاربر
التطبيق لايعمل
Water delicery
I have managed purchase coupons but seems impossible to actually organise for any water to be delivered! ☹️
No booklet voucher booking
No option to avail/ book 10 booklet coupon order. I have booklet which I purchased but I can’t book delivery via app
Need a lot of work and user experience us terrible
Seems like as always, Everyone wants an app but never does proper UI/UX and customer experience testing done. Basic stuff does not seem to work.
Unstable, Always logs off and not reliable.
Whenever the developer updates the app, they seem to ruin something…
This time I was unable to proceed with payment… just stays stuck… uninstalled and reinstalled the app, and still same issue
This time I was unable to proceed with payment… just stays stuck… uninstalled and reinstalled the app, and still same issue
Payment always fails
Payment never goes through and if you get as far as using Apple Pay they charge you in Euros!!! Trying to process the payment now for hours. An absolute waste of time!
Buggy and inconsistent experience
Ive been using the app for past few months.
Forgot password did not work well for few weeks.
Now I see that it is forcing me to reorder two 5 gallon water because i already ordered two previously.
But ive only used one up and wanted to replace it while I use the other one. How can it be forced upon user to reorder two because they have two deposited bottles.
Ideally the logic should be order within two and pay extra for new ones
Forgot password did not work well for few weeks.
Now I see that it is forcing me to reorder two 5 gallon water because i already ordered two previously.
But ive only used one up and wanted to replace it while I use the other one. How can it be forced upon user to reorder two because they have two deposited bottles.
Ideally the logic should be order within two and pay extra for new ones
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Worst app ever
Can’t register. After 2 weeks I finally got an OTP and then the app freezes.
Will switch to more professional supplier.
Will switch to more professional supplier.
My favourite brand
Good service and fast delivery, one day I will make order online, within 4 hours delivered to my home 👍
Poor application quality
A lot of small annoying things making overall experience awful.
Developer, please, hire an expensive QA team, they will report with all bugs and UI/UX problems.
Developer, please, hire an expensive QA team, they will report with all bugs and UI/UX problems.
Waste of time
Cannot place order because app will not allow me to select how many empty bottles I have and wants to charge as if I don’t have empties . What a waste of time registering for this app is !! Will just continue calling our delivery guy like we have done for years.
