Thanks for playing …not!
Response from developer
Hi coreybarrett, We're very sorry for the frustration this caused, and thank you for reporting it. We identified the cause of this issue and have released a fixed version (Version 1.0.49). Updating to the latest version should resolve the problem and let you continue playing. Please note it may take a little time for the new version to become available to everyone, so we appreciate your patience. We're sorry again for the trouble, and we hope you'll give the game another chance.
Bug/Glitch on after level 5
Response from developer
Hi Icequeenhtx, We sincerely apologize for the trouble this caused, and thank you for taking the time to report it. We identified the cause of this issue and have released a fixed version (Version 1.0.49). Updating to the latest version should resolve the problem and allow you to continue past that point. Please note that it may take some time for the new version to become available to everyone, so we appreciate your patience. Again, we deeply apologize for the inconvenience and thank you for your understanding.
Can’t play after update
Response from developer
Hi Rebel82jd, We sincerely apologize that the game shows a black screen and will not load after the update, making it impossible for you to access the in-game settings. If your account is already linked with Game Center, uninstalling and reinstalling the game may resolve the issue and automatically restore your data. Please give this a try. If the issue persists, we know it is a hassle, but we want to help you recover your account. Please reach out to us directly via email at: support@grenge.co.jp We deeply apologize for the frustration and look forward to assisting you.
Please take color sort solitaire off the adds
Response from developer
Hi DGfireside, Thank you so much for your kind words — we're thrilled to hear this has become one of your favorite games! We're also very sorry about the trouble you experienced with that ad. We'll share your feedback with our team to help improve the ad experience. We really appreciate you letting us know, and thank you for your support!
Pure Fun with No Ads!
Response from developer
Thank you for your review! We are glad to hear that you are enjoying the game's unique concept and the smooth gameplay. We will continue to do our best to provide a fun experience. Thank you for your continued support!
Keeps my attention
Response from developer
Thank you for your wonderful review! We are delighted to hear that you find the game fun and addictive. We have received your request for more levels and will share it with our development team as we plan future updates. Thank you for your continued support!
Hoping for PvP soon!
Response from developer
Thank you so much for the review! We are thrilled to have you back in the game after recovering your account. It is great to hear you are enjoying the updates! We will definitely share your excitement for new stages and real-time PvP with our dev team. Thank you for playing, and we hope you continue to enjoy the game!
Doesn’t load after update
Response from developer
We sincerely apologize for the inconvenience. The issue causing the error at the title screen has been resolved as of June 2nd around 1:00 PM UTC. Please try launching the game again to see if you can log in now. Thank you for your patience and continued support.
Broke
Response from developer
Hi Koppo422, We sincerely apologize for the inconvenience caused by the title screen not loading after the recent update. Our development team is currently investigating this issue. We will let you know as soon as we have more information or a fix is available. Thank you very much for your patience while we work on resolving this.
Thanks for wasting my money
Response from developer
Hi Runningskunk53, We sincerely apologize that you cannot play the game after the update. We want to help you recover your account and purchases as soon as possible. Please contact our support team directly by following this path in the app:Settings > Support > Troubleshooting > Is there a direct way to contact support? Once we receive your message, our team will process the account recovery based on the information you provide. We are very sorry for the trouble and wait for your message.
The game broke and I lost all of my progress
Response from developer
Hi Bobawaffle4, we sincerely apologize for the inconvenience you've experienced. We have responded to your inquiry via our in-game support to address this matter. Please check our message through the support section. Thank you for your patience.
