Mass Bay Credit Union User Reviews

Customer Experience

Positive experience64.0% of reviews
Neutral12.0% of reviews
Negative experience24.0% of reviews

~ Based on 25 written reviews from the US App Store.

What users say

Is Mass Bay Credit Union Safe?

Mass Bay Credit Union appears safe based on user ratings. AppsHunter Safety Score for Mass Bay Credit Union is 96/100.

This assessment is based on 1,781 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.2% of ratings point to a safe experience
1.6% of ratings suggest some concerns
3.3% of ratings point to a risky experience

~ Based on 1,781 App Store ratings for Mass Bay Credit Union.

Is Mass Bay Credit Union Legit?

Mass Bay Credit Union appears to be a legitimate app. AppsHunter Legitimacy Score for Mass Bay Credit Union is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Since 1993

Been with the credit union since it was only for MBTA employees 33 yrs ago. They’ve always helped me out with several loans and times when I’ve been scammed. They’re more personal than a bank they take care of their members still now since it’s changed To Mass Bay CU.

Needs more features

Would be nice if you understood everyone don’t have space on device to update it to the latest version, if I did, I would. Now I can’t check my bank account smh.

Love Mass Bay Credit Union

Everything is easy . From bill pay to transferring money

Sugerencia

Sería bueno poder tener la app en español

Best bank ever!

I just love MBCU, the staff very friendly and prompt with helpful tips and remedies for all my banking needs. And for that I’m truly grateful to be a MBCU member!

Dennis Feijoo

Impossibl

Mass bay stinks!

Happy Members

The app make my errands easier. Thank you. Mass Bay Credit Union!

Great response to messages

Very user friendly software, the response time for messaging is very reasonable and they take every matter with the utmost professionalism. Thank you Mass Bay I’ve been a customer for 30 plus years

HELOC account

Unfortunately there is no way to do principal only payments using the app. You have to call and wait on the phone to get connected or to visit a branch office to request payment.

Needs more features

Would be nice if you can lock your card on this app. And it would be nice to be able to update personal information like addresses.

Transfers

I can’t believe how easy it is to use the app, the transfers being so fast and free make my life very convenient; I would recommend this credit union to anyone!!

Mobile deposit

Does not work.

Best bank ever!

I just love MBCU, the staff very friendly and prompt with helpful tips and remedies for all my banking needs. And for that I’m truly grateful to be a MBCU member!

Happy Holidays,

Dennis Feijoo

MBTA CREDIT UNION

I have had the pleasure of being a member for 44years

Impossible

This is my works bank and they could not make it any harder to do anything with.

Ex. Venmo , Zelle, mobile deposit , transfers …etc

All seems impossible without a trip to Boston to visit there branch.

So easy

At my age its hard to do most modern things, like a computer or online banking, but the MBCU makes it easy. Thank you

Remote Deposit

It took more than 5 attempts to get the deposit done

Ok

Works great except you can’t deposit a check. The capture feature to photograph the check does not work.

Account balance

When reviewing transactions it does not provide total account balance like it use to do with every transaction with the previous app. It just displays transactions. Not good. Ruins the whole app in my opinion. Hopefully you folks can add that feature. Then I would give it a 5 star.

So much better

This app is 100x better and more integrated than the previous app. It’s amazing the difference