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Maruti Suzuki Reviews: Is It Legit?

Maruti Suzuki
Maruti Suzuki
Maruti Suzuki India Limited
💼 Business
🌟 Lifestyle

Customer Experience

Positive experience66.7% of reviews
Neutral12.1% of reviews
Negative experience21.2% of reviews

~ Based on 33 written reviews from the US App Store.

Is Maruti Suzuki Safe?

Maruti Suzuki appears safe based on user ratings. AppsHunter Safety Score for Maruti Suzuki is 89/100.

This assessment is based on 4,198 user ratings, with an App Store average of 4.5/5.

Safety Analysis

86.6% of ratings point to a safe experience
2.8% of ratings suggest some concerns
10.7% of ratings point to a risky experience

~ Based on 3,586 App Store ratings for Maruti Suzuki.

Is Maruti Suzuki Legit?

Maruti Suzuki appears to be a legitimate app. AppsHunter Legitimacy Score for Maruti Suzuki is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Good app

The app Interface is nice. But it’s very annoying that I get the scratch card pop up each time when the app is opened and it can’t even be closed in one click. I have to forcefully scratch that card even when I don’t need it. Just disable that pop up and it’ll become a 5 star app. If someone has something in mind then that scratch card pop up for accessories discounts is very annoying.
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MMIHIRMATHS

Response from developer

Please call 1800-102-1800 (Arena) or 1800-102-6392 (Nexa), or email contact@maruti.co.in with your registered mobile number and a brief issue description (attach a screenshot if possible). Our team will review and assist you at the earliest.

Genuine, natural-sounding review for NEXA Sector 58, Vipul Motors,

I had an excellent experience at NEXA, Sector 58, Vipul Motors. The showroom has a premium ambience, the staff is professional, and the overall customer service is outstanding.

A special thanks to Ms. Lakshmi Sharma for her exceptional support, polite behaviour, and professional approach. She explained everything clearly and ensured a smooth and hassle-free experience. Her dedication and customer-first attitude made the entire experience even better.

I truly appreciate the excellent service provided by Lakshmi Sharma and the entire NEXA team. Highly recommended for anyone looking for a premium car-buying experience!

Thank you, Vipul Motors, for the wonderful service. 👏
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STSagar Singh Thalal

Response from developer

Thank you for your kind feedback. We’re glad to hear that you had a positive experience with our customer service. Providing relevant support is our priority, and we look forward to delivering the same experience for you in the future.

Service review!!!

Brijesh Sharma and Rajender Kumar from Sambhav Automobile are very kind and professional people. Both of them listened to my concerns patiently and understood everything very well. My experience with Sambhav Automobile (Loni)was much better compared to the Zhilmil (Dilshad garden ) branch. This was my first experience with them, and it was truly a very good one.
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KKriyansh21

Response from developer

Thank you for your kind feedback. We’re glad to hear that you had a positive experience with our customer service. Providing relevant support is our priority, and we look forward to delivering the same experience for you in the future.

Very disappointed with the service standards

I am very disappointed with the service standards of JJ impax Sahibabad site 4. Last time some of the accessories were missing and this time my car is still not delivered, it is way past the given timeline. No one took any responsibility. Service manager, Service advisor, workshop manager neither of them are picking up calls or responding to my grievances (they have switched off their phones) this is very irresponsible and inconsiderate of the customer’s time.
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SRSachin rider

Response from developer

Hi, please contact your Regional Service Manager or an Authorized Maruti Suzuki Dealer to resolve the issue. You can also call us at 1800-102-1800 for Arena or 1800-102-6392 for Nexa. We will be glad to assist you.

App Not Working On Iphone

I have been using the Maruti Suzuki app on my iPhone, and it was working perfectly fine earlier. However, now I am suddenly getting a “Security Compliance Error” stating that the app only runs on devices that meet essential security policies.

My iPhone is updated and was working perfectly with the app before this issue occurred. I have not made any changes to compromise the device’s security.

Please look into this issue and provide an update or fix as soon as possible. It is very inconvenient when an app that was working normally suddenly stops working.

Device: iPhone
Issue: Security Compliance Error

I hope Maruti Suzuki can resolve this quickly.
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AFAshraf Fronx

Response from developer

We are sorry for the inconvenience caused. Could you please drop us an email at contact@maruti.co.in with your issue? Our team will look into it at the earliest.

Maruti Suzuki App Needs Major Improvements

Very disappointing experience with the Maruti Suzuki app. The app has multiple performance and functionality issues:

* Frequent lagging and slow response.
* Navigation is not functioning properly.
* Sometimes the app does not load any page content at all.
* Getting a “Security Compliance Error”.
* The app automatically exits/closes after showing the error.
* Overall app performance and stability are very poor.
* Also facing the issue shown in the attached screenshot.

These issues were present even before the recent update, so the problem does not appear to be limited to the latest version.

Maruti Suzuki should improve the app’s stability, navigation, loading performance and security compliance. Please fix these issues urgently and provide a reliable user experience.
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VKVinod Kushwaha

Response from developer

We are sorry for the inconvenience caused. Could you please drop us an email at contact@maruti.co.in with your issue? Our team will look into it at the earliest.

Getting security complaince error on latest app version ad well as latest ios version

I am getting Security complaince error on my iphone 15 while opening maruti app. Also my app and phone is updated to latest version still getting this error. Earlier it was running fine. From last 2 weeks this error started coming.
AAkkivats777

Maruti's IT Engineering Team missing

It's hard to understand how the IT engineering team allowed such a critical issue to reach production in an app used by millions of customers. This points to serious gaps in engineering quality, QA, and release validation. Users have been reporting the same problem for over a week, yet there's still no effective hotfix. For a customer-facing app of this scale, this level of response is simply unacceptable. The engineering leadership needs to take accountability and strengthen the release process to prevent issues like this from happening again.
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SKSambath K

Crashes on latest iOS version 26.6

Overall app is good but since the iOS version on my phone updated to 26.6 I see a security related message on launching the app. It says the app only works on a device where the security requirement is met. It only has an option to exit the app on the popup. I can see the app launch in the background though but can't access it due to the popup. Please patch ASAP.
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DdAmoWMan

An Excellent Offering

The features in the app have been well thought through and are extremely useful in my day to day ownership of my car
GMGeorge G Mathew

Response from developer

Thank you for your positive feedback. We’re glad to hear you’re enjoying the app and finding its features helpful. Your appreciation motivates us to keep improving your experience.

Great Experience with Maruti

We had a very good experience with Sales Executive Mr. Suresh Kumar. We sincerely thank him for his soft-spoken, polite, and professional approach. He provided all the necessary details at the right time and guided us throughout the process with great patience and clarity. We are also very satisfied with the car and the overall service provided. Thank you, Suresh Kumar, for making our experience smooth and pleasant.
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AAllwynjeya

Response from developer

Thank you for your kind feedback. We’re glad to hear that you had a positive experience with our customer service. Providing relevant support is our priority, and we look forward to delivering the same experience for you in the future.

So caring and loving

Wonder car Nexa at Bhosari, and really all the Supervisors, Concerned Management, and ground staff… always found very caring, respectful, and always satisfied with my queries, which is why I have bought my last three cars, including Baleno. I never took my vehicle for any small work like nut-bolt fitting.
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SKSuhas karvande

Response from developer

Thank you for your kind feedback. We’re glad to hear that you had a positive experience with our customer service. Providing relevant support is our priority, and we look forward to delivering the same experience for you in the future.

Very disappointing experience with Chandigarh Nexa.

Very disappointing experience with Chandigarh Nexa. My car was serviced on 27th November 2025 and has been driven only around 1100 km since then, yet I was given an estimate of ₹17,000.

No photos, videos, or service updates were shared during servicing, which creates a lack of transparency and trust. Customers should be properly informed about the work being done on their vehicle. Expected much better communication and support from Nexa.
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HH……gh

Response from developer

Hi, please contact your Regional Service Manager or an Authorized Maruti Suzuki Dealer to resolve the issue. You can also call us at 1800-102-1800 for Arena or 1800-102-6392 for Nexa. We will be glad to assist you.

Why need of multiple apps??

The app is ok but why MZ is launching multiple apps. MZ smart play, playx play pro, Suzuki connect & many more. One bundled app shall be enough. One of the app was having facility of document vault. Which was lacking here. This app is not for Searching for vehicles. Improvement is must needed. All the best.
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EEnvrup

Response from developer

Thank you for sharing your experience with us. Your feedback is truly appreciated and helps us enhance every aspect of our products and services. At Maruti, we’re committed to delivering excellence in every drive — and your insights help us stay on that path.

Good application

The Maruti Suzuki service booking app is extremely convenient and user-friendly. Booking a service appointment takes just a few minutes, and the interface is simple to navigate. I really appreciate the ability to select preferred date and time slots without any hassle.

The app also provides service history details, cost estimates, and real-time updates, which makes the entire process transparent. Notifications and reminders are very helpful, ensuring I never miss a scheduled service.

Overall, it saves time, avoids long waiting at service centers, and makes vehicle maintenance stress-free. A must-have app for every Maruti Suzuki owner!
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Kkabeererm

Response from developer

Thank you for your positive feedback. We’re delighted to hear that you find our services effective and easy to use. Your feedback reinforces our commitment to delivering quality and convenience at every step.

Perfect app for all Maruti customer need

This app is perfect with all the features of after sales
I can book service via pick up and drop option
Has many New features like service tracker , purchase extended warranty, during service notification to approve extra cost
It would be better if user can also have option of service payment via app only
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AArchana2508

Response from developer

Thank you for sharing your experience with us. Your feedback is truly appreciated and helps us enhance every aspect of our products and services. At Maruti, we’re committed to delivering excellence in every drive — and your insights help us stay on that path.

Incorrect details auto fetched

I installed the app and entered my mobile No to log in with OTP. App displayed correct details of vehicle but auto fetched owner’s name incorrectly which can not be edited or corrected. It is surprising to see such an App which displays ownership name incorrectly disregarding the correct name as mentioned in the Registration Cert (RC). Called up customer care to resolve the issue but no response inspite of promise to rectify within 48 hrs. Pathetic App which can make anyone as owner
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AAjit1530

Response from developer

We are sorry for the inconvenience caused. Please email us at contact@maruti.co.in with the issue you are facing. Our team will look into it at the earliest.

Greater convenience to book online service

It was so much easy to book service online and track. Excellent features!
SRSrihari Rachapudi

Response from developer

Thank you for your positive feedback. We’re glad to hear you’re enjoying the app and finding its features helpful. Your appreciation motivates us to keep improving your experience.

Nice all in one app

Amazing app with all the things needed in one place. Very handy and useful . Maybe more features added via updates will improve the experience to the next level.
Hhardikdim

Response from developer

Thank you for your positive feedback. We’re glad to hear you’re enjoying the app and finding its features helpful. Your appreciation motivates us to keep improving your experience.

Excellent App by Maruti Suzuki!

The Maruti Suzuki app is very user-friendly and convenient. It provides easy access to vehicle details, service history, and booking options. I really like the service reminders and real-time updates — they make car maintenance so much simpler. Overall, it’s a great companion for Maruti Suzuki owners.
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NKNitin Kharote

Response from developer

Thank you for your positive feedback. We’re glad to hear you’re enjoying the app and finding its features helpful. Your appreciation motivates us to keep improving your experience.