Delayed alert notifications
Hoping the new app would send us immediate text alerts when our card is used, not so much. Disappointing.
Login??
I just recently joined meritrust, and I can login just fine on any search engine (safari, google, whatever), but as soon as I put the exact same username and password on the mobile app, it says it’s not valid. Why have an app if it won’t even let you log in? And I tried clicking “forgot password” but it always takes me to a white screen and never sends me a new password to try, and my original password still works on the search engines
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Review of app
Greta app enjoy using the app
Thanks
I am 45 now and started at BWCU when I was 14 years old. Always been a great place to bank.
The truth
Suckies app ever seen
Love CU, Hate App
I love the credit union. I enjoy using the ITMs, I enjoy going into “my” branch, and I have had a excellent membership experience overall. I can’t stand the app. I’ve waited too long to post this review because I keep hearing that a new app is coming. It’s still not hear.
My biggest issue with this app is how difficult it is to make an external transfer. First they hide the option, not in the “transfer” tab, but on another menu entirely. Then you can’t transfer from any account other than your membership account. Then creating the transaction takes a normal number of clicks, and your given an extra box to check saying you’ve read TOS. But wait, you actually have to open the TOS before it will believe your checked box. Click another button to initiate the transaction. But wait, you think you’re done? You are not, you must confirm again before scheduling the transaction. It’s the longest most hidden transaction process I’ve ever seen on a mobile banking app. Very frustrating for someone who makes external transactions often.
My biggest issue with this app is how difficult it is to make an external transfer. First they hide the option, not in the “transfer” tab, but on another menu entirely. Then you can’t transfer from any account other than your membership account. Then creating the transaction takes a normal number of clicks, and your given an extra box to check saying you’ve read TOS. But wait, you actually have to open the TOS before it will believe your checked box. Click another button to initiate the transaction. But wait, you think you’re done? You are not, you must confirm again before scheduling the transaction. It’s the longest most hidden transaction process I’ve ever seen on a mobile banking app. Very frustrating for someone who makes external transactions often.
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app is really good
i like the app but the interface could be improved slightly (looks)
Worse communication
The app does not give you the right amount hard to pay bill I hate this bank wish I could find a different way
Mobile check deposit is working again! 🥳
UPDATE (Jan 2023): This issue has been fixed and is working great!
ORIGINAL REVIEW (Nov 2022): The mobile check deposit feature works great on my iPad but has been broken on both my wife’s and my iPhone for several months. Regardless of the phone’s orientation, the mobile deposit feature thinks the phone is in portrait orientation and prompts me to rotate my iPhone so I can take the picture despite my iPhone being in landscape mode. Orientation lock is off as well.
ORIGINAL REVIEW (Nov 2022): The mobile check deposit feature works great on my iPad but has been broken on both my wife’s and my iPhone for several months. Regardless of the phone’s orientation, the mobile deposit feature thinks the phone is in portrait orientation and prompts me to rotate my iPhone so I can take the picture despite my iPhone being in landscape mode. Orientation lock is off as well.
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Mobile deposit
trying to make a mobile deposit and every time the screen is blurry and I get a message saying flip your phone sideways to take a picture and then it never works. I’ve tried for three days now. Please fix!
I have updated my phone and checked for all updates, and nothing is prompting me to update my phone.
I have updated my phone and checked for all updates, and nothing is prompting me to update my phone.
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Still having Camara problems with mobile deposit
Is anyone else still having problems with the Camara when doing mobile deposit. Last time I left this review Meritrust replied they were working on a fix (it’s been some time ago) ????
Camera glitch
I’ve been trying to use the app to deposit checks for several days and the camera is blurry and won’t take a picture. I’ve tried reinstalling and shutting the app to no avail. Very inconvenient!
Mobile Deposit Broken
Haven’t been able to deposit thru the app because the app says I need to rotate the image. Makes no sense needs fixed, hasn’t worked since I got the new iPhone 14 Pro. Fix your app with some of the money you are stealing from customers thru fees!
Mobile deposit
Mobile deposit won’t work. Can’t deposit my check.
Great in the past!
Most recent updates have left it impossible to deposit check on mobile app! Screen rotate is unlocked, app deleted and refreshed multiple times, still getting the rotate screen message.
In the past it was 5 stars!
Very disappointed! I moved to Meritrust for the member to member money transfer. It was so easy to transfer money through the app back and forth to my fiancé and my sister. Now it’s unbearable to use to transfer money. It takes way too long to do it now. I understand that it is for security reasons. It just is so irritating that we don’t even want to use that function anymore!
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Mobile deposit.
So annoyed with the mobile deposit. Keep saying rotate to take pictures but I rotate left the right nothing work. It didn’t used to be this damm difficult
Mobile deposit is awful
Mobil deposit requires unlocking the “Lock Screen rotation” function to allow a mobile check deposit in the latest update. Even after unlocking the screen rotation the camera function will only start working after about four rounds of crashing the app.
New Update
This app used to be fabulous! As of lately it has been an absolute pain to make mobile deposits. The app wants you to rotate your phone but when I do I have to do it several times to get it to work. I hope they fix the bug!
Check deposit not working
I enter the amount of check then tap the camera button and an overlay pops up asking to rotate phone(used to not do that), I rotate my phone and it doesn’t pick up me rotating it so now I can’t mobile deposit. Tried uninstall re install, orientation lock. Nothing helps
