rubbish
Complicated and easier to turn off stuff one by one
Cync/Matter issues
Response from developer
Hi there — we’re really sorry you’ve had such a frustrating experience getting your LED strip connected. Please try updating to the latest version of the app, then rebooting your iPhone and attempting setup again (this can resolve intermittent connectivity issues with Matter devices). If you’re using a Cync device, please also confirm you’re using the correct connection method for your model (Matter devices can pair via Wi-Fi or Thread), and make sure your phone is on the same 2.4 GHz Wi-Fi network during setup. If it still won’t connect, power-cycle the strip (unplug for ~30 seconds), then retry pairing. If you can share your iPhone model/iOS version and router details (open Matter Utilities app -> Support -> Report Bugs), we’ll be happy to help troubleshoot further.
This app is very helpful
Review
So far so good
不好
En français mercis
Not able to connect
Response from developer
Hi, It seems you mistake reviewing our application, because we don't have any subscription plan now, our application is totally free.
Opens & Insta crashes
Response from developer
Hi guy! We're really sorry about the crash you experienced in the previous version. We've identified and fixed the issue in the latest update. Please update the app to the newest version, and it should work smoothly again. Thanks so much for your feedback and support!
Doesn't connect!!!!
Response from developer
We apologize for your bad experience. Our app is aimed at IoT developers, it is not suitable for the majority of regular users. As for the Wi-Fi connection issue, you must ensure that your device is "Matter over Wi-Fi" and that your phone is connecting to 2.4 GHz Wi-Fi. You may be using the wrong Wi-Fi band or you are using a Matter over Thread device. If it is a "Matter over Thread" device, you will need a Border Thread Router like an Apple TV 4K, HomePod, HomePod Mini,... to connect with the device
Good App
Useful Application
Good app!!!
App now Fixed!
Response from developer
Thank you for your feedback and sorry for the inconvenience! We’ve recently released a new update that addresses the issue with connecting the device. Please try to update the app and let us know the result. We hope this resolves the problem, but if it doesn’t, feel free to contact our support team—we’re here to help! We are thankful for your patience and hope you enjoy the improved experience!
App won’t connect
Response from developer
Thank you so much for sharing your experience with us. We're truly sorry for your frustration with connecting the Matter. We’ve recently released an update addressing connection issues, and we'd love for you to try it. Please update the app, and if you continue to have trouble, don’t hesitate to contact our support team—we’re here to help! We also want to know the details error you got when connecting with the device, maybe an error because of an incorrect Wi-Fi type (must 2.4GHz) or the device requires a Hub(AppleTV, Apple HomePod,...) or use Thread Network. Your feedback is incredibly valuable to us, and we greatly appreciate your patience!
Straight up non-functional
Doesn’t work
Response from developer
Thank you for your feedback and sorry for the inconvenience! We’ve recently released a new update that addresses the issue with connecting the device. Please try to update the app and let us know the result. We hope this resolves the problem, but if it doesn’t, feel free to contact our support team—we’re here to help! We are thankful for your patience and hope you enjoy the improved experience!
Don’t bother
Response from developer
First of all, let me apologize for your bad experience. Our app is in development so it still has a lot of missing and some bugs. This public version is a Minimum viable product. So can you tell me more about your problem so we can do better in the next version? (ex: can't connect device, missing the logs, hard to use,...). Thank you so much! **New Update** : Thank you for taking the time to share your feedback. We’ve recently made some improvements and added new features to enhance its functionality. If you give it another try, we’d love to hear your thoughts on the update! Your feedback helps us continue to improve, and we really appreciate your input.
