Still buggy
It is hard to understand why Metrobank can spend enough money to develop a quality app. that works consistently.
I’m happy
So far I can see in and out and very easy to transfer money bank to bank from USA to Philippines. I’m happy so far so good thank you!
well written app but lacks features
One of the better written app - easy to use and relatively less buggy than most other Phil apps. It does lacks many features such as detailed historical transactions, and for some accts, only 7 days are available. Features-wise, it's so basic & skeletal compared to those of other banks.
Good only for balance checking
It should have also the history, since this is very important part in tracking all transactions daily. May be you would include this in your routine system’s update.
Transaction history
I love the face unlock, what I dislike is, you can’t go back to your previous history like 4-5 months transaction or even Atlease a year. All the previous Transaction history should be easy to see coz it’s your account. Next is you need to enter a OTP even you trasfer money in your own account, add new peer, every transaction you do you’ll need OTP which is too much waste of time. However you to trasfer fund to the other accounts which is reasonable. And last, the limit to trasfer online and the limit to withdraw via ATM. So frustrating because if you reached the limit and ur cash not enough, you need to deal to the long Que which means you need to go to the branch wait to the long Que Atlease 1-3hrs which is terrible. Just to get the cash you need, you need Atlease waste the half or the day. Don’t forget to bring your card or you passbook to en u have iD you can’t take your own money. Prepare to waste your time.
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Transaction balance detail
I would like to see what went out and where everytime I use my. Card . And the date. Thank you.
Love this apps! . Easy access apps easy to use!
My banking on my device made easy! Thanks Metrobank!
Need more information in balance transactions
Need clearer explanation in balance transactions.
Poor Customer Service
I send money all the time using MetrobankMobileBanking. Last time I send, my recipient told me the money is not there. Metrobank debited the money in my account the moment I transfer the money. That was a month ago. I emailed the customer service twice and tried calling the customer service number a couple times, been on hold for more than 30 mins and so far no luck.
Metrobank you need to address this kind of issue. You have very poor customer service.
Metrobank you need to address this kind of issue. You have very poor customer service.
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System Response Time for Bank Transfer Slow
It takes me the whole day to access and receive the OTP via Pesonet. I always receive notice that my request cannot be processed at this time. Try again later. To Log out is again another problem. Please advise how to speed up transactions. Regards.
App needs a overhaul.
It’s embarrassing when the Metrobank Online website has more features than its online banking app like QR payments and more billers, which other apps for competing banks has for quite sometime, I do wish this app could be do this and more on the next update.
Failing to deliver
The app is supposed to send an one time password (otp) to my mobile phone to validate a transaction but when I enter the otp it thinks and say it’s the wrong otp. I was sure i entered it quickly and did not expire. I tried many attempts including logging out and logging back in with the same result.
Reliability should be the hallmark of a good app. It’s not present here.
Reliability should be the hallmark of a good app. It’s not present here.
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OTP Generator does not work
Not sure how you can accomplish a transaction without the OTP generator. It has been disabled for months now. Text message comes in for login OTP but no text OTP for actually performing the transaction. This OTP wasn’t required before and only needed for login. Poor deployment of a supposedly security feature but renders the app and website useless.
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Transaction history
I can’t see any details here. All I see is the running balance. Do I have to guess what went in and what went out? Where is the tranasaction done yesterday or a history that runs for a month at least. That way, I’m able to track my transactions. Also can you include in your system how customers like me who happen to be put of the country can access their accounts without a verifiable OTP via SMS? Obviously I’m not able to do this since my Philippines phone number doesn’t work overseas. Please. I need to be able to do my banking business even when I’m out of the country. Thank you!
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Barely works outside of PH
If you’re a Filipino traveling/staying abroad, there is no way you can access your account. I’m staying at a place where we have internet up to 1Gbps and it just would not load. I would ask my sister to check my account for me (in the PH where internet is definitely slower) and lo and behold, she can access the account no problem.
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Bill enrollment hassle
My biller starts with the letter T and before i get to this biller after so many “Load more” the system logout by himself. That made me to start all over again. Until now i can’t enroll the biller.
One more thing, if you are rating 1 star, the system keep on saying that name has been taken so you are force to give a high rating.
One more thing, if you are rating 1 star, the system keep on saying that name has been taken so you are force to give a high rating.
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Improve bills and peers registered
Bills payment and peer registered through metrobank online cannot be viewed in the app. I hope these are also made available in the app since it is easier to use.
Fully Satisfied
We have a peso acct and foreign acct with Metrobank. Through online banking, we can check both accts for every transactions we do which is very convenient in our end as clients who work abroad and not needed to go personally to the bank and check it over the counter from time to time. Brilliant!
UI doesn’t fit the screen - needs debugging
It WAS generally okay, but minor bugs are major deal-breakers:
A lot of times, when asked to enter OTP or other data, you have to tap sOmEwhEre AbOvE (?!?!) the button to hit SEND/SUBMIT. Most times, that button doesn’t even show. It’s somewhere below, beyond the screen. Frustrating to use. Have to find other channels for a workaround, or worse, go OTC. So what’s the point? So inconvenient. 🙄
A lot of times, when asked to enter OTP or other data, you have to tap sOmEwhEre AbOvE (?!?!) the button to hit SEND/SUBMIT. Most times, that button doesn’t even show. It’s somewhere below, beyond the screen. Frustrating to use. Have to find other channels for a workaround, or worse, go OTC. So what’s the point? So inconvenient. 🙄
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App improvement
Enrolling an account is very tedious. Birthday input is required but you have to go through the calendar. I had to go back month on month from the current down to my birthdate. There should be more convenient options to input your birthdate on the app.
