Crashes
Terrible/NonExistent Customer Service
Pros: Great fashion, high quality, well curated, love the mix & match outfits they put together, their presentation of outfits is great, prices are great, the app is great and easy to use, their loyalty point system is nice.
Cons: their operations and customer service are the worst, I have placed 4 different orders on 4 different occasions and received no products. They shipped me nothing. They didn’t send an explanation, they simply refunded my money (thankfully). I have messaged them on numerous occasions and not received any response (other than the canned response that reads they’ll respond within a day, which they never did). I have no idea why they can never fulfill my order? I guess in 2y they haven’t fulfilled many orders (hence the lack of recent feedback)
I keep their app on my phone because I love their fashion and brands, but I just go buy the stuff elsewhere. It’s a shame they can’t reap the rewards of their good work because they can’t process orders or respond to customer questions.
Oh well, another great concept that will eventually die off because of poor execution.
