Main Street Bank Mobile User Reviews

Name: Main Street Bank Mobile
Rating: 4.8 (2276 reviews)

Main Street Bank Mobile

Main Street Bank MA

💼 Business

💰 Finance

Customer Experience

Positive experience55.0% of reviews

Neutral12.5% of reviews

Negative experience32.5% of reviews

~ Based on 40 written reviews from the US App Store.

What users say

Summarized from real user reviews of Main Street Bank Mobile. Based on 2.3K reviews and a 4.8/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Finance app.

Positive things

👍Easy to use
🚀Convenient mobile banking
💡Great Zelle integration
👍Helpful customer service

Negative things

🐛Buggy app performance
👎Cumbersome user interface
🔒Overly strict security measures
👎Lacking key features compared to previous app

Is Main Street Bank Mobile Safe?

Main Street Bank Mobile appears safe based on user ratings. AppsHunter Safety Score for Main Street Bank Mobile is 96/100.

This assessment is based on 2,276 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.1% of ratings point to a safe experience

2.4% of ratings suggest some concerns

2.5% of ratings point to a risky experience

~ Based on 2,276 App Store ratings for Main Street Bank Mobile.

Is Main Street Bank Mobile Legit?

Main Street Bank Mobile is no longer available in the App Store. AppsHunter Legitimacy Score for Main Street Bank Mobile is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

Most Recent Highest Rated Lowest Rated

It’s the hardest thing to use

When you go to reset your password, you asked too much information that I don’t have available at all times that makes it difficult even when it comes time to transferring money from account to account. It is difficult with your system. It is failing me 100% thank you for your sincerity. Guess what banking apps do not work when they’re supposed to. It’s supposed to make things a little easier, but it makes it more difficult especially this one very low end every little thing about it it very difficult to use with you low end service thank highly appreciated someone that really doesn’t like Massachusetts what ever people that stand the reason that they’re very educated and or not

Too cold in New England

9 months ago

Response from developer

Thank you for sharing your feedback. We’re sorry to hear you’ve experienced difficulties with our mobile app. At Main Street Bank, we make every effort to balance ease of use with a high level of security to protect our customers’ information. Your comments will be shared with our development team as we work to provide the best experience possible. If the issue continues, please contact us at 508-481-8300 and we can assist you personally.

The MSB mobile app offers functionality on the go but…

The MSB mobile app offers functionality on the go including check deposit, account balances, bill pay, and transfers. However, the app does not compare well to other banking apps. For example, the default keyboard rather than the numeric keypad loads when entering the numeric passcode for 2FA. Small programming errors suggest that there was limited user testing during development. Also, facial recognition is not working under IOS 18.6.2 (facial recognition was previously working and works with all other authorized apps). In addition, the operational implementation is still kludgey in spots. For example, customers are required to manually write "For mobile deposit only at Main Street Bank" on each check to deposit. Mobile banking should be faster and simpler than an ATM deposit or dropping a check in the mail. Given that mobile banking emerged in ~2009 and MSB issued a major upgrade in 2023, the MSB mobile app should perform better than fair. Also, it is worth noting, that Zelle users are required to use the MSB mobile app for transactions and heavy Z' users should evaluate the Zelle menus and functionality before associating their Zelle account with MSB (e.g., a second 2FA is needed).

David_Not_in_Cambridge

10 months ago

Response from developer

Hello David, thank you for sharing your mobile app experience with us. Feedback from our customers is vital to us, and we want to meet your expectations. We have shared this feedback with our app developers. Please contact us at 508-481-8300 so we can assist you further.

Online banking

1st time user! Wow, this makes life soooo EASY 😁😎

2021NH>FLA>MA2025

a year ago

Best Banking App

Best banking app available!

JFrye11

2 years ago

Insufficient notifications

I have my acct set up to notify when there is any transaction including debit card. This new system only says there was a transaction, not how much it is for or what it is as the previous system used to. I have to login each time to see the transaction. Touch ID does not work although it works fine with other apps which means I have to type my login info in each time to check. Time sucker. Considering switching banks.

$$KMK

2 years ago

Great service always

I’ve always liked this bank every once so nice and helpful. Anything goes wrong I called them go in and they help me with whatever I’m going through. I absolutely love them best bank out there. Thank you.

Candy2buy

3 years ago

Juliana Birélo

App is great! Except I wish I could read without glasses on..numbers and letters needs to be a bit bigger

Julibirelo

3 years ago

Much worse

They took a banking app which was adequate at best and made it more cumbersome and less intuitive than the old app. I wonder if they used any test groups or simply let a bunch of SEs decide how it should work.

bills58

3 years ago

Response from developer

Thank you for providing us with your review and for being a customer of Main Street Bank. We are sorry to hear about the recent experience you have had with our mobile app. The new design of our mobile app was carefully chosen to provide more functionality for our customers, and it was received positively by several test groups. If there are any issues you are experiencing, please contact us at 855-962-4600. We are here to help!

Transaction descriptions

Not crazy about the way transactions appear on the new app. Now you have to open each transaction to see the detail where before you could see at a glance. Frustrating.

SueCT52

3 years ago

Response from developer

Thank you for taking the time to provide us with your feedback on the recent technology upgrade. We apologize for any inconvenience caused by the changes to the transaction display on our new app. We understand that the new layout may be frustrating for some users, and we appreciate your honest feedback. Our development team is working on implementing solutions to improve the transaction display and make it more user-friendly. We would like to assure you that we are committed to providing you with the best possible user experience, and we will continue to work on improving the app's functionality. Thank you for your continued support. If you have any other questions or concerns, you can reach us at 855-962-4600. We are here to help!

New User interface

Not gonna lie…I just finally was able to get back into my account and this app looks kind of meh compared to the old one.

MADGASGORILLA

3 years ago

Response from developer

Hello, thank you for providing us with your review and for being a customer of Main Street Bank. As we continue to make enhancements to our mobile app, we will be sure to pass your comments along to our developers. If there are ever any issues you are experiencing, please contact us at 855-962-4600. We are here to help!

Rich Valarioti

First time using mobile deposit. Easy, excellent tutorial. I will continue to use it . Thanks

R.Val

4 years ago

Best Bank Ever

There’s no better bank than this. 18 years and counting …. ♥️
Tellers and stuff are always helpful and nice.

user poop

4 years ago

Main Street Bank is great!

Cannot say enough good about Main Street Bank, keeping true to local banking!

DallasD5

4 years ago

Review

More difficult to use. Liked last format better

Jaackil

5 years ago

Banking from home made easy

I'm so glad to have an app that makes it easy to bank from anywhere, including Zelle payments and check deposits.

Saehappyone

6 years ago

Ben wright

Thus is the best app ever and the best bank ever. Always there when you need them!!!

Bndog12345

6 years ago

Horrible app

Compared to the old middlesex app this app is trash. Main Street bank is always helpful and I love banking with Main Street. But their app is horrendous. Some days I think about leaving just because I hate the app so much.
I have no clue why the app has such good reviews.

Ridougulouss

6 years ago

Convenient

Easy to use.

Tamz.M

6 years ago

Love the hudson branch

Have had bad experiences with other banks in the past. Since I joined main st bank and have been using the hudson office I have been extremely satisfied with their professionalism, the customer service and the personalized care. I feel welcomed when I walk in and satisfied when I leave. Can’t say enough good things about that branch!

Amistic