Duplicate profiles
Response from developer
We're sorry, and we understand how frustrating this is. Duplicate records happen when a meet doesn't use the athlete ID a gymnast already has. When a meet reports a different ID, the system sees a new athlete and starts a new record, even when the name and gym are the same. With the number of meets and scores reported, the queue of records to merge is long, and we're sorry your emails went unanswered. We're working on a fix in the app. In an upcoming update, you'll be able to combine a gymnast's records yourself on your phone. Open the gymnast's scores, find the other records by name, and combine them. The dashboard, all scores, personal bests, and Road to States will then include every meet. You won't have to wait for the merge. When MeetScoresOnline merges the records later, the app picks that up on its own. Thank you for your patience. We hope this update makes the app much more useful for you.
This app is fine but
Response from developer
Thank you so much for taking the time to leave this feedback - it really helps us improve the app! 💗 We're sorry to hear the scores and meet counts aren't matching what you expect. Here are a couple of things that could explain the discrepancy: Score & meet count accuracy: Our results are sourced directly from meets that submit their scores to Meet Scores Online. If a meet uses a different scoring provider, we unfortunately don't have access to those results, which can cause totals like personal bests and meet counts to appear lower than they actually are. Duplicate athlete profiles: It's also possible that your scores are split across two separate athlete profiles in our system. If you search for your name in the app and see more than one result, that's likely what's happening. You can email info@meetscoresonline.com and the team can link those profiles together so all your scores appear in one place. Team scores: Great suggestion - we've noted the interest in team placements and team scores as a feature for future consideration! We'd love to help get your scores showing correctly. If you'd like to dig into the details, please don't hesitate to reach out at info@meetscoresonline.com - the team is happy to help. Thanks again for the kind words and for sticking with us. We're always working to make the app better! 🙂
MSO App is SO MUCH BETTER!
Response from developer
Thank you so much - this made our day! We're really glad you're enjoying the app. More improvements are always in the works, so stay tuned!
