Devo
The app is so easy to use with very good and informative menu
Adam
Bang on 10 owt 10 chicken hydrobadi for main starter lovely warm fresh carnt fault it
Good app
Very good app. Easy to use.
Ordering
Seems straight forward to place the order
Online ordering
Easy and delivered on time the food is still hot so no warming up highly recommend
Online ordering
Easy and delivered on time the food is still hot so no warming up highly recommend
Online ordering
First time so easy
Always high quality food.
Food fresh hot delivered when requested. Adaptions to dishes are never a problem great service and friendly staff thank you.
Can't complain
I have never had a bad experience. Food is always nice and hot when it arrives, always arrives on time too
Adam
Lovely huge Onion Bhaji and very nice hydrobadi curry
App review
Decent app does all it’s supposed to do.
Poor service
We have used Massala for years but tonight will be the last time.
Last order we had was not 100% correct & took 90 minutes to arrive but tonight we have waited almost 2.5 hours, the original order time was 1hr 2 minutes & after 1hr 40 minutes the app said the delivery was on its way. After a further 30 minutes I rang them, during the conversation I was told ‘should have arrived by now’, ‘it’s in its way’ & ‘it’ll be 15-20 minutes’ when I questioned this I was told roadworks & problems all night. The fact we’re 10 minutes away tells me that they had actually forgotten our order & was cooking it when I raised the issue.
The star in the review is because when it arrived the food was nice, although chips were cold, but as we’d ordered at 18.50 & the food arrived at 21.05 it was poor consolation.
Delivery driver was lovely & apologised, bless her she is new to this role, just a shame the people answering the phone wasn’t as honest.
Last order we had was not 100% correct & took 90 minutes to arrive but tonight we have waited almost 2.5 hours, the original order time was 1hr 2 minutes & after 1hr 40 minutes the app said the delivery was on its way. After a further 30 minutes I rang them, during the conversation I was told ‘should have arrived by now’, ‘it’s in its way’ & ‘it’ll be 15-20 minutes’ when I questioned this I was told roadworks & problems all night. The fact we’re 10 minutes away tells me that they had actually forgotten our order & was cooking it when I raised the issue.
The star in the review is because when it arrived the food was nice, although chips were cold, but as we’d ordered at 18.50 & the food arrived at 21.05 it was poor consolation.
Delivery driver was lovely & apologised, bless her she is new to this role, just a shame the people answering the phone wasn’t as honest.
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