Cleaner
Response from developer
Thank you for your feedback. We’re ready to help. Please describe the issue in detail and contact us through Feedback in the app so we can better understand the situation and assist you. We value our users and work to provide a better experience.
Money deducted for no reason
Response from developer
We understand your concern about being charged after canceling the trial. For Max Cleaner (iPhone), payments and refunds are handled by the App Store, and Apple determines refund eligibility. Please request a refund at https://support.apple.com/en-us/118223 or contact maxcleaner_ios@support.enerkit.life.
It’s a scam
Response from developer
<better> Thank you for your feedback. For refund requests, please visit Apple’s official support page: https://support.apple.com/en-us/118223. If you have other questions, feel free to reach out to us here.
Waste
Response from developer
Thank you for sharing your feedback, AnamikaJha. We value your input and are always working to improve the app experience. Please share more details about your concerns so we can better assist you and enhance our services for all users.
Pathetic app
Response from developer
Thank you for sharing your feedback. We value your input and are always working to enhance our app. Your comments help us improve the user experience. If you have more details or suggestions, feel free to share them here.
Useless
Response from developer
Thank you for your feedback, WRHECK. We appreciate your input and are always working to improve your experience. If you have specific suggestions or needs, please let us know so we can enhance your experience with our app.
Does not work
Response from developer
Hey! We're sorry to hear about your experience — that definitely shouldn't be happening. We take technical issues seriously, and we'd love the opportunity to investigate and resolve this for you. Could you please reach out to us through the in-app feedback form? That will allow our team to look into your specific case and help get things sorted. Thank you for bringing this to our attention, and we hope to have the chance to make things right.
full photo access required
Response from developer
Thank you for your rating and for sharing your feedback. We appreciate your support. Access to your device's photo library is necessary to provide the core services of Max Cleaner. This allows the app to help you manage and organize your photos effectively. If you encounter any issues or have questions about how your data is handled, please don't hesitate to reach out to us through the in-app feedback form. We're here to help. Thank you for using Max Cleaner!
Pay to win 🥀
Response from developer
Thank you for your rating and for sharing your honest feedback with us. We truly appreciate it. We understand your frustration regarding the in-app purchase requirement. We want to clarify that while the app offers some basic features for free, the in-app purchase helps us keep the app running and allows us to continue providing a high-quality service. With a paid plan, users gain access to a wider variety of features and more comprehensive cleaning options. We also want to assure you that users are always free to manage their storage manually if they prefer not to make a purchase. If you have any questions or need further assistance, please don’t hesitate to reach out to us through the in-app feedback form. We're always happy to help. Thank you for your support and understanding.
