Medanta eCLINIC User Reviews

Top reviews

Poor app that does mot work

Its a scam. Why the app download. Reports should be simply be downloadable.

OTPs dont come

A nightmare to get your own reports

Worst app ever

The app is so bad that it takes forever to log in and show me the reports. It just needs to do that only. Not play a video, not update anything every minute. It just needs to show a pdf and it fails to do that too. The developer just had 1 job to do. Bhai YouTube se ek tutorial bhi follow kar leta na to ye app jada acha bana leta. 3rd division pass developer aur usse bhi ghatiya is hospital ka owner. Bhai asthetics me kam kharcha kar ke thoda app pe kharcha kar leta to mujhe zarurat nahi hoti ye review dene ki.
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Unable to switch family member profile

Dear team
I am trying to switch my family member profile in a single app but it’s not working in IOS kindly check it and solve it.

Response from developer

Hi, sorry for the inconvenience caused if any. Please call us at 0124-4855017 or write to us on eclinic@medanta.org with your UHID and contact number to reach you to know the issue you have faced and assist you further.

Can’t login

No otp comes- tried multiple times- can’t access my records

Common delay of 1 hour to meet doctor even after taken proper appointment a day before.

Dear team,
I Vimal kumar singh son of Patient Chandrawati Devi (Patient ID- BP00112***) continuously facing this issue that doctor is not available as he didn’t have idea about his appointments with patients and the have leave chamber and he will come after an hour.
Today i have my 3rd appointment with Dr Tarique Naiyer Jamil at 12:30 and i am still waiting for him and expected time given is 2:15 PM, every time i have faced this issue.
This is unexpected from a repotted institution Medanta in this way you are also getting similar to the service of PMCH.
Looking forward for a proper reply from your side and requesting you to increase sitting capacity for patient at least as my mother is not able to find a seat.
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Awful experience.

I awaited senior citizen package at Medanta clinic and had a very bad experience and will suggest no one to await it .
I am diabetic and only at 11.30 am I was able to eat something. Further after 3 days when I saw the blood reports most of them , Thyroid, KFT, Lipid profile and Other blood test were not having any values and it stated that sample has to be repeated.
On contacting clinic I was told reports are ok and contact lab.
Is this the way a clinic works.
Amount paid by me should be refunded as my all purpose has been defeated.
NEVER EXPECTED SUCH LACK OF PROFESSIONALISM
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Not able to proceed after login

Post login the screen keeps waiting and I am not able to accept or cancel the terms and conditions

Response from developer

Hi, sorry for the inconvenience caused if any. Please call us at 0124-4855017 or write to us on eclinic@medanta.org with your UHID and contact number to reach you to know the issue you have faced and assist you further.

App not loading

It gives me an OTP when i try to login but it just stays in the terms and conditions page and the Accept and Cancel buttons dont work.

Response from developer

Hi, sorry for the inconvenience caused if any. Please call us at 0124-4855017 or write to us on eclinic@medanta.org with your UHID and contact number to reach you to know the issue you have faced and assist you further.

Not able to login

App hanged on terms and conditions screens .

Worst app

Term’s and condition page not till 10 minutes please fix problem

Response from developer

Hi, sorry for the inconvenience caused if any. Please call us at 0124-4855017 or write to us on eclinic@medanta.org with your UHID and contact number to reach you to know the issue you have faced and assist you further.

Very poor performance

Can’t login and can’t access them what’s the point coming up with an app!

Response from developer

Hi, sorry for the inconvenience caused if any. Please call us at 0124-4855017 or write to us on eclinic@medanta.org with your UHID and contact number to reach you to know the issue you have faced and assist you further.

Unable to proceed, it’s just processing and allowing to accept or cancel on terms and conditions

Unable to proceed through terms and conditions, it’s just processing and allowing to accept or cancel on terms and conditions

Worst app

Not as per industry standards

Not compatible with IOS

Rubbish app… doesn’t work on iphone

Keeps on loading on terms and condition pop up

The screen is keeps on loading on terms amd condition pop up when logged in for first time. Could not move further.

Response from developer

Hi, sorry for the inconvenience caused if any. Please call us at 0124-4855017 or write to us on eclinic@medanta.org with your UHID and contact number to reach you to know the issue you have faced and assist you further.

Pathetic

I couldn’t believe such a premier health care service has this non responsive interface. Even whitehat junior kid could com up with better app. 1. Not able to add patient 2. Even after payment no status appears

Response from developer

Hi, sorry for the inconvenience caused if any. Please call us at 0124-4855017 or write to us on eclinic@medanta.org with your UHID and contact number to reach you to know the issue you have faced and assist you further.

Horrible App ! Don’t know who created it !

Horrible app !! They cancel the appointments from their end & there is no option to reschedule & as you have already done the payment, so you just have to wait for the payment to reflect back in your account. There is no visibility if you will get your money back.
The appointment got cancelled twice with no visibility of me if the payments are initiated back in my account or not.
Please get better developers who can actually do a proper job & have common sense & can build something which makes people’s life easy ! Have some empathy for the people who are booking appointments from your app as they are already spending so much on the treatment/health.
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Response from developer

Hi, sorry for the inconvenience caused if any. Please call us at 0124-4855017 or write to us on eclinic@medanta.org with your UHID and contact number to reach you to know the issue you have faced and assist you further.

Not at all user friendly

Terms and condition is buffering and not even cancelling or accepting. Please fix the bug. I wanted to have my RTPCR report from there but of no use. Not as per the expectation and standards.

Response from developer

Hi, sorry for the inconvenience caused if any. Please call us at 0124-4855017 or write to us on eclinic@medanta.org with your UHID and contact number to reach you to know the issue you have faced and assist you further.

File upload

I am unable to see any provision of file upload in appointments section. It only mentions upload report and after clicking it it gives option of camera image only

Response from developer

Hi, sorry for the inconvenience caused if any. Please call us at 0124-4855017 or write to us on eclinic@medanta.org with your UHID and contact number to reach you to know the issue you have faced and assist you further.

Hospital to chor hai

App to thk hi h magar hospital to chor hai.