Mercedes User Reviews

Customer Experience

Positive experience55.4% of reviews
Neutral6.0% of reviews
Negative experience38.6% of reviews

~ Based on 166 written reviews from the US App Store.

Is Mercedes Safe?

Mercedes-Benz AP & LATAM appears safe based on user ratings. AppsHunter Safety Score for Mercedes is 97/100.

This assessment is based on 24,530 user ratings, with an App Store average of 4.8/5.

Is Mercedes Legit?

Mercedes-Benz AP & LATAM appears to be a legitimate app. AppsHunter Legitimacy Score for Mercedes is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Amazing technology

Very impressed with the App and so helpful in many aspects

On and off

The intent is good, but have they gone too far, unfortunately it’s performance is sporadic. Sometimes it does the things it should, very often it doesn’t and takes multiple attempts. To the point of being down right annoying. The digital key, via phone is a disaster.

They changed things for the worse

After an update I can’t use my watch to unlock car it keeps saying validate watch but it doesn’t work

No response from MB team

I did the digital key handover on my second key which deactivates it. Then after three years they took away my access to the App before I could reactivate the key. I don’t want to pay $50 a month for the full App (I have the basic one for $9) and all I want is for MB to contact me and reactivate my key and they haven’t. I have called and emailed but nothing.
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Software

It’s just horrible. Had never connected and no one had been able to fix. Not a great reflection on the Brand

Great service by Kim chu

It was 5 star experience

Mercedes app

10/10 app✅

400 error

It pops 400 error when it tried to use so called id.Mercedes-benz.com to login. No matter I reinstalled the app or deleted all data it still didn’t work properly

Good app, works consistently

Great app for the Mercedes cars. I love how it prompts you with a notification if you’ve left your car unlocked accidentally. Has significantly reduced my anxiety of “have I locked the car”.

I just wish that the auto start feature would:
1. Allow me to also set the inside climate control temp
2. Turn on heated seats
3. Not turn off when I come to the car and open the door. The fact that it turns off and I have to restart it, kind of detracts a bit from the wow factor of having had the car remote start. If the experience just flowed seamlessly from auto start, to getting in and driving off - so much better!
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星0

こいつらの地図アップデート機能は全く使えない。センターやディーラーに行っても誰もできない。手順を確認するだけで全くすすまない。返金も応じないし、どうにかできるような手配もしない。金貰ってんだったらお前らが足運んでやりにこいや。同じ金払うなら腐ったリンゴでも食べてた方がマシ

Response from developer

jdjdhsjdjfl様 この度は、アプリのご利用に際しまして、引き続きご不便、ご迷惑をおかけしておりますこと、心よりお詫び申し上げます。大変お手数ではございますが、こちらの件に関して詳しくお調べさせていただけたらと存じますので、お手すきの際、弊社メルセデスカスタマーセンター 0120-190-610までお電話をいただけますと幸いでございます。重ねまして、この度はご不便、ご迷惑ををおかけしてしまい、大変申し訳ございません。何卒よろしくお願い申し上げます。

Nothing compared to Tesla

Very disappointed with the App. Not seamless and doesn’t match the Merc brand for performance. Basic functions like keyless entry aren’t there and, everything is slow and unresponsive.

Updates and needs a couple more functions

App is a slow compared to Tesla and lacks some functionality

It’s ok

The app is ok, but could be a lot better.new updates seem to take away previous ease of navigation. For example, I could easily change the interrior temperature, but now it’s so hard to find i have given up , additionally, if Sentry mode was available, i would rate it 5 stars, but i am unable to to view any of the cameras including the subscription dash cam to see theview from my vehicle when it’s parked. , which would give me peace of mind
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AHL Photography’s Mercedes

Mercedes Benz is the best n the app is easy and convenient. Makes life easy and it’s pleasure to drive this car every day !

Glitch on available update

Unable to update software

Remote

The remote on the apps did not working properly

Easy

Great app, it’s very useful and easy to navigate

app mercedes

excelente app

Response from developer

Muchas gracias, Flavio por tu reseña positiva. Esperamos que todo siga de maravilla y que disfrutes junto a tu Estrella. Un saludo.

Easy and reliable app

I’ve been using the Mercedes-Benz app for the past two months and have been extremely impressed with it. It’s reliable, easy to use, and the Apple Watch features are a real standout.

Mbux flaws

Bluetooth phone connectivity works terribly for 2 drivers. Preferences are never saved and the 2nd phone consistently connects when it shouldn’t. Comfort settings like easy entry settings reset to default after a week or so. The mobile key functionality isn’t available in australia either so the only way to have a backup key is by deactivating the spare key and leaving it in the glovebox. Mbux is one of the poorer infotainment systems for a luxury car.
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