I Trust this bank
No, two banks are created equal. Montecito Bank has always been a place where I feel comfortable and safe they make it about its customers. The tellers are terrific. The managers are so amazing and take care of all my needs great customer service and the products they offer are perfect for any business.
Whether it’s a personal or business account, this is a wonderful Bank.
Whether it’s a personal or business account, this is a wonderful Bank.
Show more
42 years
The first time I became a customer of Montecito Bank and Trust was in 1983 for a car loan. So was the beginning of our relationship and continues today with my utmost appreciation for excellent service and communication.
MB & T
Always great personal service
Really poor.
Frequent crashes with no customer support available. Balance does not update over the weekend.
Good bank app
This app is very easy to navigate. I am able to take care of most of my banking needs on this app.
Mobile Deposit
I am always having a hard time depositing my checks. Have to try more than three times if not more and I follow the instructions.
Worst App
It is confusing. Each time I visit the format has changed. The screen doesn’t enlarge and it is difficult to read statements. i am ready to change banks.
Very pleased
Very pleased with the ease of working with Montecito Bank. I use the mobile app primarily and don’t go to the branch often but when my wife and I do go in Maria Torres-Brown is always friendly and helpful. Still a true community bank.
Misleading, non functional and no customer service.
App doesn’t update balance over weekends. Purchases frequently do not draw funds from account for 3-5 days. No customer service after hours or on weekends. Only the core group of local decades long customers keep this bank afloat. Or it needs to be audited.
Be very careful with this app.
Balances do not update or offer customer service over weekends or holidays. Some refunds into account take an hour, some take 10 days. Zero consistency.
Balance doesn’t update consistently.
This app takes multiple days to update your balance. It does not update at all over weekends, including ATM withdrawals. Some online purchases get pulled from your account right away, some take a business week. There seems to be no way to tell which will be which. It’s very misleading and frustrating.
Show more
Banking in the 1950s.
Would not recommend. The physical bank is mediocre/atms are terrible. The app is awful. Does not update balance over weekends. The bank constantly lets online services double charge and then takes 10 days to reimburse. I’ve had to get 3 new ATM cards in 2023 simply due to ATM physical malfunctions. The atm did not electronically add funds after a deposit. The atm broke down during a withdrawal and had no electronic record of it. Again with another deposit.
Show more
The app is poorly designed & hard to use.
I’ve spent the last 2 hours trying to figure out how to transfer money from my MB&T account to my friend’s. It’s impossible. MB&T instructions don’t help because the icons they say are there are not.
Easy to Use App
This app is good with managing my accounts and to transfer funds between them. The app frequently sends authorization codes to ensure it is me using the app. I also like the email feature for it stores communication I can reference.
Easy to use.
User Friendly!
Horrible phone service
Long long delays. Tells you to press ‘0’ to leave your number for a call back. Great idea, but it fails to do anything when you it ‘0’.
First time using the MBT App!
It felt and worked just like on my PC to “Transfer” funds from one account to another! Saved me tons of time, expense & grief! TY -Michael
Thanks
Hi, your mobile banking is improving but is still not as good as good as Wells Fargo. That being said I would much rather bank with Montecito Bank than Wells Fargo. The mobile deposit camera is sluggish at times, often taking me 4 or 5 attempts at snapping the photo before it actually takes the photo, and I wish I had some deposit number or verification that I could write on the check or take a photo of that verifies that particular check deposit, not just that I made a deposit. All in all, I’m learning how to negotiate the App and it has been working fine (deposits going in, bill pay working great, etc) It’s just a bit awkward to use. I’ve been very pleased with Montecito Bank and Trust in general however. I appreciate the helpful tellers and bankers, and I feel good banking with a privately owned company. Thanks for listening, Dr. Amy Parker
New review: The App is becoming much better. The camera is no longer slow when depositing checks, which was my primary complaint. All-in-all I’m very pleased using the App at this point. Thank you.
New review: The App is becoming much better. The camera is no longer slow when depositing checks, which was my primary complaint. All-in-all I’m very pleased using the App at this point. Thank you.
Show more
Best online banking app!
Easy! This interface is far better than two other bank apps I use.
Line of credit
Was an excellent bank for 30+ years. Now suddenly cancelling my line of credit as I’m a pariah. Don’t trust this bank.
