Awesome
Super Service
Disastrous
Absolutely inefficient
Response from developer
Thank you for your feedback. We’re very sorry to hear about your experience. Please share your details with us at info@maidubaiwater.com or call 80062438224 so our team can investigate and assist you further
Ecoupon
Impossible to use 1 ecoupon it was easier using the physical paper coupons
Better all for forgiveness than permission …
They have never delivered on time in 3 years. Always hours and sometimes even days late and the approach is always the same; please forgive us for our mistake. Fed-up accepting the apology and the shoddy approach to delivery. Now they’re stalling on the refund.
I’m told the staff are not treated well, so it’s identifiable that the owners unethical approach to delivery and payments is matched with their mistreatment of staff. It explains why quality of service is so low.
I’m told the staff are not treated well, so it’s identifiable that the owners unethical approach to delivery and payments is matched with their mistreatment of staff. It explains why quality of service is so low.
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E coupon issues
I am repeatedly having issues adding e coupons to my cart, the app accepted credit for the wallet but won’t allow me to purchase e coupons. It’s incredibly frustrating
Unable to login through the app.
Keep getting wrong password alert, even after resetting the password and trying.
Response from developer
Thank you for your feedback. We're sorry to hear you're experiencing login issues. Please email your contact details to info@maidubaiwater.com, and our team will look into this for you and assist in resolving the issue as soon as possible. We apologize for the inconvenience.
Not good
The app doesn’t allow we to update my address and when I request a call back nothing happens, useless
Terrible cumbersome experience
For the third time they cannot update my account to show that I do have on deposit the empty bottles. The experience that is supposed to be easy turns into a problem every time
Best Tasting Sparkling Water
The app is super easy to use and sparkling water in glass bottles are the best.
Very poor experience
Can not add items to cart. Can not top up wallet. Can’t update or add new delivery addresses. App looks good but is basically useless
Not User Friendly
I am trying to order the coupons so I can be delivered weekly and only pay one time for the coupon book. Cannot find the place to order it. Only the single 5 gallon water. If I go to orders and click on re-order, when I try to pay, it says the item is not active. How do I order another coupon book for water delivery?
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Edit Information
It’s ridiculous that I have to contact Mai Dubai to update shipping information. I should be able to do this inside the app on my own.
Slow delivery
If you buy from them be aware that your order could take a few days before you get it
Sandy
I like Mai Dubai water because it for me the better water option but I do feel that it can still
Be more simple when I place order online but over all I love them
Be more simple when I place order online but over all I love them
كريك هاربر
التطبيق لايعمل
Water delicery
I have managed purchase coupons but seems impossible to actually organise for any water to be delivered! ☹️
No booklet voucher booking
No option to avail/ book 10 booklet coupon order. I have booklet which I purchased but I can’t book delivery via app
Need a lot of work and user experience us terrible
Seems like as always, Everyone wants an app but never does proper UI/UX and customer experience testing done. Basic stuff does not seem to work.
Unstable, Always logs off and not reliable.
Whenever the developer updates the app, they seem to ruin something…
This time I was unable to proceed with payment… just stays stuck… uninstalled and reinstalled the app, and still same issue
This time I was unable to proceed with payment… just stays stuck… uninstalled and reinstalled the app, and still same issue
Payment always fails
Payment never goes through and if you get as far as using Apple Pay they charge you in Euros!!! Trying to process the payment now for hours. An absolute waste of time!
