“Expired Trial”
Apparently my “trial period” has ended. Meanwhile, our business processes close to $100k a month with FISERV. I suppose I would be willing to pay a monthly fee for this service, but the only option I’m given is to call the service center.
They need to stop advertising this
I don’t even know if it works. They don’t tell you that you have to pay for it. Total joke like the rest is first data.
Not updated and zero customer service
Tried to use this mobile tool over many years. Often out of date and unresponsive customer service. I would expect much better technology alignment for Bank of America and the mobile needs of clients (I'm a 10+ year merchant).
If I could give 0 stars..
I receive monthly insight email which is great, would love to access the information the app promises to provide yet upon logging in the app has plenty of bugs and doesn’t work to provide the promised information. It would be nice if they could figure it out..
Doesn’t work. No one cares
This app used to work. Now I only receive emails with high level stats that point to the app. Then the app is blank. How can I get stats on my business? No one answers emails. No way to open a trouble ticket.
Awful
This app is constantly incorrect and for the last 3 months shows $0 every day! Seems I’m not the only one as many others have written bad reviews with the same problem and nothing is being done to fix it. 👎🏼
Still broken 0/20
I get the weekly email for “insights” and it pushed me to download the app. I thought it would be a good tool to download. I was wrong. It is literally the same app as the Dashboard app from Clover but this one is broken. I cannot access anything in it. Why push your customer to download an app that does not work?? Gave me a good laugh. I was reading through some reviews, seems like this has been a problem for over a year. Looks like I’ll be making the switch to Square pretty soon, at least they got their stuff together.
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Awful customer service
I have called for weeks to have an update in my banking account and everyone says a different story of what to do. Three weeks later no change has been done, I haven’t received my deposits and I have to understand that it is the holidays. Not recommended at all.
Terrible, no updates to fix
This app used to be great. But then one day it started telling me that our shop was forecasted to make $1 million in sales. I wish! Now it tells me we will make $123 in sales. Just another example of why Clover is a crap product and an absolute waste of money.
Never updates data
Seems counter intuitive to be called insights and the data never updates. Very frustrated! It’s been 24 days since our last update. Doesn’t help us with our insights!!!😡
Great App in theory but poor execution
If the app would actually update it would be useful. It used to work consistently with a 1-2 day update lag but now its consistently 14+ days lag which starts to make the app worthless. Reaching out to support is as useful as a conversation with drywall.
Terrible app and even worse customer service.
My app almost never updates in real time. My last update was five days ago! I have not received a response from the apps help center or from my email inquiries even though I have tried several times. Terrible service and lousy app!
Really Great Potential, Inconsistent Performance
This app is really fantastic in concept, but fails to deliver reliable, timely, accurate results. Unfortunately, if data is not reliable, timely and/or accurate, it's useless. I have made several attempts to contact the company but have never gotten a reply back.
App is Broken and Has Been for a Year
Simply crap. Was great about a year ago, but they broke it back then and still haven't fixed. Sales data is wrong, features don't work, numbers are inaccurate/unreliable. Way to break an app...what happened you guys run out of ca$h?? Shameful.
"Live Reporting" you wait days for
When this app first came out, it was awesome! Instant reporting and you could hold your finger over the hours and it would tell you the exact $$ made that hour. Now, it typically lags a day or two, if not more, before you can view a days hourly break down and sales, takes forever to load sometimes, and just isn't as efficient as it should be.
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Horrible
I've had this app for months waiting for it to start syncing up right. The design is beautiful and the app would be amazing if clover could get the syncing down. So as of now it is completely useless. Doesn't sync anything. Reports are never right.
Insight is 0/20
Honestly this app used to work fairly well. I used to get a notice throughout the day if I met my earnings forecast but now it takes days. I cannot slide over the hours of a given day to see what had transpired. The updates and fixes are so incredibly sparse and intermittent that it is ineffective. They should probably consider that businesses use this tool regularly and newer businesses rely on its reporting.
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Horrible app
Clover works but reporting is lousy. They keep saying that they're working on the bugs. I'm about fed up. Will probably cancel as soon as renewal comes up. Not the service they promised when they signed us up. Boo hiss!
Huh?
I get the weekly emailed updates for my business but as of over a year later I cannot log in. Somehow they have completely different info, not my phone number attached, I can't even access the app! I've called customer service so many times with no resolution. What's the point!!??? I guess the weekly email is cool but that's all I will ever see. So I don't even know if the app works well because I can't access my account!!!
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Not Insightful
Waited 4 days until my data was imported (app advertises 24 hours). Once I finally got access...no data. Still no data after a week. Contacted customer service via chat on the app...no response.
