Not good!
The original app was much better! Basically all I can do here is view transactions, make payments, notifications when used. It does not have a General Settings option! So how do I know what version I have? How can I choose Automatic Updates?
This is pretty useless! It’s much easier to use my Max Credit Union app and I can see and do all I need.
This is pretty useless! It’s much easier to use my Max Credit Union app and I can see and do all I need.
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Terrible
Does not work as advertised. Cannot unlock card through the app as promised. Instead, I have to sit through a 30-45 minute phone call answering the same questions over and over just to get it unlocked. Absolutely disappointing for such a large banking firm to be lacking so heavily in quality-of-life features.
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Buggy
App is currently experiencing technical difficulties. I am currently unable to log into my account to unlock my card, keep receiving an error message.
The least reliable
I’m considering switch banks at this point. The app is unreliable, and most of the time just unusable. Support is never helpful, they’ve never been able to tell me anything other than “just wait and try later”. Little concern for how it affects their clients. If I could give it 0 stars I would.
It’s always down
I don’t like this app. It stays down more than it works. There is always a issue with it!
Horrible and buggy
I’ve been stuck at a gas station trying to log in for thirty minutes to unlock my card to get gas. Half the time the app bugs out and closes or just plain doesn’t work. As I said I’ve been trying to unlock my card for thirty minutes because the app won’t even log in keeps saying there’s an issue on their end and when you call you can’t even speak to anyone it just hangs up on you. Do not use this app there are way better alternatives out there. Deleting it now hopefully I can use my card today.
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DO NOT DOWNLOAD THIS APP!
Unless you want to get me embarrassed while trying to pay and your card getting declined because the app won’t immediately unlock it, I highly suggest you do not use this app.
Also, when you try to remove your card from the app, IT WONT! When you call, they say they can’t do it on their end, forcing you to be stuck with inconsistent access to your money because of their glitching app.
When I unlock my card, I have to open and close the app at least three times before it stays unlocked. even then I have to wait several minutes before I can complete a transaction. I LOATHE THIS APP!
Also, when you try to remove your card from the app, IT WONT! When you call, they say they can’t do it on their end, forcing you to be stuck with inconsistent access to your money because of their glitching app.
When I unlock my card, I have to open and close the app at least three times before it stays unlocked. even then I have to wait several minutes before I can complete a transaction. I LOATHE THIS APP!
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RANDOMLY LOCKS MY CARD
This app is terrible. I constantly have issues with it locking my card. Even when I go in to unlock it, moments later my transactions are denied because the card locked again. This is especially upsetting when in the checkout line at the store or trying to pay for gas😡.
To make matters worse, I constantly get the error message, "It looks like there is an issue on our end. It's not your fault. Please try again in a little while" when trying to login into the app.
I called customer service today to remove my card from the app and the rep was extremely rude. Once she stopped entering my names incorrectly and accessed my account, she guided me through a failed attempt to remove my card from the app. Instead of removing my card, the app kept opening my transactions list. This has been a nightmare!
To make matters worse, I constantly get the error message, "It looks like there is an issue on our end. It's not your fault. Please try again in a little while" when trying to login into the app.
I called customer service today to remove my card from the app and the rep was extremely rude. Once she stopped entering my names incorrectly and accessed my account, she guided me through a failed attempt to remove my card from the app. Instead of removing my card, the app kept opening my transactions list. This has been a nightmare!
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Ugh
App is really buggy. Its not accurate when locking/unlocking card & I have not been able to access the app to unlock my card in the last 24hours
definitely needs improvement
i saw another review stating the need for push notifications along with it being in the original MAX app. i second that.
i left my long time credit union for max as this was a local credit union as opposed to my last one from my home state. maxs technology is lacking. soon after opening the max account i spoke to someone about a few things:
what is with everything being a separate app? my last bank had 1 single app. you could apply for loans/cards, check bank amounts, transactions, etc. they also had push notifications from that 1 app. not only transactions, also when direct deposits hit.
please downsize to everything operating out of your main app. having 15 apps for my bank is annoying.
add push notifications
add notifications for when direct deposits hit. it’s really inconvenient to have to log in to see if my deposits hit.
i left my long time credit union for max as this was a local credit union as opposed to my last one from my home state. maxs technology is lacking. soon after opening the max account i spoke to someone about a few things:
what is with everything being a separate app? my last bank had 1 single app. you could apply for loans/cards, check bank amounts, transactions, etc. they also had push notifications from that 1 app. not only transactions, also when direct deposits hit.
please downsize to everything operating out of your main app. having 15 apps for my bank is annoying.
add push notifications
add notifications for when direct deposits hit. it’s really inconvenient to have to log in to see if my deposits hit.
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Notification
Could atleast let you know when you spend money from you max card advance with your app I very like it but CardCommand was better
Not as good as the CardCommand app
I’m not seeing as this being an improvement over the original CardCommand app. For starters, when I opened the original app, it automatically opened using my faceID. This app requires me to select the option every time I open it. Then there’s the fact that it takes awhile to load each screen, as opposed to near-immediate response from CardCommand. And then there are the notifications. I hate text message notifications. There’s no option for push notifications, like CardCommand. The “Notification Settings” screen has very minimal settings, and aren’t really very diverse.
All in all, this is not a better option. I hope you are still in the process of upgrading this app to make it at least as good as the CardCommand app, or you are continuing to support the CardCommand app. I’m glad I did not delete it like it was advised to. Until this app is on the same level as the original, I can’t see using it over the original.
I am less than pleased.
All in all, this is not a better option. I hope you are still in the process of upgrading this app to make it at least as good as the CardCommand app, or you are continuing to support the CardCommand app. I’m glad I did not delete it like it was advised to. Until this app is on the same level as the original, I can’t see using it over the original.
I am less than pleased.
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Response from developer
Thank you for your comments. A new app update will be available soon that resolves the face ID issue, as well as the slow responsiveness. In addition, we are exploring push notification capabilities. There were no changes to Notification Settings. Feel free to call us for assistance with these settings.
Not Completely Functional Yet
Just got the new app (launched today).
Installed fine.
Registered my card with no problems.
I attempted to add (joint acct) my wife's card.
Got a pop up error msg telling me the data could not be confirmed at this time.
I was instructed to call for assistance and it posted the number to call.
I called.
I went through 7 minutes of frustration just trying to communicate with the rep, who spoke VERY broken english.
End result---He couldn't help me and gave me the number of someone who could.
No thanks.
I don't trust my luck.
Installed fine.
Registered my card with no problems.
I attempted to add (joint acct) my wife's card.
Got a pop up error msg telling me the data could not be confirmed at this time.
I was instructed to call for assistance and it posted the number to call.
I called.
I went through 7 minutes of frustration just trying to communicate with the rep, who spoke VERY broken english.
End result---He couldn't help me and gave me the number of someone who could.
No thanks.
I don't trust my luck.
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Response from developer
We appreciate your feedback. If you are still not able to add a card, please contact our Service Center at 800-776-6776 for additional assistance.
Could be better
I like the ease of the app but I don’t like that it only send text message notifications. It should be able to send push notification instead so we don’t have to delete messages all the time. Would be even better if it was all interpreted in the original max app like other banks do. Please make these changes.
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Response from developer
We appreciate your feedback. Thank you for your patience as we explore push notification capabilities.
