Cannot see all colour options
An improvement would be that you can see pictures of all the colour options when shopping. You can only see what some colours look like once you get to the cart.
Received Damaged Product
Recently placed an ordered and received a damaged product. Customer service is extremely difficult to get a hold of and will not return my messages.
Très déçue
J’ai voulu retourné des lunettes qu’ils m’avaient envoyé parce qu’il pensaient que je voulais échanger la paires de lunette précédente que j’avais commandé alors que je voulais me les faire rembourser et parce que leur délais de réponse aux courriels est trop longue je n’ai pas pu les retourner parce que le 30 jours était dépassé.
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I have been buying their stuff for years but
Their return policy on the app is abysmal...
I bought a 200$ vegan leather jacket from the app without seeing it was final sale (it was written in small letters at the bottom, very easy to miss). Sizing isn't clear. I now have a slight too big jacket, and it is also the thinnest leather jacket I've ever seen. Not happy.
I've owned 3 bags from them and while they look great, they lose their shape and the fake leather flakes after a while. The zippers discolour and start smelling. I really want to keep encouraging a local, vegan company, but I'm wondering if it's worth it at this stage.
I bought a 200$ vegan leather jacket from the app without seeing it was final sale (it was written in small letters at the bottom, very easy to miss). Sizing isn't clear. I now have a slight too big jacket, and it is also the thinnest leather jacket I've ever seen. Not happy.
I've owned 3 bags from them and while they look great, they lose their shape and the fake leather flakes after a while. The zippers discolour and start smelling. I really want to keep encouraging a local, vegan company, but I'm wondering if it's worth it at this stage.
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Needs improvement
Good but where’s the size guide for shoes and clothes
