Fix custom order
No options to remove drink of fries, I only want the burger…
MCDO PANABO CITY BRANCH DAVAO DEL NORTE
(June) Daming palpak! Drive thru every kadlawon. Order’s complete daw pero kulang kulang ang items, wala pa gyud copy sa resibo ginahatag. Pag kumpleto bitaw, proud makabigay resibo. Nakapangasaba nako once kay ilang drive thru, walay tao or dugay mangabri, walay paabiso na mag wait sag pila ka minutes aron mahatag ang order. We chose to wait sa entrance kay naa mi baby dala. Ang next na vehicle namo, gi serbatohan na silag taman. Ug wala pa, wa gyuy mangabri guro. Kalala sa service! Di na nako maihap na taga ulig balay, kulang kulang ang orders. Mapa burger, meal, drinks. Yes, dapat gi check namo pero it’s your job to do it too. Pa order’s complete tapos pag check dili diay. Gabayad bayad rami way nadawat. If katulgon pamo, pag break mo, di kay murag galutaw inyong hunahuna dili maka double check sa orders! Palpak. Worst.
(October) Update: After 4mos gikan sa last drive thru transaction, naa nay resibo pero PALPAK lang gihapon. Kulang lang gihapon ang items! McDonald's Panabo DRIVE THRU PALPAK
If naay ZERO, I would rate them ZERO STAR. Plus the cash only transactions after 12midnight! Ka hassle ninyo oy!
(October) Update: After 4mos gikan sa last drive thru transaction, naa nay resibo pero PALPAK lang gihapon. Kulang lang gihapon ang items! McDonald's Panabo DRIVE THRU PALPAK
If naay ZERO, I would rate them ZERO STAR. Plus the cash only transactions after 12midnight! Ka hassle ninyo oy!
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Go order in another app
If youre using this as a last resort cuz your branch is “unavailable” in foodpanda or grab, just order somewhere else. Don’t download this useless app.
- no map to see where your rider is. Just a “on its way”.
- no way to chat with your rider. You are forced to wait until your rider contacts you.
- logs you out unnecessarily and errors when you try to log in again.
- if it does show the map when your order’s on the way, it doesnt even show where the rider is. Just you and what branch you ordered from
- only way to access customer support is after ordering.
- status updates aren’t updating properly. No notification of any updates. If you do get a notification they can be minutes or hours apart from each other. I’ve had the experience of already finishing my food, going to bed a fee hours after and only then did the notification that my food is on the way appears.
Please just use another app to order. Don’t bother yourself with a delivery app that was last updated 8 years ago
- no map to see where your rider is. Just a “on its way”.
- no way to chat with your rider. You are forced to wait until your rider contacts you.
- logs you out unnecessarily and errors when you try to log in again.
- if it does show the map when your order’s on the way, it doesnt even show where the rider is. Just you and what branch you ordered from
- only way to access customer support is after ordering.
- status updates aren’t updating properly. No notification of any updates. If you do get a notification they can be minutes or hours apart from each other. I’ve had the experience of already finishing my food, going to bed a fee hours after and only then did the notification that my food is on the way appears.
Please just use another app to order. Don’t bother yourself with a delivery app that was last updated 8 years ago
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not reliable
I recently had a frustrating experience with McDelivery. After placing my order, I found out that the branch fulfilling it had no internet connection, causing a significant delay for my breakfast. When I followed up with customer service, they took 20 minutes to respond, only to inform me that my order couldn't be completed due to connectivity issues and that they could no longer serve breakfast because the cutoff was at 10 AM. I ended up waiting over an hour without any meal. This lack of reliability is disappointing and makes it difficult to trust the service for timely orders.
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Waste of an app just use other couriers like Grab
Used this app for the discount and so I can pick the store that had the items I wanted. Apparently, the store didnt have the items we wanted despite it being tagged as available on the app. Next, they informed me they didnt have a rider who accepted it yet and they were waiting the whole time. Desperately wanted to cancel the order but there was no option on the app and when I contacted the store to cancel, they no longer responded. The whole thing took more than an hour before our orders arrived and our driver was just a grab driver. I wish I just used the grab app then if mcdo didnt have designated delivery riders for the store anyway. Safe to say I deleted the app. Never trying this again.
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App broken
Can’t even enter my cell number to sign up. Just has +63 in front of the number and no version of my Maryland phone number is accepted.
Whoever made this app should be fired
McDonald your sales are dropping coz some smarty pants made your payments difficult. If you miss verification of your payment you can’t pay that same order, you would have to order again in order to pay it. This is a big face palm in 2024, very inconvenient specially when someone has ordered a lot.
And why the hell is there a captcha? There is a protocol for secured payments and this captcha adds more inconvenience to payment. Check the McDonald US or UK app and see what I mean with no hassle payments. Skipped ordering as I was put off and just ordered from that lovely Bee instead.
Good luck and I hope you get your act straight
And why the hell is there a captcha? There is a protocol for secured payments and this captcha adds more inconvenience to payment. Check the McDonald US or UK app and see what I mean with no hassle payments. Skipped ordering as I was put off and just ordered from that lovely Bee instead.
Good luck and I hope you get your act straight
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overcharge
this app overcharges for pickup. you can save money just by ordering in the store. what’s the point??
USELESS APP, JUST USE GRABFOOD OR FOOD PANDA
Placed an order for their breakfast meal today. An hour passed and I still haven’t received my order nor get any updates about it so I followed via their chat support and they told me they will ask the branch to call me about my order. The branch manager called only to let me know they supposedly received the order late and the breakfast items are no longer available so they will just refund me and my refund was to be processed in 14 BUSINESS DAYS?! Now, it’s either the branch manager was lying about receiving the order late or their app is just outright useless. Either way, this is a verg disappointing way to handle your customers. DO BETTER!
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Another great milestone for mcdonalds
Creating a delivery app to make it harder for users to order food. Such a great idea!
This should be marketed as a diet app
This should be marketed as a diet app
Response from developer
Thank you for sharing feedback about your experience with the new McDelivery App. Please let us know should you need assistance. Our Customer Support may be reached via Live Chat in the McDelivery app and website, through our hotline (02) 8863-5490 or e-mail at writeus@ph.mcd.com Thank you and stay #MSafe!
WORST APPLICATION EVER
I ordered 4 TIMES already and yet it’s the same. It always takes beyond an HOUR before I even get to their customer service chat system. In my 4th experience, I already chatted them to please check on my order and check the branch if they have seen my order. They replied “You’re order is now being prepared” lol after 30 minutes, I followed up my order and they said that my order is being transferred to another branch. Of course I ordered to that specific branch because they have the food all available that the other. I just don’t get it why do they have to transfer my order and it’s already 1 hr and 30 mins! I think the developers might need to fix this app and let this application be a priority too. I know Foodpanda and Grab is always on in their branches but I hope this application is a priority as well knowing that this is their APPLICATION. DO BETTER MCDO.
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Note to restaurant option
Been using this app for a while now and so far so good. The only suggestion or feedback I have is I hope there is an option to provide a note or "special instruction" to the restaurant be it per the item in the cart ordered or for the entire order.
I wanted to order a PLAIN sundae and there's none in the menu, I tried to choose a "hot fudge sundae" and just leave a note to instruct the store that it is for a PLAIN sundae order but there's no option for me to send a note or provide that message to.
I hope there will be a way to include special instructions to the store included in the checkout process for instances like that or anything else the restaurant must know.
I wanted to order a PLAIN sundae and there's none in the menu, I tried to choose a "hot fudge sundae" and just leave a note to instruct the store that it is for a PLAIN sundae order but there's no option for me to send a note or provide that message to.
I hope there will be a way to include special instructions to the store included in the checkout process for instances like that or anything else the restaurant must know.
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Horrible
App doesn’t update where your order is and it took an extra hour for us to receive my order :///
Response from developer
Thank you for sharing feedback about your experience with the new McDelivery App. Please let us know should you need assistance. Our Customer Support may be reached via Live Chat in the McDelivery app and website, through our hotline (02) 8863-5490 or e-mail at writeus@ph.mcd.com Thank you and stay #MSafe!
Months later, no improvement yet
This app works fine most times. It also connects with stores easily and the stores are able to contact you when needed. It’s good that they allow senior/PWD discount and the flexibility of cash change. However, the debit card portal just never works. It lets you enter the card details but after confirming it, the app cancels your order because the card or mode of payment turns out to be invalid. You’d have to have cash if you wanna order through this app. Also, the customer service is a hit-or-miss. I hope they will fix the card issue already.
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Order was incomplete + no customer support
They called me saying that they didn’t have chicken. Which I understood since it waste and they probably wanted to clean up. However, I asked to clarify which chicken type order was incomplete because we ordered
3 chicken fillet
1 chicken burger
They said it was the Mcdo Chicken and I tried ordering that twice but the app cancelled it saying the store didn’t have it so I cancelled it and obviously thought that it was just app bug. I asked them to clarify which chicken order was cancelled fillet or burger and they said both is still available.
Fast forward to completed delivery it turns out that there is no chicken burger or the free fries coupon added and we paid more than what was in our order ₱620 but the receipt says ₱413 which makes sense since they didn’t have the burger.
I’ve been staring at the chat option that isn’t loading for minutes now. I’ve given up. The money ain’t returning what a bad way to end the day.
3 chicken fillet
1 chicken burger
They said it was the Mcdo Chicken and I tried ordering that twice but the app cancelled it saying the store didn’t have it so I cancelled it and obviously thought that it was just app bug. I asked them to clarify which chicken order was cancelled fillet or burger and they said both is still available.
Fast forward to completed delivery it turns out that there is no chicken burger or the free fries coupon added and we paid more than what was in our order ₱620 but the receipt says ₱413 which makes sense since they didn’t have the burger.
I’ve been staring at the chat option that isn’t loading for minutes now. I’ve given up. The money ain’t returning what a bad way to end the day.
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Horrible
Horrible
Chat Support Feature is USELESS
This app used to be okay but upon using it today, the chat support feature was really useless. No response at all, even after trying twice. My order’s estimated arrival time was 11:44 to 11:54, but it’s already 11:54 and my order status hasn’t changed yet. It’s still on the order confirmed status and not being prepared yet. I went to chat support to ask if my order has been received but no response from their end. As in NONE. And then my order suddenly arrived. What’s the order status for if it won’t be updated????? And what’s the chat feature for if it would be completely useless???
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Scummy practices, beware and avoid McDelivery
The McDelivery app sent a push notification near lunch time letting me know about a supposed promo where you get a free double cheeseburger with a minimum of P300. That’s literally all the notification says.
My order arrived without the said item, only to be told by support chat that I actually have to supply a coupon. Seriously?
It’s scummy to send a notification hiding the fine print like that knowing customers who will be seeing it are likely occupied and just want to order something while getting a nice free item out of it. For me, I don’t normally have to order a minimum of 300, but I did just for the promo.
I don’t want to support a company that purposely trick people like this. McDelivery *knows* what they’re doing and it’s vile. McDonalds doesn’t respect nor value their customers despite their lip service knowing for every disgruntled customer another will come in as a replacement. Fortunately more fast food chain alternatives are popping up.
My order arrived without the said item, only to be told by support chat that I actually have to supply a coupon. Seriously?
It’s scummy to send a notification hiding the fine print like that knowing customers who will be seeing it are likely occupied and just want to order something while getting a nice free item out of it. For me, I don’t normally have to order a minimum of 300, but I did just for the promo.
I don’t want to support a company that purposely trick people like this. McDelivery *knows* what they’re doing and it’s vile. McDonalds doesn’t respect nor value their customers despite their lip service knowing for every disgruntled customer another will come in as a replacement. Fortunately more fast food chain alternatives are popping up.
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Good app overall
Thank you for listening to my suggestions. I hope you can fix the problem with gcash failing multiple times but the payment still goes through. I am scared of using that anymore. Also the paymaya function keeps failing if you don’t use the paymaya card, please reprimand those useless payment processors. Foodwise, I can say the items are ok, the only hope I have for improvement is give us a choice for healthier beverages with no sugar. KFC is offering a sugarless iced tea with a separate sugar syrup packet for those that like sugar. This encourages people like me who want to keep their blood sugar low to actually take your beverages more. If you’re able to offer that and fix the problems with gcash and paymaya, I will be more than happy to give 5 stars.
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Poor service
I ordered at exactly 11:38 am and the time delivery was supposedly 12:41 pm. The transaction was smooth, from order confirmed to delivery. At 12:45 pm, the manager from the branch store contacted me saying that the delivery will be delayed because the delivery rider was delivering also from another barangay. Like what? I checked the delivery app and it says that my order was already completed. Like hello, it was already 1:30 and my order still wasn’t received. Seriously Mcdo, please be mindful of your customers and please deliver our orders on time. We can understand if it is due to some unfortunate events but not following the time because of your failed service will never be acceptable. Don’t accept orders if you can’t make it on time! I was so disappointed!
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