MaxBeauty User Reviews

MaxBeauty: Daily Self-Care
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💪 Health & Fitness

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Visible difference in just a week 😍

I started this as a way to try and ease my jaw tension and help my jaw/ neck pain. It is helping my tension but I’ve also noticed a big difference in my face shape and puffiness in my face. I look forward to it each morning and plan to continue 🙌
Mel 7 12Mel 7 12

Subscription details vague

I'm loving the app and the courses and content! But there's nowhere on the app that I can see my subscription and the other options. The info is somewhat vague!
$49.99USD per month?? Or year?? I don't remember what I chose when I started the free trial and there is nowhere that lists the subscription options.
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umikatumikat

Love this program

I like it because it makes me feel like I’m doing this with someone else, even though it’s actually just happening in my head. I don’t feel alone on my journey of self-improvement, and it feels like I’m being guided. I’ve tried working out with YouTube videos before, but because I was picking different approaches from different influencers, I lacked consistency and a clearly organized program. I’ve only been doing this for a week and haven’t seen significant results in terms of my appearance yet, but I can definitely say that I feel better and I have fun doing these short routines. Thank you, MaxBeauty.
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Anastasiia GartAnastasiia Gart

Suspect scam

Highly suspicious behavior-after a month my account disappeared, they couldn’t find it with just my email address, they asked for my full cc number and then my Apple Pay device account number (after not accepting just the last four digits) which apparently is a social engineering tactic . Scammer alert, be careful . It’s sad bc I enjoyed the app
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P26KP26K

Response from developer

Hi, We're sorry to hear that this situation caused concern. We'd like to clarify that our team never asks customers to provide their full credit card number, CVV code, passwords, or any other sensitive payment information. When we're unable to locate an account using an email address, we may ask for non-sensitive transaction identifiers, such as the card's BIN (first 6 digits) and last 4 digits, to help match a purchase to an account. In cases where Apple Pay was used, the card details stored in our system are often masked by Apple and may not match the physical card. This is why additional transaction identifiers may sometimes be needed to locate an account accurately. If you'd like us to review your case, please contact us at williamson@themaxbeauty.com. The MaxBeauty Team

Scam

Their marketing is for a somatic fascia program, this is a face massage beauty app. Total scam. The app seems fine if this is what you are actually buying, but the marketing misalignment is terrible
JenK47JenK47

Response from developer

Hello, Thank you for sharing your feedback. We’re sorry to hear that the product felt different from what you expected. Our fascia release programs focus specifically on the facial fascia system and combine facial massage, face yoga, and other techniques designed to support facial tension release, relaxation, and appearance-related concerns. We understand, however, that the connection between fascia release and beauty-focused practices may not have been communicated clearly enough. Feedback like yours is incredibly valuable, and we're continuously working to improve how we present our programs so users know exactly what to expect before getting started. If you'd be willing to share more about what you expected to see in the program, we'd love to hear from you at williamson@themaxbeauty.com. The MaxBeauty Team

Relief for face

5
HFF help faceHFF help face

Unexpected renewal $89

The app is fine but it’s way overpriced and auto renewed for $89. Going back and forth with support and they are not working with me at all on refunding the $89 renewal fee that I never knew I had approved. Sneaky renewal practice and taking advantage of people.
ilisten3535ilisten3535

Response from developer

Hi, We’re sorry to hear that the renewal felt unexpected and understand how frustrating this situation must feel. MaxBeauty is a subscription-based service, and all renewal details are shown before purchase. At the same time, we understand that billing terms can sometimes feel unclear, and we’re continuously working on making the experience more transparent and easier to understand. We’d really like the opportunity to take another look at your case and review your concerns more carefully. Please contact us directly at williamson@themaxbeauty.com, and we’ll personally look into this for you. The MaxBeauty Team

Advertising Better than What You Get

The little sessions are mediocre and so not worth the price.
K$&757K$&757

Response from developer

Hi, We’re sorry to hear that the sessions didn’t meet your expectations. Our programs are designed around shorter daily routines to help users stay consistent and avoid overdoing facial exercises. At the same time, we understand that some users may prefer longer or more intensive sessions. If you have ideas about what would make the experience a better fit for you, we’d truly love to hear them. Please feel free to contact us at williamson@themaxbeauty.com — your feedback is incredibly important to us and genuinely helps us improve the product. Thank you for giving MaxBeauty a try 💜 The MaxBeauty Team

SCAM ALERT

This app is impossible to cancel. There is no option within the app. They unknowingly start to charge a membership fee that is substantially higher than the one you buy. The charges come from outside of Apple which is scary how they can get your cc info outside of Apple. You Have to dispute with cc company. Also please report them to Apple so they get taken down asap. I did but it’s going to take more than one report.
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Ratch49Ratch49

Response from developer

Hi, We’re sorry to hear about your experience and understand how concerning unexpected charges can feel. MaxBeauty subscriptions purchased through our website are processed outside of Apple, which is why they would not appear in Apple subscription settings. All subscription details, including renewal pricing, are shown before purchase, and we’re continuously working on making this experience even clearer and easier to manage. We’d really appreciate the opportunity to take a closer and more personal look at your case. Please contact us directly at williamson@themaxbeauty.com, and we’ll make sure your situation is carefully reviewed and addressed. The MaxBeauty Team

Fraud

I signed up for a basic $30 subscription, and two months later they charged me $123 even though I never signed up for it! I don't even have an active subscription on my Apple account. They're not reliable or correct. It’s fraud!
Lilyho18Lilyho18

Relaxed face

I never realized how tightness in my chin was impacting into headaches
cndn ladycndn lady

Unclear fees

I thought I paid $35 for the app. Next thing I know $90 is taken out. I hate when apps make their subscription renewal unclear. It feels manipulative. I do like the content though it is a little unorganized.
Caitlan ECaitlan E

Response from developer

Hi, We’re sorry the renewal felt unclear and understand how frustrating this can be. MaxBeauty is a subscription service, and all pricing and renewal details are shown before purchase. We’re also continuously working on making this information as clear and easy to understand as possible. We really appreciate your feedback about the content organization. We’re always looking for ways to improve the experience, so if you’re open to sharing more details about what felt confusing or difficult to navigate, we’d love to hear from you at williamson@themaxbeauty.com. The MaxBeauty Team

No.

I paid $35 for a class, never received the app, or a link to the app, or even a mention of the app, just the class. Then 3 months later I’m charged over $90 for what I don’t know. I found this app when I did a search. Poor marketing at best. Scammy practices. No thanks. I’m not even taking the time to cancel, I blocked the charges I never authorized. Be well!
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Alaska Snow DancerAlaska Snow Dancer

Response from developer

Hi, We’re sorry to hear about your experience and understand how frustrating this situation must feel. After purchase, access details and the app link are automatically sent to the email provided at checkout. In some cases, this message can land in spam, promotions, or other folders depending on email settings, or it may be affected by a small typo in the email address entered during checkout. We’d really like to look into what happened in your case and help resolve it properly. Please contact us at support@themaxbeauty.com, and we’ll make sure everything is checked and clarified for you. The MaxBeauty Team

Be careful of what you purchase

Update- Customer Service was kind and quickly gave me a refund and cancelled my subscription right away.

I bought a $35 course on face yoga from this app and a few months later I get a charge for $90!! It says they will charge me every 12 weeks!! This is crazy. I didn’t sign up for a subscription of any kind. Do not give them your credit card information!!
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C B JamesC B James

Response from developer

Hi, Thank you for updating your review. We’re really glad our support team was able to help quickly and resolve the situation for you. We understand how frustrating unexpected renewal charges can feel, and we’re continuously working on making the subscription experience and communication around renewals as clear and transparent as possible. We truly appreciate your feedback and are happy we could help. The MaxBeauty Team

Great app

I love this app.
Good in HoodGood in Hood

Fun and helpful

I’m loving these exercises and I can see and feel a difference!
AllyKaufmannAllyKaufmann

Not good

I had a subscription and cancelled it on March 23. On March 27 I purchased a 7 day program for 9.99. They took it upon themselves to renew my subscription and charge my account 39.99 on top of the 9.99 I paid for the 7 day program. They did this without my authorization. I have requested a refund and complete cancellation of my account. They refuse to give me a refund. Reason because my subscription was active. Yes, because they renewed it. I did not! I didn’t want a subscription again this is why I cancelled it on March 23! I am beyond disgusted with this app and company.
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TLCWV#1TLCWV#1

Subscription

I need help canceling subscription so I can come back later
Jujuclub@84Jujuclub@84

Response from developer

Hello, To cancel your subscription, please contact us at support@themaxbeauty.com or via live chat on our website - themaxbeauty.com, and we’ll take care of it for you quickly. The MaxBeauty Team

SCAM!!!!!

I paid for a $10 course. It was great. A few days later I got charged $50 for a subscription that I absolutely did NOT sign up for. I didn’t even do a “7 day trial.” I just signed up for this face yoga course, or so I thought. I emailed and requested that my subscription be cancelled and my money be refunded. They refused. $50!!!!!! They did all of this under the guise of a “course” they were selling which was actually a signup to their very expensive monthly subscription that apparently you cannot get out of. Shame on this company and their deceitful tactics. I am HUGELY disappointed. Will obviously never again purchase or recommend anything from this company.
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Sly Fox 88Sly Fox 88

Response from developer

Hello, We’re really sorry to hear how upsetting this situation felt. MaxBeauty works as a subscription service, and all details about pricing, and renewal terms are shown on the payment screen before confirming a purchase. We always aim to make this as clear as possible. Subscriptions can be canceled at any time by contacting our support team via email, live chat, or phone, and we’re always here to help with any questions or concerns. We’d really like to take another look at your case and see how we can help. Please reach out to us at support@themaxbeauty.com, and we’ll do our best to find a solution for you. The MaxBeauty Team

Honest review after of the week of usage

Too much to read and then just 3 minutes video, it’s nothing for the face yoga. I wish all we have to read someone would just tell us in video, who has time sit and read in bathroom while you are doing your facial routine?
Ol8710Ol8710

Response from developer

Hi, Thank you for sharing this — we completely understand your point. Right now, some parts of the program include more written guidance, but we’re working on adding more video content to make the experience smoother and more practical. We really appreciate your feedback — it helps us improve 💜 The MaxBeauty Team

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