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Pathetic implementation of the app
Not for North Indian food
Lacks Conviction
Your thalis cost around ₹200 per meal, its a premium amount being charged, but the food quantity is not justified.
Pros:
1. Good Food, Flavour and Taste
Cons:
1. Quantity of Sabzee is extremely low (when I had started, the quantity was good for one person) it’s 1/3rd now
2. Limited menu, items are repeated from the same menu in the same week
3. Inconsistent delivery (Timely delivery isn’t their forte)
4. Pathetic support: I have reached out to them on their whatsapp, cellular number multiple times to raise concerns, the maximum they will do for you is respond with ‘Thank you for contacting us, we will look into this’ and then they never will
I used to recommend the service during my first subscription, because I really liked it. But it has been awful lately. Will not be renewing the subscription
Not at all happy with the meal
We took a trial plan to taste various dishes but unfortunately my parents didn’t like any of the food. It doesn’t satisfy the customers need.
Highly disappointed with masala box. Will sure not recommend to anyone . It’s a money waste.
Quality food and nice service
Awesome homemade food!!!
Worst Experience!!!
They’re the worst kind of people in a customer centric service. Please so not fall for their fraudulent service. I had ordered Onam Sadya from them and paid in advance. On the said day after taking details of the delivery, they stopped responding. And to add to they pain they even blocked my number as I was calling continuously. After all the ordeal they call around 5:30pm saying they have arrived with the lunch(Sadya). No apologies, no explanations, no nothing. All they said is if you don’t want you can cancel. Funny thing is there is no option to cancel. Had to accept the food as I was left with no choice.
Food quality is also below average. So its my humble request and warning to all those who would want to try them out. Pls don’t!
Great user experience
Good home made food
Easy and fast
My delicious tiffin from masala box
Expensive and disgusting food
Response from developer
Namaste Dhruv, We are very disappointed to hear of your experience. This does not come anywhere near to our standards of service. We will definitely have a coaching and mentoring sessions with our chefs and share your feedback with them. Please do let us know what we can do for you.
The food is good!
Took a while figuring my way thru the app but the meals were always worth it. Longer term subscription plans seem to make more sense price-wise.
Overall happy with it. 5*
Response from developer
Namaste, Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! The team will be thrilled to hear your feedback
User friendly
Response from developer
Namaste, Thank you so much for taking the time to leave this excellent review. We really appreciate your rating. Please let us know what we can do for you in the future
Astonishing✨
Response from developer
Namaste Soorya! We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing customers like you. We hope to give you a good experience with our service.
Yummy Food at your door step
Response from developer
Namaste Arsh! We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you better in the coming days.
Really recommend
Response from developer
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We will continue to put our efforts in providing you the best meal possible. Cheers!
Had a bad experience when i asked for a refund.
Response from developer
Dear Hitesh, Apologies for the inconvenience caused. However please do not worry if your refund was not yet processed, we will check to see what happened and ensure that refund is processed and inform you the same.
