Profile issues
As some other reviews mentioned, there’s SO MANY profile issues and they still haven’t fixed them. I started on Meela as a doula and have received clients from the app in the past as well. I’ve also received many emails about parents seeking doulas near me. However, upon logging in recently, I noticed my profile was no longer a professional account and it reflected me as a parent. Not only that but my name, email, and phone numbers were changed to random letters and numbers and I could not get it fixed. When I emailed support about my issues I was originally blown off, then I got annoying about it. I reached back out today (almost a month later than my original inquiry) to check back in and they tried to gaslight me into thinking I signed up for a parent account, and then told me they have “no way” to convert my account to a professional account… which is odd considering it was a professional account to begin with. We chalked it up to being a glitch but at the end of it all, my profile needed completely deleted and I had to make a new professional account. Then after they deleted my account and notified me, they made sure they said, “we deleted the parent account you created, here’s how to create a pro account” as if I had ever made my profile a parent profile to begin with. Customer service seems pretty professional but IT needs A LOT of work. It’s not fair to any pros to have to go through this headache and then be gaslit.
Show more
MUCH BETTER support than in the past
I have used Meela for a while and i wanted to leave a review to show some support for the better support they’ve put in place. In the past it was quite bad but i recently had an issue and they were super fast to respond and helpful. Im glad they have invested in support.
Overall its such a great tool for doulas and parents alike. Im rooting for their success
Overall its such a great tool for doulas and parents alike. Im rooting for their success
Show more
Good tool if you stick with it but needs work
I am a doula and at first I wasn’t getting much business through it but I stayed on for a while, converted to a free account, and then recently converted back to a paid account. Now, I am regularly find a few clients through Meela. I think they fixed a number of issues. I get the sense that they should charge more to offer better service rather than charge so little it makes them slow to improve features. It’s such a perfect concept and it works but it could be so much better. I’m gonnna stick with it because the ROI for me is still very good all things considered.
Show more
Not popular enough
Could be good. Not much action in my area yet
Can’t remove
I can’t remove or downgrade to free. Its glitching. It won’t let me edit or remove card. I’m going to have to report a fraudulent charge.
