One of the laziest power company
You have to wait for 2 hours on the line to answer your phone. Unprofessional service and the app doesn’t even work properly.
Always has open error
Keep getting told to wait or reinstall and sign back in. Getting real over it...
Impossible to contact
I was waiting for 30 minutes on hold. Then No answer. I don’t what kind of business is this. Going to disconnect the power and close the account.
It’s ok
This app is just ‘ok’. Not great for solar users as only shows usage. Frank energy’s app was far superior
Helpful wee app, does what is needed.. BUT
PLEASE MAKE THE NOTIFICATION GO AWAY.
😂
Ever since I got this app, the very first notification I can’t “dismiss”. The “Welcome to Meridian” link on the notification just opens the homepage.. the badge has never gone away!
I value the rest of the notifications. I don’t want to have to turn them off. How do I make that one goooo!
Send heeeeelp!
(PS, fairly technologically capable.. not just a turn it off and on problem, please make it possible to mark the account activity notifications as read so that I can be rid of thiiiiis) ❤️
😂
Ever since I got this app, the very first notification I can’t “dismiss”. The “Welcome to Meridian” link on the notification just opens the homepage.. the badge has never gone away!
I value the rest of the notifications. I don’t want to have to turn them off. How do I make that one goooo!
Send heeeeelp!
(PS, fairly technologically capable.. not just a turn it off and on problem, please make it possible to mark the account activity notifications as read so that I can be rid of thiiiiis) ❤️
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Featureless
Logged in and can see power usage, but nothing about generation from solar panels. Tried to switch between property accounts and the app crashed and didn’t recover on close/reopen
Love this app
I had low expectations after reading the bad reviews from years ago. Surprise, this app is great! Feels really smooth, and gives me a great understanding of my daily usage. Would love if they could add monthly usage as well 🙂
Slight complaint
Moved to a new address 29 th of September to Kaiapoi and today our street was without power but other people in the community got a text about the outage from their power company. I did not . 9am to 5 pm . Second time since I’ve moved and realise they are upgrading but it would have been nice to know ahead of time due to others in the community getting a update from their providers. As I said slight complaint but otherwise I’m good with your service Previous address 41 Winton St Albans CHCH
Thank you
Alix Bradley
Thank you
Alix Bradley
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App not working
Can’t access even after log in , so didn’t pay for last 2 months,
Rubbish
Doesn’t work. Can’t login. Useless.
Confusing
This app seems over-designed and under-tested. I can’t see whether or not I’ve paid my most recent bill; I can’t see how much I owe on my account; I can’t see when my next bill will be issued or due for payment. Without this basic functionality, I can’t see the point.
Where has all my data gone?
Can’t understand why all my previous import export data has vanished. Would also be much better if import and export data was displayed on the same tab.
Not worth it
Keep on saying they’re rolling this out to customers, but it’s been a couple of years since they made the app. How is it taking this long??
Terrible service
Took an hour of my day to finally get access to my account so I could simply find out how much to pay on my bill.
For some reason Meridian decided to change the email address the account was linked to into my exes email address.
Have since cancelled my account with Meridian.
For some reason Meridian decided to change the email address the account was linked to into my exes email address.
Have since cancelled my account with Meridian.
Making payments
Good app, Tf! Now we have to add credit card first before paying online and app. Feels like yah trying to chase your old customers away😂🤣🤣
93yrs
Would like to know why after trying several
, times to log in only to be told “try again”
At 93yrs of age and trying to hold it together , I have already got the app, which is very nice.
I have been with meridian since the change over from Christchurch Electricity Department was in use — back in the day, have I been so annoyed .
What is the holdup !!!!! Granny 93 !
Nicknames???? Creepers !
Now it’s the nicknames ??
, times to log in only to be told “try again”
At 93yrs of age and trying to hold it together , I have already got the app, which is very nice.
I have been with meridian since the change over from Christchurch Electricity Department was in use — back in the day, have I been so annoyed .
What is the holdup !!!!! Granny 93 !
Nicknames???? Creepers !
Now it’s the nicknames ??
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Doesn’t work
Got an email saying my account is ready to use on the app (which I didn’t know existed until I got the email). Downloaded the app and tried to log in and it tells me my account isn’t ready for the app and to wait for an email... 🤦♂️
Can’t log in
Despite having been invited to try the app by Meridian.
Broken
No matter how hard you try you can never log in to this app. It’s as good as a wet tissue.
Problem
Can’t sign in to app