HORRIBLE SERVICE
Please read the 1-star reviews.
I’m very displeased with the service.
Oscar is one of the most disrespectful and unprofessional owners I’ve ever met. Even the way he responds to past customers on YELP is disrespectful.
I messaged through the app to inform them that it’s not accepting payment. I also called multiple times. Nobody responded to me. When I got home my clothes were not there despite it showing DELIVERED on the app, along with a photo of my clothes. Apparently, while I was at work, Oscar dispatched a delivery driver TO COME BACK TO MY HOUSE AND PICK THE CLOTHES BACK UP. I called and spoke with Oscar, who then said the app works and it’s my fault because I don’t have money. Oscar began yelling that I don’t have sufficient funds.
Not only was that untrue, it was extremely disrespectful.
Oscar claimed he processes 200-800 orders and “never” has a problem. The Yelp reviews prove otherwise. He should also maybe process LESS orders as he clearly does not have the bandwidth and level of professionalism to deliver to customer satisfaction.
He then abruptly ended the conversation by saying he’ll call me tomorrow WITH MY BANK ON THREE WAY TO TELL ME THAT I DON’T HAVE MONEY. Now why on earth would I allow that from a laundromat?
I hung up the phone and spoke with Jackie the next day. Come to find out, THEY DON’T ACTUALLY OWN AND OPERATE THEIR APP AND ACTUALLY HAD AN IT ISSUE. I never received an apology but instead a $10 credit- that I’ll never use.
Jackie then told me I could also pay through Zelle. Had Oscar mentioned that the night before, all of this could’ve been mitigated.
Do not use this “business”. Do not give them your money. Please go somewhere else.
I’m very displeased with the service.
Oscar is one of the most disrespectful and unprofessional owners I’ve ever met. Even the way he responds to past customers on YELP is disrespectful.
I messaged through the app to inform them that it’s not accepting payment. I also called multiple times. Nobody responded to me. When I got home my clothes were not there despite it showing DELIVERED on the app, along with a photo of my clothes. Apparently, while I was at work, Oscar dispatched a delivery driver TO COME BACK TO MY HOUSE AND PICK THE CLOTHES BACK UP. I called and spoke with Oscar, who then said the app works and it’s my fault because I don’t have money. Oscar began yelling that I don’t have sufficient funds.
Not only was that untrue, it was extremely disrespectful.
Oscar claimed he processes 200-800 orders and “never” has a problem. The Yelp reviews prove otherwise. He should also maybe process LESS orders as he clearly does not have the bandwidth and level of professionalism to deliver to customer satisfaction.
He then abruptly ended the conversation by saying he’ll call me tomorrow WITH MY BANK ON THREE WAY TO TELL ME THAT I DON’T HAVE MONEY. Now why on earth would I allow that from a laundromat?
I hung up the phone and spoke with Jackie the next day. Come to find out, THEY DON’T ACTUALLY OWN AND OPERATE THEIR APP AND ACTUALLY HAD AN IT ISSUE. I never received an apology but instead a $10 credit- that I’ll never use.
Jackie then told me I could also pay through Zelle. Had Oscar mentioned that the night before, all of this could’ve been mitigated.
Do not use this “business”. Do not give them your money. Please go somewhere else.
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The best laundry pickup service
I’ve been using Mandy’s for a few months and I’ve loved my experience. Being a small business owner myself I know how hard it can be sometimes, but their customer service is top tier! I would highly recommend for anyone who is super busy and can’t find the time to sit and do laundry.
