MDClaim+ User Reviews

Name: MDClaim+
Rating: 1.9 (57 reviews)

MDClaim+

MD Cloud Practice Solutions

💼 Business

🏥 Medical

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Buggy app

This app is horrible. You have to close it and reload it a lot. If you move the screen a little it locks you out. It lags and doesn't log in sometimes. Can not recommend this less.

tggccrrrfcc

a year ago

Far too slow and inefficient in so many ways

First, the app opens to the last date that was checked. So you ALWAYS have to take the time to reset BOTH the start date and end date. Not only that, but if you forget to first change the end date, it will not accept the start date you've entered because it thinks you are selecting an end date that is more recent than your start date. Overall too many confirmatory steps and too much lag from the time you select a box or enter data until it allows you to move to the next step. Uploading images takes forever too. When a ticket needs to be corrected and you've made the correction, there is yet ANOTHER step that slows you down - it asks "have corrections been made to the ticket" or something like that. A totally unnecessary step, once again.

Duplicate ticket. Well that will take longer than needed to correct as well because once you select cancel ticket and toggle to duplicate ticket, you are still forced to answer the now irrelevant question about whether the case was cancelled before or after patient arrival. The app should automatically select N/A for this whenever duplicate ticket is selected.

On busy days with 10 plus cases this app is a nightmare and significantly slows down the entire team.

Hire an anesthesiologist who works at a busy surgery center to help the developers fix this.

Thanks

Staya

2 years ago

Response from developer

Thank you for your Feedback, Staya. Some valuable suggestions, like getting rid of a duplicate ticket, will be taken into account for future versions. We will pass your suggestions to your organization's change control committee. Most of the confirmatory steps you mentioned are designs requested by your company. A good example is the confirmation that you fixed the ticket after resubmitting it after a rejection. I will review the date issue you mentioned and try to duplicate it. Everyone uses the app in different ways, and we always look for ways to submit simplifications to the design your organization requested. Please feel free to contact our support team with this valuable feedback and provide us with more information on improving it. Warm regards, F.O. Full-time Anesthesiologist Founder, COO, and Product Designer.

Far too slow and inefficient in so many ways

First, the app opens to the last date that was checked. So you ALWAYS have to take the time to reset BOTH the start date and end date. Not only that, but if you forget to first change the end date, it will not accept the date you've entered because it thinks you are selecting an end date that is more recent than your start date.

Overall too many confirmatory steps and too much lag from the time you select a box or enter data until it allows you to move to the next step.

Uploading images takes forever too.

When a ticket needs to be corrected and you've made the correction, there is yet ANOTHER step that slows you down - it asks "have corrections been made to the ticket" or something like that. A totally unnecessary step, once again.

On busy days with 10 plus cases this app is a nightmare and significantly slows down the entire team.

Hire an anesthesiologist who work at a busy surgery center to help the developers fix this mess of an app.

Thanks

Staya

2 years ago

follow up review

Lags seemingly with every selection made. Developers need to focus on how to speed up the ticket creation and submission process. What process is in place for locations with poor cellular signal ? Are those anesthesiologists just out of luck?

Staya

2 years ago

Horrible

Unstable, crashes, busy screen.
I have no idea why they upgraded from bad to horrible.

Epsteinfernwinkle

2 years ago

Response from developer

I am sorry to hear your experience with the app has been like this , may you please feel free to contact support@mdcloudps.com and our team is more than happy to work with you directly and review all your concerns.

Worst billing app

This is the worst app in the App Store. It is slow, non user friendly, confusing , illogical and laborious. The icons that appear are cartoonish and annoying. Data is difficult to chart and is sometimes deleted spontaneously. I recommend you never download this app unless you want a frustrating day.

Runner124567

2 years ago

Response from developer

Thanks for your feedback Runner124567: This app is designed per your employer specs. Please feel free to contact support at support@mdcloudps.com and we are more than happy to assist you and work with you 1:1 to resolve your issues.

Absolute Garbage!

The old version of MD Claim wasn’t great, but at least it was usable. Thanks for making me “upgrade” to this piece of trash! It is so slow and freezes and gets stuck continually. The developers of this app should be ashamed of themselves.

ijdf;aslkjfda;sdj

2 years ago

Not great

Very slow response time. Graphics are not streamlined. When you take a picture a grey box appears at the bottom of the screen making it hard to capture another clinical image at the same time. Nothing about this app is an improvement on the original.

SFG44

2 years ago

Response from developer

Thanks for your feedback. May you Please contact support@mdcloudps.com, we are available to work 1:1 with you and provide a solutions to your issues and improve the experience.

Why switch yes / no buttons to different sides?

I’m only going to make a comment about the yes/no options being reversed in location, because many other issues have been mentioned already.

First of all, I’ll admit that I am right handed. I intuitively pick yes on the right side of the screen, no on the left. That was how the old mdclaim app was set up. Now it seems like all the yes buttons are on the left side of the screen. My question is - why was this change made? Not only does it further slow down my workflow because 6 years of clicking yes/no buttons are now being flip flopped, it just ergonomically makes little sense to me.

If it’s a matter of right handedness or left handedness, did a lefty complain about the old orientation? Am I in the minority here??

Angry Anesthesiologist

2 years ago

Response from developer

Hi angry anesthesiologist, the YES/NO were modified but due to users request those were reversed to the legacy app location multiple versions ago If you have any other concern please feel free to contact support@mdcloudps.com. MDClaim+ is for exclusive use of your company, please feel free to contact the previous email for prompt attention to your concerns.

Better

Thanks for listening to the feedback.

xm7mx

2 years ago

Response from developer

Thanks for your feedback, xm7mx. We are working tirelessly to remove animation and shadows that, on some devices, were causing slowness in the app. Regarding the anesthetist issue, thanks to the assistance of one of the providers in the FL Market, we found the problem. It is when a pending ticket is accessed through the control center. This issue is resolved. In the meantime, you can access the pending tickets through the “pending” button on the bottom menu, and you will not experience this issue. We will launch a new app soon. I appreciate your patience, and we will continue working to gain your trust.

Crappy ap found a way to become crappier

I hate, hate , hate this ap, I am forced to use it by my employer, mdclaim found a way to become worse with new update that was forced upon us. I hate the coloring, I hate the nonsense it forced me to click, I hate everything about it. The ap developers should have found a way to make a painful process less painful, but they found a way to inflict more pain. This ap makes me reconsider my career choice.

safe tester

2 years ago

Response from developer

Dear safe tester, thank you for your comments. Is it in any way posible that you contact support@mdcloudsp.com and let us know specifically what are the issues you are experiencing and how can we make the app better for you. We will be happy to assit you and are very interested in your feedback

Avoid if you can

This truly is one of the worst apps I have used. When it actually works, it is incredibly slow. Slows down workflow during the day, crashes frequently. On a busy surgical day the last thing you need is an app that should make your life easier billing wise, cause so much headache and work at the end of the day. The only redeeming quality is their customer service typically responds via email within an hour. I would not use this app if it was free.

Zev Davidovich

2 years ago

Awful

The new app just goes to show that this new version is not necessarily better or improved. It’s clunky slow, not intuitive, too small and totally not user friendly. I have not heard of anyone in my group who has anything good to say about. What a waste of time and effort. Go back to the drawing board!

elkster101

2 years ago

Response from developer

Dear elkster101Thank you for your feedback. May you please contact our support line and share with us the issue(s) you are experiencing, our team is more than happy to work 1:1 with you until you are satisfied.

Improving

Initially gave it a 1 star, seemed to come out truly half baked but I could see they had some good ideas to help streamline the app. It’s much better and I anticipate it will get less buggy each update.

Digiski

2 years ago

Response from developer

Thank for your observation about the tabs , those are one of the most sought for improvements for years, the app also is adaptative in not showing all the fields , and allowing for adaptative fonts, please contact us to support@mdcloudps.com and give us and oportunity to improve your experience. We will work with you personally to understand your issues and implement those in the future versions of the app

Significantly worse than MDClaim

This “upgrade” is a step backwards. Superficial GUI changes aside, they changed how fast you can see your cases, how easy it is to click through a claim (disorganized selection order and now with extra pull down menus and antibiotics pop-up windows), and much slower screen capture for face sheets. “My Claims” window has pull down menus to see your cases and the ability to call patients the day before with posted phone numbers is so much worse than before. This was created by people who don't use it. Apps like this are what is wrong with modern medicine. More clicks and wasted time for doctors, less time for patient care.

DirtyRiverMonster

2 years ago

Response from developer

Thanks for your feedback DirtyRiverMonster. Please feel free to download the new app just released , It improves graphics and loading times.

There’s no plus in this version

The new app is excessive and sluggish. Having drop down menus for every prompt and the added tabs for to jump to each section significantly slows the process time for inputting data. The app can’t handle the new format and is so laggy. The toggle to switch between the old and new version also doesn’t work so what’s the point? After going back to the old version of the app, the speed difference is significantly noticeable, which is very important when you have a day of short endoscopy cases and minimal time to input everything. Also, why are the yes and no prompt placements not consistent with the old version? My muscle memory does not approve of this. It’s like no one asked any providers for their opinion on the new version before launching. Please go back to the old app, this new one is garbage.

Arasita

2 years ago

Response from developer

Thank you for you feedback, please contact us to support@mdcloudps.com and we are more than happy to assist you with your case in particular, we are here to help.

If It’s Not Broke, Don’t Fix It

The old app never gave me issues. The new interface is very busy and confusing. It also freezes multiple times. One of the worst features is taking a picture because if I take multiple pictures, the first picture blocks a portion of the screen and makes it difficult to view what I am capturing

SIC_357

2 years ago

Response from developer

I understand change is hard, the app required multiple updates due to security and other improvements required to maintain certifications. We are sorry your experience have not been the best , Please contact us to support@mdcloudps.com and we are more than happy to work with you and get your experience to the best level posible.

Slow

Unbelievably slow UI, it takes me twice as long now to submit a claim. Wish I could just keep using the old app.

Novartue

2 years ago

Response from developer

Thank you for your feedback. Please contact us to support@mdcloudps.com and we can review your individual case and improve your experience.

I did not think MD claim could get any worse

Wow, MD claim plus? More like MD CLAKM suck…I didn’t think MD claim could get any
Worse, but somehow they managed to make it even more nonfunctional than before. The app crashes out of no where, won’t let you submit a ticket because of required fields but won’t tell you where it is. It is a lot more cluttered and busier than before. Not user friendly at all. Ended up downloading the old version back to use that instead of MD claim plus so I can actually submit something to billing.

Zhongqingjie

3 years ago

Getting Better

Developers respond and change necessary problems. Still slower and uglier than the old app though.

MattPru

3 years ago

Response from developer

Thank You, MattPru, for the feedback and patience. Very soon, there will be an update. Animations will be eliminated, and navigation will improve between the zones in the ticket. Also, it will contain a different methodology to upload images. These updates will increase speed and provide a smoother experience.