Took my money
I downloaded the app to “try it” and found that the app wasn’t for me. The same day I downloaded it I cancelled it and deleted it off my phone. BUT- 49.00$ was still deducted from my account. I have requested they return the fee right away. If they do, I’ll change my review. If not, they are a theif and deserve it.
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CCinnDay
Customer Support Lacking
The ads got me to spend 100 bucks on a subscription. First of all, the graphics look nothing like the ad. In fact, they resemble the free Google Maps app. It keeps showing me the error “Please reduce speed, speed limit is 12.” I have reached out to the developer, but I have been ignored. I'm not saying don't invest your 100 bucks; know this issue exists UNRESOLVED.
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LBLRob Brown
Still charging AFTER cancellation
I cancelled this and am still being charged and I can’t get assistance to cancel!!!! I want a refund for these multiple $49.99 charges!!!!!!
MMsChar46
Ripped off.
Fair warning. Paid the money but can’t log in. Tried everything.
RFR I p p e d o f f
I was charged $18.00 instead of the 3 day free trial they offer.
I was genuinely interested in giving MapXplorer a try, so I downloaded the app. During the registration process, I received a notification stating that I would receive a three-day free trial and that my card would not be charged during that period.
However, the app still required me to provide a payment method, so I selected PayPal. To my surprise, I was immediately charged $18.92 through my Apple subscription, using PayPal as the payment method. So much for the promised free trial!
Despite this unexpected charge, I decided to give the app a chance, hoping its features would justify the expense. Unfortunately, my experience was disappointing from the very beginning.
One of the most frustrating issues is the app’s inability to search for businesses or locations by name. Instead, it seems to require an exact street address unless the location already exists in its database.
For example, if you search for “Ross,” expecting to find nearby Ross stores, the app displays streets containing the word “Ross” rather than actual business locations.
In my case, I searched for “Vermeer,” an equipment dealership. Instead of showing nearby Vermeer locations, the app suggested streets named Vermeer in California, even though I live in Kansas and had already enabled location tracking.
Eventually, I entered the dealership’s exact street address. However, instead of displaying the location using MapXplorer’s supposedly enhanced mapping technology, the app simply asked me which navigation service I wanted to use: Apple Maps or Google Maps.
That left me wondering: What exactly is the purpose of paying for MapXplorer if it ultimately redirects users to mapping services that are already available for free?
The app advertises a different mapping experience with improved visual capabilities, yet I couldn’t find any meaningful advantage over the free alternatives.
I downloaded MapXplorer because I was curious about its advertised features and genuinely wanted to explore what made it different. Unfortunately, my experience has been the opposite of what I expected.
Between the unexpected $18.92 charge during a supposedly free trial, the poor business-search functionality, the irrelevant location suggestions, and the reliance on other mapping applications, I see very little reason to continue using this service.
I believe customers deserve transparency regarding subscription charges and a product that delivers the features being advertised.
I would appreciate an explanation of why I was charged during the advertised free-trial period, as well as a refund of the $18.92.
However, the app still required me to provide a payment method, so I selected PayPal. To my surprise, I was immediately charged $18.92 through my Apple subscription, using PayPal as the payment method. So much for the promised free trial!
Despite this unexpected charge, I decided to give the app a chance, hoping its features would justify the expense. Unfortunately, my experience was disappointing from the very beginning.
One of the most frustrating issues is the app’s inability to search for businesses or locations by name. Instead, it seems to require an exact street address unless the location already exists in its database.
For example, if you search for “Ross,” expecting to find nearby Ross stores, the app displays streets containing the word “Ross” rather than actual business locations.
In my case, I searched for “Vermeer,” an equipment dealership. Instead of showing nearby Vermeer locations, the app suggested streets named Vermeer in California, even though I live in Kansas and had already enabled location tracking.
Eventually, I entered the dealership’s exact street address. However, instead of displaying the location using MapXplorer’s supposedly enhanced mapping technology, the app simply asked me which navigation service I wanted to use: Apple Maps or Google Maps.
That left me wondering: What exactly is the purpose of paying for MapXplorer if it ultimately redirects users to mapping services that are already available for free?
The app advertises a different mapping experience with improved visual capabilities, yet I couldn’t find any meaningful advantage over the free alternatives.
I downloaded MapXplorer because I was curious about its advertised features and genuinely wanted to explore what made it different. Unfortunately, my experience has been the opposite of what I expected.
Between the unexpected $18.92 charge during a supposedly free trial, the poor business-search functionality, the irrelevant location suggestions, and the reliance on other mapping applications, I see very little reason to continue using this service.
I believe customers deserve transparency regarding subscription charges and a product that delivers the features being advertised.
I would appreciate an explanation of why I was charged during the advertised free-trial period, as well as a refund of the $18.92.
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GAGonzalo Acevedo
