Trouble
Worst experience
Non of my orders ever been accepted by the buyers, it’s really frustrating.
The buyers are not responding and customer support team either.
It’s a wast of time, waiting for the order and to end up cancelled 😡
Rack
Response from developer
Hi dear. Sorry to hear that you are facing some issue with Melltoo. Could you please send us an email at hello@melltoo.me someone will attend to you as soon as possible. Melltoo Team!
Good selling app, bad address system 👎
Please consider adding an update where you can easily access & change your shipping address like how they do in Amazon & other online stores. 🙏
Horrible app
Response from developer
Hey Babykaypop. Sorry to hear that you are experiencing some issues with the app. Could please send us an email at hello@melltoo.me someone with help you as soon as possible. Melltoo Team!
Good
Response from developer
Thank you for your positive review.
الحذر من هذا التطبيق المحتال
Not working
Response from developer
Hi, we experienced a temporary outage for several hours during this period. Everything is up and running again. Apologies for the inconvenience.
It has a lot of bugs !
First my chat got corrupted and then I couldn’t chat and the chat name was “meltoo”
Second the app always automatically logs out now it logged me out and the error is like
“Failed to login for user Meltoodbpay”
Sometimes even when the seller gives information of the pickup
It doesn’t go to the system and it takes 2+ weeks to get processed
One bug is that the picture cannot be zoomed in to check the product and when you click on it it shows half of the picture and the rest is just above the screen
It was all good and fine until the bugs add up and it’s just horrible now
I just need my account back and the bugs to be removed entirely
Please the developer team do soemthing about it
Release a big update to fix all the issues
Response from developer
Hello, we apologize that you’re experiencing these bugs. Please email us at hello@melltoo.me or contact us through the in-app customer support chat so that we can help you troubleshoot the issue.
Some bugs.
Also, when i finally got my email verification code, it wouldn’t click on “submit”. It stays on the same screen with the code but won’t proceed any further. I'm literally stuck.
Slow af support and expensive
Extremely poor customer support
Extremely poor customer support. Specially the customer representative Mostafa. He even doesn’t know what he is talking about. When they can’t deliver the items on time. They cancel the order and say the seller cancelled it. While that’s not the case. No professional attitude
Response from developer
Hi Dr. Faiss. My name is Morrad co-founder at Melltoo. First thank you for your comment and rating. I am very sorry to hear that you were facing issues with our customer support team and a delay in your order. Could you please give us a chance to fix all this for you? Please send me your order ID number at hello@melltoo.com and I will make sure to solve your issue. Your are a valued customer and we need your feedback to improve. I wish you a good Ramadan. Best regards, May God bless you. Morrad
Beware of this service, they ask you to accept damaged items
And the staff is not so much professional , i noticed all negative feedbacks and complaints on facebook are right away deleted, and then someone from their team sends a private msg , that we should not behave childish.
So my experience and advise for all, stay away from this app.
Response from developer
Dear reviewer, we take customer disputes very seriously. If a seller has sold a defective item without disclosing the defect, the buyer is entitled to his money back without question. However, if an item was sold as a defective item and such information was clearly specified in the product listing, then no returns can be approved. Melltoo exists to protect both the buyer and the seller and we review every return case carefully to ensure that both parties receive fair treatment.
Fraud
Im about to report the whole fraud to the authorities ...
Response from developer
Hello, it appears that your review is from the United States. Unfortunately, we do not operate in the U.S. Any transactions from outside the UAE or KSA will be automatically cancelled. We apologize for the inconvenience caused.
Waste of Time
Messages not showing
Worst service ever
Zero in customer service
No physical office nor a phone number to contact them, just an online chat and they take ages to reply, not to mention that they see your message and simply ignore it.
All their messages are lies, they simply cant keep their words with it comes to timing, starting from crediting your account, to getting your cash, all lies lies.
Shame such an app is on AppStore, and shame i cannot give them 0 stars at rating, they don't even deserve the one star
Response from developer
Hi dear HamooD34. My name is Morrad co-founder at Melltoo. I am so sorry to hear that you were facing some issues on Melltoo. Could you give us a chance to go over the issues you are facing and fix them all for you. You can send us an email at hello@melltoo.com and be sure we will get back to you promptly. I hope we will be able to change your mind and get you back on a good comment and rating. God bless. Best, Morrad CEO co-founder at Melltoo
