Merseytravel User Reviews

Customer Experience

Positive experience12.5% of reviews
Neutral1.8% of reviews
Negative experience85.7% of reviews

~ Based on 56 written reviews from the US App Store.

Is Merseytravel Safe?

Not enough ratings yet to assess Merseytravel.

Is Merseytravel Legit?

Merseytravel is no longer available in the App Store. AppsHunter Legitimacy Score for Merseytravel is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

Terrible

Omits many buses even though they are running on time. Particularly the number 78.
Also the latest error is to suggest the 78 bus will take 26 minutes to go one stop from Montclair to Loreburn . It takes ONE minute!
It also suggests walking 15 minutes to a bus stop when the nearest bus stop is 3 minutes away.
Utterly useless.
Sack the IT people and get someone in who knows what they are doing.
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Not the official App

This is not the official App. Just used it and had the correct platform but wrong schedule and wrong direction of travel. Missed my train by 2 minutes and had to eat half an hour for a train going in the correct direction. The station staff put me right- **Use the Merseyrail App. **

Don’t bother

Pointless irrelevant app

what’s this app even on about

just terrible really ain’t it

Out of date

Out of date app with incorrect bus times.
Rely on the app and you will b waiting in the freezing cold for a bus that will not turn up when expected.

Not only that but it omits certain buses from the schedule of potential journeys that are appropriate for the traveller.

DO NOT RELY ON THIS APP IT IS RUBBUSH!
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App not working

App not worked for at least 6 weeks. All you get is server not found .

Server not found

Been trying all day to get on but get ‘server not found’ Awful app anyway, type in a place and it picks up sites nationwide. Obviously no good if you live on Merseyside

No longer works

Doesn’t connect to server. Hasn’t worked since early Dec24

Not working

This app wasn’t very reliable in the 1st place but now doesn’t work at all

Bad

Terrible app, had it for years and it’s never improved
Such a shame

App

App is not working

Hit and Miss

This could be a very good app if the information was upto date and accurate.
For a local app it keeps throwing locations up around the country, locations should just be focused on the LCR boundary and services. I hope it improves as it has the potential to be really useful.

A truly awful app

Whoever designed this app must have a really twisted mind. Completely useless. How about learning from other better apps that are highly rated and stop reinventing the wheel at huge cost to the tax payer.

Worse than useless

Departures feature makes up trains that don’t exist, but you only realise this once you’re at the platform. Will just look at the pdf timetable and hope
For the best in future.

Absolutely USELESS!!

It should be extremely easy to put in your departure point followed by your destination point, surely?? Well, with this app IT ISN’T! Almost worse than useless.

Not Fit For Purpose

The trip feature doesn’t work anymore. When trying to plan a trip from West Kirby to Liverpool by bus the app estimates it will take 5+ hours and ends the route in Bolton!

App no longer works says no trips found

Additional i type in locations in Sefton and it’s
Displaying results outside Liverpool national locations no good to me addresses . The App is unusable it just reads no trips found . I would advise you to type in Efa journey planner on a browser may have more luck . Uninstall app

Was working fine in December 2023 . Now when I put in times to and from says “no trips found” there are clearly issues not just with the app their Efa journey planner website too so it may be connected once fixed I’m sure normal service will resume .
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Rubbish

Integrated transport system like the one in London. A difficult thing to achieve. Start with the achievable! An app that can at least find the bus routes that pass your house. This is a poor app that can’t find the obvious and brings up national locations instead. Maybe ask the people who designed the TFL app.
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Trips feature unusable

This is a shame, as an app for travel in the city would be useful, but the trips feature just doesn’t work. It didn’t recognise several Liverpool postcodes, and when I entered the street names for those places instead it gave me options across the country.

Giving two stars as the nearby bus stops feature does at least work, although the information is out of date and doesn’t reflect at least one bus route that has been redirected 6 months ago.
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Works fine

Thought I’d try it for myself. Works fine on my iPhone12. Especially like that it shows all the bus stops both for the route you’re planning and nearby.