Friends not receiving verification emails
App for me works fine but for some reason multiple friends of mine have tried to sign up but none of them are receiving the verification emails to login properly meaning we can’t shares anything with each other. Developers please sort it out.
I wish my club used another app
I am now in a login loop after the new update
App Broken
App worked for first few weeks. All of a sudden, I’m stuck in a sign in loop where I can’t actually get in. It won’t let me reach the log in web page. Have tried uninstalling/reinstalling and updating my iOS. Still broken. Can’t book anything through it.
No major update despite all the fees that you have to pay
I’ve been using this app for the past two years atleast twice (if not 3 times) to book courts. I am curious where all this funds go given that nothing has changed, as tons of features are missing or partially implemented. Just cashing in I guess right?😂
Open match feature + ranking system
Please add an open match feature whereby I can book a court and others viewing the booking can also opt to join. Ranking system so u know the rank of other players, so you can accept them to join or not. Playtomic and Padelmates do this well.
Rubbish
Took a payment off my card then It wasn’t showing as paid in the app. First time using this. Pathetic
Don’t waste your time
I didn’t allow them to track my location because they don’t need that information. So they disable half the options in the settings. Utter garbage.
functional
It just feels like this app does the bare minimum. it works and does its job the end.
Charges you even if you cancel
Fairly easy to use but reluctant to book games because if you cancel it charges you. So have to be sure before you book annoyingly. Can’t book very far in advance either. Can’t see who is with you
Glitchy
The app does struggle with high demand. And I don’t like the Identity Politics of Pride or whatever the Day / Month happens to be spreading all over the App. Let’s just play sport and pay for it..!
Pretty poor for a busy app
Not very intuitive and lots of bugs. Dates duplicate on booking page. App needs to be restarted and then booking spot has gone 😞
Improvements still needed
Big problem is that when you invite someone to a game but they decline because they can’t make it, there is no record of this, so you have to guess who you’ve invited before. This is a major pain.
Also you can’t direct message Friends, so it’s a rather useless feature.
Also you can’t direct message Friends, so it’s a rather useless feature.
Not great
This app must be more like Playtomic app. I am unable to share matches to the public. And the cancellation policy is poor. Playtomic app cancellation is up to a few hours if others don’t join and you get your money back. If you cancel through Matchi it is £1 every time.
Nearly good
We play Padel as a group once a week and book more than one court to play on. The app won’t let us book a court and then join another on the same day. We are having to BACS payments to each other every week. Very annoying
Not great
Let’s start with the positive; it’s an easy app to use.
Unfortunately there are too many negatives. If you book 14 days ahead (as we do to get availability), Matchi debit the full non member court rate from the account of the court booker. You then do not get the refund (less your part), until 15 days later. It is a lot of money as we book for two hours! It is a terrible system. I always check my account for refunds and unfortunately have found the following errors so far:
One booking I was debited twice- this has now been refunded.
One booking was cancelled a week before but I have never received the refund - £50! I am still waiting for the refund (so far one month later)
One debit from my account from December, I have no record of and no receipt. I have so far had no explanation.
I also had another booking (November) where there was a glitch and one of the four couldn’t book on (because it still showed the person that had cancelled). I ended up being £3 down from that. I emailed Matchi but never had a response so I gave up on that one!
If I hadn’t checked my account/ bookings, I would be £70 out of pocket.
The response to emails is very poor.
Unfortunately there are too many negatives. If you book 14 days ahead (as we do to get availability), Matchi debit the full non member court rate from the account of the court booker. You then do not get the refund (less your part), until 15 days later. It is a lot of money as we book for two hours! It is a terrible system. I always check my account for refunds and unfortunately have found the following errors so far:
One booking I was debited twice- this has now been refunded.
One booking was cancelled a week before but I have never received the refund - £50! I am still waiting for the refund (so far one month later)
One debit from my account from December, I have no record of and no receipt. I have so far had no explanation.
I also had another booking (November) where there was a glitch and one of the four couldn’t book on (because it still showed the person that had cancelled). I ended up being £3 down from that. I emailed Matchi but never had a response so I gave up on that one!
If I hadn’t checked my account/ bookings, I would be £70 out of pocket.
The response to emails is very poor.
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Keeps logging me out.
The app is okay, but however, it keeps logging me out regularly, which is really annoying. Apart from that, it's a standard app that lets you book Padel courts, so three stars is fair.
Some pretty annoying bugs
On the whole it’s alright but recent bugs have made it frustrating to use.
When sharing a match in a public WhatsApp group, it’s possible for players who want to join the match to see there are slots open but unable to join. From the slot owners view point, there will be players in the “invited players” section and there are still open slots on the booking.
In reality what’s happened is a player has joined the booking, taken the slot, but not yet paid. This is confusing for players wanting to join the slot and the slot owner as no one can do anything about it apart from the player who has joined but not paid. If you don’t know the player and can’t find them in the WhatsApp group, you’re powerless to communicate with the player to ask them to pay or leave the match.
I feel this issue relates to changes made around Autumn 2024 when the public matches mode was introduced as this is when the bug started to appear
If MATCHi could fix this issue it would be a 5 star app but this proves to be a consistent issue with the platform.
- Give slot owners better visibility and power on a match.
- Stop the “joined but not paid” players taking the slot and preventing other players and owners from being able to do anything about it
When sharing a match in a public WhatsApp group, it’s possible for players who want to join the match to see there are slots open but unable to join. From the slot owners view point, there will be players in the “invited players” section and there are still open slots on the booking.
In reality what’s happened is a player has joined the booking, taken the slot, but not yet paid. This is confusing for players wanting to join the slot and the slot owner as no one can do anything about it apart from the player who has joined but not paid. If you don’t know the player and can’t find them in the WhatsApp group, you’re powerless to communicate with the player to ask them to pay or leave the match.
I feel this issue relates to changes made around Autumn 2024 when the public matches mode was introduced as this is when the bug started to appear
If MATCHi could fix this issue it would be a 5 star app but this proves to be a consistent issue with the platform.
- Give slot owners better visibility and power on a match.
- Stop the “joined but not paid” players taking the slot and preventing other players and owners from being able to do anything about it
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Response from developer
Thank you for your detailed feedback. I want to clarify how the booking system works, as there might be some confusion about what you're experiencing. Players invited via a link, like in a WhatsApp group, can't join the booking without paying to confirm their spot. The only time someone can take up a spot without paying is when you invite them via the friends list. You can always remove these players if they haven't paid yet. If you're still experiencing issues where players can't join open slots, please let us know by providing specific examples with booking details so we can investigate further. For any other technical issues, our support team is here to help - feel free to reach out with screenshots or specific booking references.
Ranking System would elevate it a lot
Booking etc is easy but the missing ranking system that Playtomic or any other random game uses would make it a lot better.
Horrible App
Matchi is simply the very worst application I have ever used. As I want to play Padel I use it but it’s so user-unfriendly, and not intuitive. Just horrible!
Great booking system
Plenty of features. App is getting better every time!
