Keep making it worse
Few months back UI change that was horrible then god knows, cant login, need to create mew account?
Horrible
The app is terrible. Placed an ordered and then even paid for it via Apple Pay. App processed the order apparently and then did but get a confirmation email. Went to confirm again in the app and order was not found. This has been a recurrent issue. Complete waste of time. Now I ordered in store and had to wait for surprised they are in business still.
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New Update is horrible
With new update the checkout experience has become horrible. Even using apple pay it asks me to fill many different fields
Love Mamoun’s
Always excellent and consistent and the staff in New Brunswick is great
Hard to read
Terrible app design. Hard to read small grey font on white background. It is very easy to make a mistake.
App barely works
Subtracted points but never gave me my reward. It’s like this app was made in 2005 and never updated
Don’t Bother
This app will send you endless emails. Sorry, not good.
Just use their website instead!
Love their food but the app is chunky at 113MB. So I just order from the website instead and still can login and get points etc. Not sure what benefit the app might offer over the website, but for my needs web works like a dream. Oh, the website no longer allows Apple Pay.
Jack
Great food, great service, great Appp and great value. I find ordering via the App is far better than ordering via the in store system.
Not working
Your app doesn’t work. It opens and then shuts down
Just use their website instead!
Love their food but the app is chunky at 113MB. So I just order from the website instead and still can login and get points etc. Not sure what benefit the app might offer over the website, but for my needs web works like a dream.
Cheaaaaaaap
This place is getting cheaper, cheaper and cheaper , they are not providing the side sauce with their food anymore and when you asking them for some in the side they lie and saying that it’s already in the bag and also show their own nasty attitude.
Needs more improvement
The app has been updated for a better user experience, but it is still easy to make mistakes in the ordering process and there is no easy way to cancel an order when made.
Getting there…
An update to my previous review about how hard the app is to use. I will say, it does work in that the food gets ordered. After a while got used to clunky unfriendly interface.
The newly re-launched app looks promising…but, since updating, my local Mamoun’s location isnt even showing up I think the app as an option…
The newly re-launched app looks promising…but, since updating, my local Mamoun’s location isnt even showing up I think the app as an option…
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App is hard to use. It’s hard to order food!
For some reason the app doesn’t show my local location (UWS) under “Locations”. I have to first go to Order and then punch in my zip code every time
Love this place. Hate the app
User experience is horrible. App interface is confusing and doesn’t fit the screen. Unable to remove items from the cart. I just tried ordering and gave up. So frustrating ! Please do better because I love your food!!
Sign In with Apple doesn’t work, ordering food doesn’t work
I chose the Sign In with Apple option, only to be forced to provide all my information and email anyway, and then forced to sign in with email and password instead of being allowed to use Sign In with Apple, rendering the “sign in with Apple” button useless. I’m fine using an email and password instead of Apple, but don’t add a button that I can’t use. Terribly developed app
Additionally, I can’t even place an order through the app. It gives me an error in red along the lines of “authentication error”. Right after I signed in. And the log in button on the order screen has no Sign In with Apple button.
Lastly, I have no clue what my points are for. The points section just tells me how many I have, but I can’t do anything with it.
Additionally, I can’t even place an order through the app. It gives me an error in red along the lines of “authentication error”. Right after I signed in. And the log in button on the order screen has no Sign In with Apple button.
Lastly, I have no clue what my points are for. The points section just tells me how many I have, but I can’t do anything with it.
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Order button doesn’t display fully.
On iPhone, you can’t see the order button but can click the top edge of what you think the order button is.
Also, DEFAULT TIP of 20% (recommended) for pickup order is absolutely annoying. The number of people who bypass ordering for this sole reason is at least 30%. They do this in store also “answer the question” on the credit card keypad first. The question prompts you to TIP even for a pickup order.
Also, DEFAULT TIP of 20% (recommended) for pickup order is absolutely annoying. The number of people who bypass ordering for this sole reason is at least 30%. They do this in store also “answer the question” on the credit card keypad first. The question prompts you to TIP even for a pickup order.
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