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What We Love
🚀 Fast delivery sometimes
👍 Easy to use web version
👍 Good for specific use cases (e.g., sending documents)
👍 Professional and kind delivery personnel (mentioned by a few)
👍 Quick resolution of issues (mentioned by a few)
Room to Improve
😞 Horrible delivery service
😞 Lost or stolen packages
😞 Extremely slow delivery times
😞 Poor customer support (AI is unhelpful, no human contact)
😞 App is buggy and unstable
😞 Difficulty logging in or app not opening
😞 Confusing and difficult to use app interface
😞 High cancellation fees, often unfairly charged
😞 Packages damaged during delivery
😞 Lack of real-time tracking
😞 Inconsistent delivery performance
😞 Poor communication with delivery personnel
😞 App doesn't save address details
😞 Expensive service
😞 Delivery personnel sometimes report issues preemptively
😞 App doesn't allow for easy editing of orders or contact with drivers